Dimecuba Review

Exelent service by DIME CUBA TEAM they solved my claim instantly I am very proud of them.special greeting 😀 to FERNANDA

I was attended by Mr. Javier, very professional and very friendly, thank you

Jesus very kind and spectacular attention, I loved it. Thank you

They are thieves, return the money from the flights they sell knowing that there is no agreement

Thankful to Miss Marilu for her quick and efficient attention.

I thank Mr. Carlos for his good attention
I thank Miss Diana for her prompt and good attention

The help of coach Alain was fantastic and the promotion was very good

They send me a text with a phone number that does not exist, then I call the one that appears here in this place and nothing does not answer and makes some sounds that I would qualify as very strange, at the end a message came out saying that the agents are busy. lol I hope to see if they call me back ....
Apparently who or who runs with this "AGENCY" need better access. To the client there to speak with penny words, remember that your biggest clients (worth the rounding) are people with little understanding in technology.

I have been very well cared for by Lili
and I have had good service. Thank you.

I really love my application a lot I charge my family their phones at the moment and their other services are very good

Excellent attention from the Dimecuba team and very good offers.

My experience with Rosa was excellent, very attentive and professional, I recommend your service, thank you.

Good attention, very friendly employees, Marlen and everyone in general

I was very well cared for by Abigail ... it is my first trip to Cuba and she was very patient and professional with me in explaining the details of these first flights. Thank you DimeCuba

Excellent deal by Rosa, she solved my problem in record time and with a lot of professionalism.

Excellent service from Pablo, effective, fast and solved all my problem with the password and others, Thank you, Judith

The best service ever, I m recommend to enjoy all the offers available

Excellent service and Super attention. kind and I liked it a lot. Thank you. Mabel

You have a great comercial in Karen, really nice!!!!!!

Thanks Karen!!!!!

I had a very bad experience, we bought volley tickets for 5 people for Cuba through them ... Today we could not carry our luggage because it turns out that they changed the airline policy and we never communicated anything ... We lost all our equipment and They did not want to take responsibility by putting the blame on the airline ... We were SCAMPED by our Cuban leader ... Very sad !!! NOT RECOMMENDING !! I will lose 5 clients and the trust of friends and family

The best!! Thanks karen for your help !! I'm zoilen

Very good attention and once you put the recharge it comes to the moment

Very good attention from the representative ildenys, fulfilled my expectations very profecional as well as the whole group I recommend it.

Excellent customer service, safe, fast and with good treatment, based on respect and discipline, very pleased with the attention given !!

A lousy service and they don't accept returns,
Bad service and no refunds

The support of this company is amazing. Submitted a ticket this morning, Irish time, because I couldn't add a credit card to buy some credit, they called me straight away and sorted the problem, then later around they call me again to see if everything was working fine.

dont use them but they keep emailing me and wont stop and wont help please stop all the emails and ill take the review down and speak english welcome to america

Hello, very good service and a lot of professionalism, I am very grateful to the agent Carlos for his good attention and speed in answering the sms, thank you very much

Maria was the one who attended me and the experience was excellent.

I do not change from DimeCuba and I always recommend them but the only thing I notice is that the previous page, the old one was very comfortable now, although it looks broader, the new page does not have the facility to find what you want quickly, my humble comment I know that we have to move forward but when something is good it is not necessary they can test it with the number of users who went to the old page
Well anyway I will continue to want you very good job guys

Abigail explained everything to me very well and with great professionalism

So far it was a good deal of parts of Richard was very kind explained to me how to make the call, all was well, I said so far because he expected to be kept well with eda quality and good customer treatment ...

Thank you for your service Boris was an excellent host

Thank you for your help Carlos greatly appreciated.

How nice that the girl who attended me today in person, Merlin; and the one who answered me yesterday by phone, Beatriz, they have such good form, character and disposition. Without the arrogance that characterizes women who work in other offices that do the same procedures as this one. I was really surprised by his naturalness and willingness to help, guide, answer concerns, etc. Thanks Beatriz and Merlin. I am also Cuban but I reject the attention with bad attitude because when I have to attend clients I do it with the best possible attitude.

