Digidentity BV Review

2 hours to be able to file a tax return. Why can commercial companies develop a safe system that I have to work in 5 minutes. And I also have to pay 100 for this misery.

I attempted to use this company for the UK GOV Verify system and spent several hours being sent round in circles, always ending up on a page with no instructions as how to proceed.
I would therefore recommend you use a different identity company - I deleted their app and used the Post Office verification instead, gaining access straight away, so don't waste your time with this lot.

Used this for attempted GOV.UK verification. Non-functional, but made me wait 15 minutes first.

total waste of time spent 2 hours of my time and could not even take a picture of me

Good service provider. Professional organization with an office at a top location in The Hague

An absolute nightmare to get any docs uploaded or verified. Navigating from a laptop to a mobile app has been a joke. Wasted so much time and still haven't been able to complete the registration. 0 customer service, there's nobody to contact or nobody to help.

I had no issues creating an account and verifying my Identity. Took about 10mins. Did need a laptop and phone and had to toggle between them. But worked smoothly.

Had to recreate my certificate. That process failed with the website giving 404 and 500 errors. Their support closed my ticket two times without any response. No certificate and I feel I dodged a bullet as I was planning on requesting E-Herkenning 4 from them, use one of the other providers.

Definitely a government app. It doesn't work and it won't answer emails

Here is one more "service" that I can live without,

Ridiculous service. Have spent hours trying to work through what should be a simple procedure!!

Do not! They can never be reached ... if you have someone on the telephone ... they cannot answer any questions. Everything goes through mail and you get ... NEVER

Absolutely awful service. They never reacted at my (16 times sent) emails.
Stay away from them !!!

What a drama company worthless help desk cannot reach and cannot even deliver what they offer !!
Be careful not to do business with this company, I don't know how to get rid of it again !!
First read the reviews of this company if only I had done that !!

It is that I cannot give 0 stars. What an incredibly bad place. Logging in does not work. Wait 20 minutes for the help desk. ID confirmation does not work. To wait. Uploading documents does not work. To wait. App is not working.
And the help desk is working on an uninterested tribe trio. Very bad.

if it works, it works fine. But don't expect a response when you send an email.

Service-oriented. Clear explanation of what they do.

Hard work from start to finish, the process is full of flaws from the authentication process to the website. Absolute joke of a company

In other words, we don't have a drama for it.
Attempted to contact this party a number of times.
Mail is not answered, all you get is that the documents have not been delivered properly. Conclusion NEVER GO WITH THIS PARTY.

To register is the most difficult experience I have ever done. Simple registration instructions required. Please take into consideration not everyone is a computer and android whizz.

The most stupid system I have ever seen
Dont even come near it guys

This is the worse app in existence. If you're applying for universal do NOT download this app as it will ruin your entire application process. And if you dont believe me then read all the other one star reviews. It does not even deserve one star.

What a tinkering company, you depend on that to file a declaration. If it has not been possible for two days, you cannot request a postponement for payroll tax and Digidentity is not available. Chapeau!

Bad party, they supposedly need a full photo of your driver's license and you can't protect anything. After I found this out, I asked to delete my data, but that also had a lot of feet in the ground. In the end, the next Digidentity was successful, but I wonder if I can trust that.

The worst thing is that they advertise on the radio while it's the only party you don't want to do business with as a company !!!!!!

extremelly bad, keep out dont use it, it does not work at all, they will robbe your identity iam regreated

The Dutch player in the field of identity and authentication management. Professional and nice people too!

Appauling website, I would have given it 0 if I could. I tried 5 times to upload my photo and it would not work. I have deleted my whole account. The government should be ashamed of themselves for having such a poor account and it is based in the Netherlands. They should be using a UK company. Shame on you. Avoid at all costs.

Digidentity is just a joke.
I tried so many times.
I used my 3 Email addresses.
Still no good .

Literally awful experience... I am desperate to get my identity verified, have all documents and a slight error is stopping me. No help from their support... simply computer says no
Useless.... avoid at all costs

Avoid they take ages to confirm your identity use the more well known vendors such as Barclays

Buggiest website and app I have ever used. Avoid, I'd rather go to the post office

It took 2 hours to convert a digital passport to e-recognition. Error message every time. Drama. Asked to contact. Still waiting.
My partner tried it then. He was called back, but after 2 minutes the call ends, is cut off. Call back. And when you call back yourself, they are closed.

Had an expired certificate, explaining to digidentity why I should have him back in the air as soon as possible. Fully online again within a few hours :)! Super service, many companies can learn something from.

Available until 5 o'clock but after 4 o'clock we no longer answer the phone.

Awfull wasted 1 hour of my life today on this shambolic website...

What a FUCKERS.

The product gives the strangest error messages, logging into the tax authorities does not work while everything is green and customer service does not respond or only after a week. In the meantime, the fines keep coming in.

What a drama. Application process super illogical and unclear. I wonder how this company was able to obtain recognition from the national government.

After two weeks of attempts to obtain E-recognition via the NAW and ID data of an authorized DGA, these minuses continue to ask for the data by proxy from another person with almost the same initials. No further communication possible, incompetence has become an art here!

