Eastcastle place Reviews

3 stars because I hope they improve. My grandfather went to this facility for rehab. I try to be understanding but they could do better. Communication is key. One I believe the staff may be understaffed or overworked. They kept saying his name wrong , likely bc they put two ppl near each other who had similar names. His discharge papers were even the wrong name. I could go on but no need. I just hope they do better. Communicate better with your clients and their family.

The place is beautiful unfortunately the staff isn't my loved one was allowed to fall in an unlocked wheelchair, when my mother called from another state to check on our loved one and ask one to many questions someone in the back ground yelled just hang up on her. That is very unprofessional if my mother got a thousand questions answer each and everyone of them.

The room was very small in rehab, the cooling/heating system was broken and continued to be broken though the service man was called multiple times, the nursing staff was unable to meet medication times and the staff did not bathe the patient as was ordered.

The dining room for residents was continually empty when we went to visit the Bistro to purchase a light meal. Inquiries with residents provided reviews that the food is terrible in the beautiful dining room.

Common areas are opulently decorated.

Beautiful, clean, friendly, trustworthy and knowledgeable staff.

As an employee and nurse, this is one of the nicest facilities I have had the pleasure of working at. As not to sound bias, I would not have any reservations about having one of my family members reside either in their independent living community, assisted living, rehabilitation or skilled nursing facility.

Anyone looking to have a loved one placed into hospice should visit with Eastcastle Place, 1st or last, and make their own assessment.
The 4th floor (Hospice) where my mother was located was clean, quiet and didn't smell like most nursing homes. The staff is attentive and compassionate everyday, not just those days I visited my mother. A truly inspirational group. And when there were issues, the team corrected the the problem quickly. I was very pleased.
The room was more than adequate for my mother's needs. The food was good and treats were provided routinely, even cut flowers.
Placing a loved one into a nursing home isn't easy; however, Eastcastle affords you that piece of mind that your loved one is getting the best care possible in their last days / months of their life. My mother and I considered ourselves blessed with being at Eastcastle, especially after visiting and knowing family living in other nursing homes in the area. Good luck! God bless.

Eastcastle Place took excellent care of my mother during her rehab. All the staff from reception, to nurse, to caretaker, to food delivery everyone (and I mean everyone) took such care in everything they did with my mom. I didn't ever have an issue with communication, anytime I needed someone they responded quickly. My mom was never happier (other than having to be there lol) anything she requested she received. She even made good friends with some of the staff. I would highly recommend the facility to anyone who needs rehab. Thanks Again!