Dnata Reviews

A well-known place where Dubai travel offices can be booked from this place booked all kinds of land cruises and get an international driving license

The worst service

I paid to dnata AED 1409 on 28.4 2019 for hotel reservation in Rotana Al Fujairah Hotel & resort for 3 nights but sadly dnata didn't make any room reservations for us, and the hotel is fully booked, I spent all day in very difficult calls with the dnata customers service (the worst one in Dubai) then I paid from my pocket AED 5150 to another hotel because their own negligence.
And up to date, dnata didn t refund my money, for that, I advise no one deal with them.

Dubai is a great place. Respect for every one I found it Thanks UAE Govt

Parking is available and arranged place, and you can finish your work comfortably

iconic location. Been here since day one with DNATA when it opened, and proud to be here still with Gulf Reps and DTTAG.

Its a clenic there for emirates pilets and for there famileys nice parking secorty is good

Good service, easy access from SZR. Parking might be a problem

Very Good , Most of Airline one place to Address Travel needs.

Bad experience, payment problem. Dnata detect the money from my account but the hotel not receiving the money they let as to wait long time to check out

Expensive compare to other places but the service you will get its worth to pay extra

Easy access, parking available, and very good customer service

If you want to take a new or renew you e-gate card, this place has an office dedicated for that purpose

Very poor service they not ready to listen costumer words

Just tell them where you want to go or what you want to see

Where you can get your flight ticket for any airline ...

Extremely pleased with the assistance my partner and I received today from Hanaa Islam. She is very friendly, efficient, and knowledgeable about what she does.

I am from the Customer Service industry myself and it is not very easy to find such person in this country who is be very calm, diplomatic, and even make a small talk to connect with his clients at late night of her shift. I am truly impressed and may you flourish more in your career at Dnata.

My favorite place, my first priority, and a work destination everyone wishes, and I consider myself lucky to be working for them

If you look for travel agency, this is the best located in HQ of Dnata Travel.

All Travel and retail support under one umbrella. It has got various back offices like dnata, emirates mmi and so on.

I and Qbly 2 and not concluded only after an hour and increase !!! And the Indian who is in the reception is the same and caused me to wait for the increase came after 2 and took numbers and he tampering with my memory and then say enter into God does not support.

Horrible travel agency. Dont give them your money because they sit on the cash and only pay the hotel much later. If holiday gets cancelled, they simply dont return your money or even dont give you a voucher

We buy tickets on 16 June for 8 July and then they send the email on 1st of July and say the flight is canceled we wait for the flight almost 15 days i

No clue of what they are doing. Totally disconnected to the reality. Robots are better than that work behind the phone. Very disappointed experience

The best travel agency in the UAE. Great value and always safe and reliable

Travel is very expensive, its visa comes out in late its thief

Amazing place...parking available..very cosy.. most of leading airli we offices under 1 roof

This Costa coffee is unique to other Costa coffee places

All air ticketing work can be done under one roof. Approach little bit tricky due roads construction. Hence start journey 15 minutes early than planned.

Worst experience ever!!!! Despite a confirmed booking and a payment to Dnata Travel, I've been denied to check in my hotel room. The hotel was fully booked for 2 weeks and they informed all. The agents in advance!!!! Why did you let me book. Why did you send me a confirmation and took payment for it?????
Now it takes more than 4 hours to "check if the room is available". Do yourself a favour and book through another travel agent if you don't want to risk your business trip or vacations to be ruined.

Easy to get to, love the parking under the highway bridge

Easily accessible along SZR's Canal portion.

For food, there's Costa(expensive) or the company cafeteria(cheap, and quieter as well).

Toilets are well kept and maintained.

There's also an exchange(Al Rostamani) and a convenience store inside.

Amazing atmosphere, and friendly staff, one stop for all of your travel needs.

It is a true one stop travel shop.. best in class products and travel service.

It's a great hub to decide your traveling destination because plenty of airlines under one roof