If I could give less than one star, I would give ZERO! My daughter jumped in a cab from the airport and specifically asked what the flat rate would be to her hometown. The drivers reply was intended to intimidate as she was asked, "What? Is this your first time taking a cab?" She was then told there is no such thing as a flat rate...We have taken numerous cabs to the airport for less than half of what she was charged. It was not even a weekend (if that should matter) In addition, an extra charge was added onto her bill that was more than half of what the actual fare was. When I called the phone # once she came home, I was told no one there could help me but would transfer my call to someone that could. There I was told it was after business hours and to leave a message but the Que was full. NEVER EVER WILL I GET INTO A BLUE AND ORANGE TAXI. I have put another taxi app on my daughters phone for future rides, filed a dispute of charges with our credit card and will call them first thing in the morning. I will also be calling the Better Business Bureau and the city airport to report the company unless I hear from someone before 5pm tomorrow. I am so angry we were ripped off.. We have taken limos with 4 ppl to the airport for half of what she was charged.
Dispatch Taxi Affiliation
If I could rate less than 1 star, I would. I am a visitor to Chicago - on business for a conference. Had a lovely stay until I encountered this cab company. I left my hotel in downtown Chicago to go to Midway Airport. The doorman at the hotel whistled for a cab, told them where I was going and I got in. The driver got turned around which I did not think much of at first. She called for directions but still proceeded to get lost. She stayed on the phone the ENTIRE time. She asked me if I knew how to get there! I was very concerned after going through some undesirable looking neighborhoods. After an hour+ in the cab, I finally arrived at the airport. I had to direct her to the departure terminals after almost driving me to the parking deck. I called the city of chicago complaint line while in the cab because I was desperate to try to get out of the cab and make my flight. She did not charge me but the only thing she said to me was "I did not charge you so why did you call the complaint number." No apology whatsoever. Luckily I have been to Chicago before, but this left the worst impression of a great city.
Like many have said if 0 stars were an option that's what they would get but with my experience it would be negative stars. This jerk of a cab driver almost hit me while I was riding my bike in the bike lane on Elston. It was raining and visibility was poor. He pulled out of the dispatch garage and just about nailed me. Then when I gave him the finger and told him that he needs to learn how to not drive like an ***hole he proceeded to yell at me through the window and took off like a madman. I guess he didn't think I would catch up to him but thanks to that Elston traffic I did so with ease. Then he swerves at me when I came up along the side of him. Needless to say all these negative reviews are warranted. I would not be surprised if this place was out of business soon. Despite all the crazy Uber stories on the news I would definitely stick with them and never get a taxi from these guys even though there dispatch garage is .2 miles from my house.
The usual city service and assertive driving to get me from where I loaded in, to my destination at first seemed routine. As I took out and put my wallet away for payment, the cell phone that had been in a sheath on my belt, came off, and I left the cab, and my phone behind, having gotten a receipt from the courteous driver. I hadn't noticed the cell phone was missing for 15 minutes. Like so many, the phone is so integral to life today. I was able to borrow another phone, track the driver down, through Dispatch, with the cab number on the receipt. The driver brought the phone back to the drop-off location, left it with a doorman. I could not be more pleased at the service of the driver in #3337, and even taking off from the building (likely to get another fare) before being able to stop and wait for another tip to substantively be complimented for the good service. Thanks again! One suggestion though - the company phone number is not on the Receipt. It would be good to include that on the print-outs.
Dangerous drivers. Whether I'm walking, driving or using a people carrying service it never ceases to amaze me how many people your company almost kills. I don't think any of your drivers are legally licensed. If they are they would know what the rules of the road are. The amount of times I personal property or my life have been in danger because of your company is inexcusable. I hope you go out of business and if you reading this review and you're considering using this company. I am a CDL Class A driver which means I drive the biggest heaviest machinery that you possibly can on the road. I know my stuff about vehicles. These people are pathetic I need to retrain their drivers or go out of business.
One of their drivers, cab #2785, cut me off, almost forcing me into another car. When I pulled up next to him, he was flippin' the double birds, gladly, as I took a pic. Called the company and they bounced me to 3 different people. Last person finally sent me to a 4th, which was a cell phone, who didn't answer....and had a full mailbox. They apparently don't care about employing dangerous drivers.
Doesn't surprise me one bit with the rating. Almost got hit by one of their "contracted" drivers speeding outside my residence. When calling the company, they will simply tell you that they can't do anything since it's a contracted driver ("call the city and complain") Garbage company that does not care about their image nor costumer service. Definitely would not recommend these guys for anyone.
I met the owner a little while back or at least he said he was the owner. He was so rude and unprofessional. I don't know how he can run a business or have anyone working for him.
I've never really had problems with this taxi service. I've been using them for a while now. I usually make my reservation a day before and my pickup date is usually early ~ between 5am-5.30am going to O'Hare. They never let me down, they are usually 5-10 minutes early. Nothing is worse than missing your flight because the cab didn't show up or didn't show up in time; but it has never happened to me. So for that I give them 5 stars.
His name was not working but yes I am going to send the money.
