In the 6 months I've been with DMBA, my family has...

In the 6 months I've been with DMBA, my family has really struggled to get straight answers out of the many reps we've spoken with. In one case, we were told 6 different things by 6 different reps. It has really shaken our confidence in any answer we receive from DMBA, has resulted in extra out of pocket costs, and is unprofessional.

We've also had some rather strange things denied on the medical and prescription side that we were told beforehand would be approved. In another case, part 1 of a vaccine was approved by our prior insurance, but denied by DMBA, despite being only $150 out of pocket, and that not receiving it would result in about $100 of monthly costs to insurance for other prescriptions. I was told by one rep that I could appeal. When the appeal form she said she'd sent wasn't attached I asked for it, only to be told by two other reps that I could not, if fact , appeal, and that all I could do is send a customer feedback form.

Every step with this insurance has been one baffling experience after another. We've had other experiences with them not listed here. I know others swear by it, but our experience has been awful.