I had the pleasure of working with the Duncan staff over the weekend and I was very pleased with my experience. They are knowledgeable and friendly. It was a very relaxed no pressure experience. I will definitely be contacting Duncan anytime I am in the market for a vehicle. Thank you.
Emma R. was amazing to work with. We had a truck already and needed a larger one to pull our camper more easily. She had all the ones that we were interested in waiting for us upon arrival. The rest of the staff we encountered was also amazing! Thank you all for the wonder experience at the "dreaded car lot"
First class service department all the way. Very professional and personable and follow through on their commitments. I sought them out to work on my son's vehicle and they could not have treated him any better. I will certainly be back. You've won my business for sure! Thanks Kenny!
There is a new man there who runs their all their social media. He is the hottest guy I have ever seen, a true 11/10. If you want something good to look at while car shopping all the while getting great customer service, and a relaxed and fun experience, I highly recommend Duncan Ford! I will definitely be coming back!
Had a great experience working with Bryce Bourne and Terrance Monroe. I am extremely happy with my new Bronco Sport and so appreciate Bryce keeping me in his follow up to let me know when it became available. I was ready to purchase what I wanted in Florida and his call saved me a lot of hassle and money too! Highly recommend this Duncan dealership!
Steve was so helpful! Spent hours at other lots, looking at used cars, and got nothing accomplished. Only spent a couple hours here and he helped me get a brand new car that I love! Process was so simple. Thanks so much!
Always satisfied. Friendly and knowledgeable staff with easy drop off/ pick up.
Update on my review. I spoke with Zach and he called and got a place in Indiana to ship him a part. Then service manager calls with no apologies and quite rude. He educated me on back orders. And stated he would try to get a dealership to send him the part. When I go into detail about not having a vehicle for 3 weeks (only 1 week due to this place) and having to catch rides and such since I have no vehicle, he stated since I would not let him talk he wasn t going to do me any favors and when it gets done it gets done. That is superior customer service right there! I warn EVERYONE from using this place!
My car has been at the service department for a week now and absolutely nothing has been completed on my car since. I have to call for updates because I have yet to have anyone call me trying to give me an update. They are currently waiting on a part that is on back order (at least that is what I was told) but couldn t give me an eta or anything. When I spoke to Zach on Monday he was thinking the part would come in Tuesday. If on back order why would you tell me that? Why wouldn t you call and let me know the part is on back order. Next question...has other dealerships or parts places been called to see if this could be shipped from somewhere else? I am a single mother of 2 girls and this is my ONLY transportation and there is absolutely NO urgency and NO follow up from this service department. I will NEVER use them again!
I just want to say we were very pleased with the amount of time Emma put in to help us find the truck we wanted. She went out of her way to search all available lots and would send us information on trucks according to what we asked for. She was never pushy and we never felt rushed to make a decision. If you are looking for a truck Emma can find the one for you.
Duncan had a Ford Certified Preowned 2017 Fusion Energi on the website site with a web price.
I called and made the deal. No hassles great place to do business. We need more dealers like Duncan. Tim was a fine salesman.
I drove a one way rental to Roanoke Airport and he was there waiting for me. Picked me up at 10 am, did the deal and I was driving back home by 12:00 noon.
duncanfordlincoln.com
