We received notice that our fee is increasing to $...

We received notice that our fee is increasing to $10.00 and my lender offers the same biweekly payments so I called to cancel. I spoke with Rochelle, maybe she s in your retention department because she was not allowing me to cancel without an explanation. Rochelle was very thorough, she explained to both my husband and I why we should not cancel. She agreed free is good but quality of service is better. She also added lenders sell loans and we could be one of them. Do we want to keep joining a biweekly every time they sell and maybe run the risk of potential fraud giving and sending personal information. She gave us all the benefits of the Earn-up equity accelerator and we decided to stay. I want to share with your company that you have a star employee. I wish I could have dedicated employees like Rochelle here at my company. Please take the time out and recognize her because she is definitely an asset to any company.