Delta dental of colorado Reviews

Customer service is non-existent at Delta Dental. I've emailed them via the 'Contact Us' form on their website over fifteen times without reply. I've also emailed them through their customer service email line without a single reply. I finally managed to cancel my contract with them (1 more year to go because they auto-renewed without reading any of my requests to cancel). Their website and customer service line is not handicap accessible, so good luck and have someone else call for you if you're hard of hearing, like I did.

Customer service is non-existant. All I get are lengthy advertisements wasting my time when I try to call. Log-in does not remember username/pw's so trying to reset it- especially without memberID is impossible. Have spent way too much time trying to navigate this system. I can't believe a company can operate like this. Closed 7/5 for holiday observance.

I NEVER write reviews, but this company is absolutely horrible. Customer service reps filled with rhetoric, empty promises and no intention of resolving my claim from 3/2021. I and my dentist have repeatedly faxed, snail mailed and emailed this claim; despite email confirmation 6/2021 that it was received and would process in 2-3 weeks. I am now stuck waiting for a supervisor to return my call-which we all know will never happen! Too bad so many employers are stuck with Delta Dental as an option for their employees.

Bad customer service, and I don't even have an account with them! I rarely take time to write reviews but feel like people need to be warned when it comes to a company's customer service. We had been receiving unsolicited mail from Delta Dental for a couple of years, and I called to asked to be removed from their mailing list. Their customer service person (I'll leave out names) was insisting she needed the social security number of the person receiving the mail. I had already given the address and birth date, and I know for a fact there aren't many people in Colorado with our last name. How hard can it be to be taken off of a mailing list? Finally got help from a supervisor when I asked to speak to one (took almost 5 minutes to be connected!) Wrote this review and waited for help...The supervisor was more helpful and said she will give my information to the department that handles mailings....we'll see. Beware of poor customer service.

Delta was my secondary insurance up until the end of last year. I have been battling for a year now on how the dental office billed them after my primary, and what their true portion was meant to be. Long story short, I ve called about a dozen times and have been told multiple different things from multiple different people. In the beginning I offered to send my EOB s from my primary insurance so the issues could be resolved quicker, yet no one gave me a place to send them to. So, I found a place to send them to, yet never heard back. Then I called again and was told another thing. Heard nothing back. I called a few more times and they had the dental office redo the billing, but still it wasn t correct. Finally I was given an email to send over my EOB s to but I would have to wait 2 weeks. When I got a response I was told Delta paid what they were meant to pay. That s not the issue, it s that the dental office still didn t send correctly what my primary insurance paid. It s like no one even took the time to look at the attached EOB s. So then I was told in email to call. Of course, I called again and had the pleasure of speaking to Jessica who judgmentally told me that when dealing with 2 insurances you sometimes pay more out of pocket than with one. Which, why would anyone want to be double insured then? She finally gave me a fax number to send my EOB s over to have them looked after I tiredly told her I just want these issues to be resolved. I want Delta to see my primary EOB s first hand and correct the billing since the dental office I went to is incapable of doing that. I faxed those over, was told to wait 3-5 weeks. So, here I am, weeks later writing this review while I was put on a 20 minute hold, unable to speak to anyone, and then got disconnected. When I contacted my primary insurance about these billing issues, they resolved all things on their end and with the dental office within 2 weeks. What s going on with Delta? Such a huge company, profiting from so many, yet not even giving the bare minimum. I m exhausted and so angry with this company. What a disgraceful company.

I used to have a good experience with Delta Dental in my first two claims. However, this time was terrible. My last claim was declined after 9 weeks because of missing an x-ray. Ok, fine. I resubmitted a new claim with an x-ray result as a request. No responses at all to my follow-up email. Finally, I called a representative; and I was told that my claim form missing the dentist's tax numbers? I had never needed to submit it before but now. I wondered how my claim form would be ended up if I didn't follow up. Why do I need to provide that information this time, not previously?

Wow where do I start? I called because I had a routine cleaning claim filed incorrectly - my dentist was marked as out of network, despite being in-network per Delta Dental s website AND by the provider. The representative tells me that their website isn t correct and I have to check with the provider that they re covered, I did and they are.

Then I asked them if they could tell me if the provider was indeed in-network, to which the representative told me they were unable to do so, and I d have to call the provider? Delta Dental doesn t know who they consider in-network? Are you kidding me?

I ve had Delta Dental since 2016 and they ve only gone down hill since

I have had Delta Dental for many years and am finally getting ready to switch to a real insurance. It is absolutely terrible. They cover close to nothing of crowns, restoration, dental surgery, root canals, or anything that you would actually need to carry dental insurance for. If all you need is a cleaning, they're fine, but after that absolutely useless!

All they want is your money. Horrible customer service.

I got a biannual teeth cleaning and went in a mere 2 days early and got charged $200. I tried calling Delta and no one would pick up after hours on hold, so I tried emailing them.

After 2 months of no communication from Delta, I get an email saying my request was denied. I was off by just 2 days, while they took 2 months to reply to an email...how is that ok?

This is the black hole of dental insurance. We pay for the higher coverage plan. I've spent hours on the phone with their frontline customer service to resolve claims. They basically deny everything and if you're lucky you will get them to cover your cleaning on the 2nd submission. I've got a $2k a year benefit and can't find anything they will cover. This is supplemental insurance for me and they come up with creative math to justify not paying their share after my primary pays. Then if you get into the appeal process just another black hole, we switched to new system, etc, etc. I would suggest not signing up for this insurance.