Dream Play Recreation Reviews

I went into this store today to look at playground equipment with my son. The sales rep was incredibly condescending and rude. Without getting into too many details they have a $5 pay-to-play program that is not open on the weekends, but they let potential equipment purchasers try out the equipment anyway. So the sales rep's job on the weekends is to try to figure out which customers are going to buy equipment and which are there to try to play for free. There were a couple kids playing on the equipment, presumably because a sales rep or employee deemed them likely customers. My son started looking at equipment. The sales rep ask me why I was there and I said we were next door and decided to look around. I didn't want to tell her immediately that I was planning to buy a $10,000 Rainbow set, just like I don't walk into a clothing store and announce immediately that I'm planning to buy two new suits and four shirts - it's just not an intelligent way to shop in my opinion. But she basically told my kid that he couldn't climb on anything, when there were two or three other kids climbing on equipment right next to him. She assumed we were wanting to play with no intention to buy. I just said thank you and left and my son started crying. I recommend Bergfeld Recreation on Manchester. We bought some expensive equipment two years ago because when we went to look the owner said, "sure your kids can climb on anything - have fun." I didn't even plan to buy anything beforehand, but the owner was cool and my kids could try all of their equipment.

They were professional, courteous, and prompt when I purchased and had them install one of the Goalsetter basketball hoops. They made it an easy process! Showed up and did exactly what they said they'd do. I would highly recommend them for any purchase and installation.

Took my son here for their "free play", was informed that we would have to wait ten minutes until 2:00 pm when it started since "they are a retail store and have to tend to customers". There was no one there and the lady told us we would have to sit and wait or go outside until 2:00pm. Keep in mind that we had two very anxious toddlers with us (now if they had customers our were busy that would be a different story). We waited until 2-and then started playing, we were watched like a hawk by the same lady and the "rules" states that only one can jump on a trampoline at a time? Yea that's a whole lot of fun. While my friends son was getting down and my son was getting in the same lady says "one at at time please". Why did we sign waivers if they aren't even allowed to have some fun? Now granted I'm all for safety but this was ridiculous. We stayed for less then an hour after paying $5 a child because we felt we needed to at least get some of our money out of it. If you want a place with lots of rules and rude employees then this is your place! Will not be returning!

Excellent customer service! The installation was seamless and the quality of the goal is unmatched. Thank you Dream Play. Our family will enjoy this goal for years to come.

I can't tell you how much we really enjoy the Goalsetter basketball hoop we purchased from Dream Play Recreation in Chesterfield! The quality of the play equipment they provide is built to last! We are returning customers from years ago and would highly recommend Dream Play Recreation! The staff is very friendly and knowledgeable. I see many years of enjoyment ahead of us with this quality goal!

We absolutely love our set! The customer service we received was above and beyond! We also love the fact that they offer certain weekdays to come in and play on the sets! I would highly recommend Rainbow to anyone looking for the BEST!

The installers did an outstanding job putting up the Goalrilla basketball hoop. My boys love it. Dream Play Recreation is a top notch family owned company.

I worked with Clayton on a project that fell through unexpectedly at the last minute on my end. Clayton was extremely professional, positive, enthusiastic, helpful, and understanding throughout my entire time working with him. I would not hesitate to work with him again or to resume my project work with him if things turn around. Clayton, thank you again for being a consummate professional, and I wish you and your family the best. You work hard and deserve it.

We purchased a play set from Dream Play 8 years ago for our dog daycare, they stand behind their product and their customer service is always excellent. I highly recommend doing business with them!

Dream Play did a very good job on the installation of granddaughters play set and I am very satisfied with the whole process. I would highly recommend them.

Great service from Clayton. The selection of play sets to choose from is pretty good. Kids can try everything out so you can see what it is they like. Carry the brand in players, rainbow. Spring less trampolines seem popular too.

A wonderful company with excellent customer service! They offer a great selection of products...our kids are loving their springfree trampoline!!

From start to finish, Dream Play has had amazing customer service and helped us make the best decision for our family. The installers were friendly, polite and quick with the install! Highly recommend this personable family owned company!!!

Very helpful staff and it's great that you can buy individual pieces to add to your own build.

Fantastic experience from start to finish. Adam was awesome and the install team was great. Highly recommended!