This program made my life so much easier. Budgeting for a weekly deduction is much more consistent than monthly, and getting the loan paid off more quickly as well?!? I really appreciated it while I had this loan. Thank you to Rachell for helping me get things wrapped up once the loan was paid off!
I loved the peace of mind knowing the pre established payment would be withdrawn at the same time every other week. Great company to work with. Easy way of paying off a debt. Outstanding customer service!
We received notice that our fee is increasing to $10.00 and my lender offers the same biweekly payments so I called to cancel. I spoke with Rochelle, maybe she s in your retention department because she was not allowing me to cancel without an explanation. Rochelle was very thorough, she explained to both my husband and I why we should not cancel. She agreed free is good but quality of service is better. She also added lenders sell loans and we could be one of them. Do we want to keep joining a biweekly every time they sell and maybe run the risk of potential fraud giving and sending personal information. She gave us all the benefits of the Earn-up equity accelerator and we decided to stay. I want to share with your company that you have a star employee. I wish I could have dedicated employees like Rochelle here at my company. Please take the time out and recognize her because she is definitely an asset to any company.
Last evening I called with the objective of making arrangements to discontinue withdrawals as I am paying off my mortgage this month. What a wonderful experience I had! I was connected with a very friendly, helpful, and knowledgeable representative named Rachell. When I explained the reason for my call, she excitedly congratulated me, with the same enthusiasm as if I had just delivered the news to a good friend or family member! It was great! Rachell walked me through the process, got everything lined up and then also informed me that Earn Up can be used for car and personal loans as well. Something I didn t previously know.
I would 100% recommend using the company!
Wonderful customer service, was able to work with me and even did a conference call with me. I had a great experience with them. Very helpful and so nice.
We have used Earnup now for 2 mortgages and will soon be using them again for a new upcoming mortgage. Process has always been simple and done right the first time. Once you do the easy setup, it takes care of it for you going foward. Great experience.
This company has made it possible for me to pay off my mortgage 10 years early. I always get a live person when I call, they answer of of my questions and always take care of whatever issue I have quickly.
Love using EarnUp.....makes budgeting and paying off our mortgage faster & so much easier! Thank you for helping us meet out goals. The customer services is great and if you re lucky enough to get Rachelle to help you it s an even better experience.....she is wonderful!
I have used this service for 12 years and highly recommend it. I am paying my mortgage off 3 years ahead of schedule and saved over $25,000 in interest. I recently spoke with Rachelle to notify Earn Up of upcoming payoff, and see what I needed to do to stop auto withdrawal. She is extremely knowledgeable, friendly and told me what was needed from me, she took care of cancelling auto withdraw. She is an incredible asset to this company.
I appreciate everything EarnUp has done to help make our mortgage payment process so easy. The customer service representatives were always very pleasant and willing to help answer questions and solve problems with a smile in their voice....
I would not hesitate to use EarnUp again!!
earnup.com
