Deseret mutual

Deseret mutual Reviews

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2.2
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They don't cover women's health. So if you plan on...

They don't cover women's health. So if you plan on going to gynecology appointments or getting birth control (even if it is recommended by your physician for health reasons) it will not be covered. Some universities use this as their main health plan and it is not good. I will be switching.

Truly awful company, with extremely unprofessional...

Truly awful company, with extremely unprofessional management and unethical practices.

DMBA for specialty pharmacy authorization uses a third party company (Magellan). After just four days Magellan rejected my vital medication claim, because they had not heard back from my doctor. My doctor was shocked they rejected it so quickly as they were in the process of sending over the information. Magellan than falsely notified both my physician and I needed to go through the DMBA Physician appeal process after just FOUR DAYS. This was of course a lie. Per DMBA policies, my physician had 30 days to submit supporting documents to Magellan before going through the lengthy appeal process. This insurance "error" has cost me months without my specialty medication and permanently damaged my health.

As instructed my physician submitted all the information for the DMBA appeal.

Now over FOUR MONTHS into the DMBA appeal process, (that never should have happened) it is still pending review, with no timeline for review. This is ridiculous, and should not be allowed. This is absolutely destroying my health. It has been FOUR months since my doctor submitted the review information to DMBA and DMBA still has not reviewed the claim.

DMBA is responsible for their third party contractors and contractually obligated to make sure they follow DMBA policies, however they are allowing their contractors to violate the terms of the policy. This is highly unethical.

Lack of knowledge at the DMBA call center is a chronic problem. When you call you are given several DIFFERENT answers.

The most unprofessional person I spoke with is the DMBA manager. Who offered no solutions for their contractors error. Instead lied and said he had no way of contacting Magellan about this (of course he could do a three way call). He simply didn't care they violated the terms of our contract, or finding a solution. He was rude, demeaning and spoke with an unprofessional tone. In fact, I had to ask him why he was yelling at me and ask him to speak in a professional tone.

Insurance companies are required to act in good faith, with honesty and in a timely matter, all of which I have been denied.

I pay a $1,000/MONTH for my DMBA health insurance. For what?

Literally THE WORST! giving you the wrong informat...

Literally THE WORST! giving you the wrong information via phone and later send you a bill. I would never take it if not the obligation from my college. It s better do not have an insurance than to have this. DMBA doesn t worth even 5 cents per year. Please safe your time and choose something better. They are BELOW Zero. On a scale of 10 I would give them 11

I don t understand the unprofessional manner I was...

I don t understand the unprofessional manner I was treated by Don Wiley, he doesn t care about anything except what he gets for helping you, I m disappointed cause I was recommended for several people, if you get Don as your agent , you ll do yourself a big favor asking to have someone else help you!

In the 6 months I've been with DMBA, my family has...

In the 6 months I've been with DMBA, my family has really struggled to get straight answers out of the many reps we've spoken with. In one case, we were told 6 different things by 6 different reps. It has really shaken our confidence in any answer we receive from DMBA, has resulted in extra out of pocket costs, and is unprofessional.

We've also had some rather strange things denied on the medical and prescription side that we were told beforehand would be approved. In another case, part 1 of a vaccine was approved by our prior insurance, but denied by DMBA, despite being only $150 out of pocket, and that not receiving it would result in about $100 of monthly costs to insurance for other prescriptions. I was told by one rep that I could appeal. When the appeal form she said she'd sent wasn't attached I asked for it, only to be told by two other reps that I could not, if fact , appeal, and that all I could do is send a customer feedback form.

Every step with this insurance has been one baffling experience after another. We've had other experiences with them not listed here. I know others swear by it, but our experience has been awful.

I never heard of am insurance that does not cover ...

I never heard of am insurance that does not cover BIRTH CONTROL...
What is this ? This a joke of a company... my husband and pay 300 dollars every month to get health insurance and it does nothing.
I need to go and get my shot at the utah planned parenthood.

Horrible insurance.

Deseret mutual

Deseret mutual

2.2