Bad experiences with this company. You must send applications and authorizations with an app. (Who refused to upload the photos half the time) Here you also have to bring a photo of your passport. I had my BSN number protected there, which is not accepted. You are required to provide your social security number. Response from the help desk and I quote: "The BSN is also not stored in our system." Then why am I even obliged to send it. I am done.

Mandatory switch to Digidentity does mean that you have to be an IT specialist. First have to take out an extra subscription, otherwise it will not work !!
Unfortunately, it still does not work and you have lost one-off costs due to an annual contract, very sad.

Worthless organization. Specify that you can contact us by e-mail, but no response. Very unprofessional.

Super fast arranged that Eh3!
Other complain oven photos from ID proofs. But if they come to your door for verification, a photo of your ID will also be made.

Their account creation system is unclear, the verification system is incomplete, as is their customer service. Swallow or choke policy. Ridiculous. A recommendation.

Clients travel specifically to my office to arrange authorizations. The procedure cannot then be followed. Uploads are refused for unknown reasons and the help desk only provides standard answers, which do not lead to a solution. It's frustrating and I'm ashamed of my clients.

Very poorly accessible and website functions badly!

really terrible to get this club on the phone, just do not answer, do not respond to mail if you are stuck uploading their application there is no one home.

Their call center is not for the faint-heated. Absolutely terrible customer service!

This company is guilty of cartel formation together with Solera Nederland. If you do not close Digidentity eRecognition, your Audatex will go black because it only works with Digidentity eRecognition (a subsidiary of Solera). I thought I myself had the choice for a provider but this turns out not to be the case !!!

I requested eh3 specifically for the tax authorities from Digidentity in connection with corporate income tax returns. Have read reviews of all eHerkenning suppliers and of all almost as bad. So in hope of blessing but opted for Digidentity. That looked the easiest at first glance. Completely online and via an app. That went above expectations smoothly! What a relief. Seriously arranged within an hour. Make sure you have all the information ready, bank rack. no. and Chamber of Commerce no. Have a Samsung s20, because of the app.
I hope I am not the exception.

If I only can give zero stars. Service is terrible, I asked 10 times for help with electronic signature and I have never received it. Avoid if you don't want to waste your time!

It is really ridiculous that you have to pay to be able to file a declaration. Digidentity cannot do much about this, but still. If everything works at once it is okay, the support is really very bad. For a long time you get someone in London who cannot help at all in the Dutch market. Just give me the old environment of the tax office there are really no additions that are worthwhile in the new environment.

I eventually managed to find telephone support. Must be patient.

The system is malfunctioning. The service is really zero, waited on the line for 45 minutes several times this week, no one answers, nothing happened at all. They indicate that you have to email and that you will be called ... nothing. Time to go to another.

poor authentication process and poor customer service

Hard to reach, no good information, am now again applying for new passports, for more than 20 people, with the additional costs, no answer is given by telephone, because corona has thrown a spanner in the works and then they break the connection, but no customer service

I managed to login in the first time. However, on my next attempt it did not and will not send a verification code therefore I cannot login. I also can't figure out how to contact them.

Please read people's opinions carefully before applying for a subscription with this company so your money is not wasted, This company is untrustworthy, please don't trust them.

Technically completely incapable organization.

They are unable to fix an annoying textual error in their login page (mentioning usernames while they are no longer supported).

After contacting support it seems that something as trivial as modifying this is too hard a task for them.

What a bad company this is. You are forced to purchase the E-recognition service from them. Well I wish everyone who has to deal with this good luck and especially patience, how bad this is. Not normal.

What a drama Digidentity is. Opaque, completely unclear procedures, bad website, a tape at 4.30 pm that they are only available between 9 am and 5 pm (?). Company has clearly not prepared for the massive transition to the new digital passport.

Ridiculously bad service! Many problems with logging in and not getting in touch in any way! mail, chat or telephone, none of them work.

Problems with their app is costing me several days. Their phone number is fake. Their emails go unanswered.

helpdesk is unreachable and sends you from box to wall.

Terrible,
So they claim your identity can be verified I under 15 minutes well. It tucked me 1.5 hour to navigate and complete and guess what.
A message.
We are sorry we are unable to verify you. Without any reason or explanation given.
It makes me wonder where or what they do my details went.

Avoid ,do not use
Be careful where you put your details.

worked well for me took 10 minutes start to finish - cant complain

Need additional information, then unreachable by phone.

Doesn't work for a meter. If you want to log in somewhere, you keep getting an error message. Also don't know what it is. Nice than a subscription for which you pay but nothing can.

Very difficult to reach! As you can read, more people experience this. If possible I would like this club girls!

They could not properly arrange the login for Allianz, why on earth has Digidentity been given the replacement of the digital passports? They don't understand at all.

We work with more than 100 companies and Digidentity is the most unprofessional party in recent years!
Made a callback request several times but so far no response. No response to emails and they just disconnect!
Their site says "We are always there for you" but we have not noticed anything about this yet. Digidentity is clearly not in control and this has nothing to do with corona because before the corona it was already chaos.

Awful experience. Whole thing taking over 4 days to process documents for ID. Website keeps timing out.
Absolute joke when trying to apply for Universal Credit ID.

Logging in does not work. Then they ask for a code. Found the code via email but it still doesn't work. Now I can't log in and cancel my subscription seems really impossible.