I am adding something more to my comment because a few days ago I returned to look for my passport, which I must emphasize that surprised me even more because it was ready in approximately 2 weeks, in the middle of which everywhere it takes a month; and to continue more than happy with this office and to continue recommending it more and more, I was attended by a third girl who gave it to me very fast, very attentive, pleasant and willing. Excuse me girl who impressed me so much and gave me so much joy that I forgot to take your name.

I know it's hard to believe but in DimeCuba Hialeah there is a much better deal and very different from the one you find in VaCuba, Cubamax, etc.
Forgive me those mentioned for bad but "honor to whom honor deserves".

Excellent service from the representative Susana thank you very much

Thank you very much for the attention to hake for the good treatment

The best application. With a detailed and very precise procedure

They are very good and professional, cordial greetings to Carlos.

Excellent telephone service from Miss Marilyn, she gave accurate answers to each of my questions, thank you for your professionalism. Luis.

Diana thank you very much excellent service. pleased.

I have been communicating with Cuba through Dimecuba for more than six years and the calls have always been with good quality
I recommend it to everyone

Excellent attention and professionalism, Alicia special thanks

I must say, in honor of the truth, that the attention of the agent Ulise of the DimeCuba travel agency, has been a magnificent attention, always at the height of the highest and most demanding customer expectations. It would be very good if everyone took the example of agents like Ulise who do their best so that the client feels well cared for.

A wonderful customer service and attention to the client, not just they have good prices and services they also offer you a magnificent customer care , Juliet Ramirez did a awesome job with all the questions that I had and took care my problem

Very attentive and very good service, the truth is, with a lot of quality and very attentive, excellent

The girl who has treated me has been very kind. That the Company has such qualified staff is of invaluable help. Her name is Karen. Regards!

Miss Rosa is very friendly and gives an excellent service.

The best of all without doubt, quality, attention and good communication experiences by SMS, calls, voicemail and all its services.
The customer service staff 10 points, the girls in the store 11 points. I recommend DIMECUBA !!

I believe and I am very happy of the attention to my person and how quickly and surely they are in this company congratulations thank you for your attention.

I have used DimeCuba for more than 6 years excellent services, always answer my questions promptly. Calls are heard well, only text messages are not reliable because my family does not receive them. But they are reliable and responsible, with excellent customer service.

It has become a disaster that company tell me cuba in Hialeah ....

Very good service and call quality, they are the best !!!

I give him a 10 always happy that they take care of me so well

Good quality, one of the cheapest option years ago, not today.

My experience with DimeCuba was excellent, the Blue representative attended me, she explained everything I wanted to know, she helped me choose the best offers according to my needs, very pleased with her work, my rating for her is the highest.

The agent Marilu treated me very well and gave me the information I needed. Thank you

Tell me Cuba is a ray of light in this immense darkness, I bless this company and I bless each of its workers who professionally serve with kindness and security.

I have more than 5 years using the service Dime cuba
But they have lowered the quality of the service in such a way that I have preferred to use other companies. You call for assistance, they tell you it will be recorded for quality reasons, after spending a lot of waiting time they tell you to leave the message and we will answer it as soon as possible, on several occasions they respond to you on the second day and in others they do not answer you.

Very good service and nice and friendly attention. The best prices and discounts on tickets, calls and articles to send to Cuba. I recommend it 100 percent. I bought them an air and I got super fast. In the calls I have been speaking with my relatives in Cuba for more than two years and I have never missed the call

Dise that open today from 10: 00 to 16:00 and it is a tremendous lying envarcada I gave myself

pesimo servivio, due to a problem they had in my account, they canceled my wife's account, when I try to communicate, with customer service to see what happened they don't answer the call, they don't have anything professional, and they charge you up to twice and when you claim they tell you to fix that, and they never do

The worst service and the most scammers I made a purchase of two combos three months ago and they do not even know what date it can arrive. I asked them for my money back and so far the only thing I get is rally. Supervisor Javier spoke to me just to hit me like in Cuba. Do not be cheated as it happened to me. Hinged war

Grateful for your attention, I hope you give me the answer to my concerns.

I recommend that agency is fast and reliable thanks