Wow where do I start? I called because I had a rou...

Wow where do I start? I called because I had a routine cleaning claim filed incorrectly - my dentist was marked as out of network, despite being in-network per Delta Dental s website AND by the provider. The representative tells me that their website isn t correct and I have to check with the provider that they re covered, I did and they are.

Then I asked them if they could tell me if the provider was indeed in-network, to which the representative told me they were unable to do so, and I d have to call the provider? Delta Dental doesn t know who they consider in-network? Are you kidding me?

I ve had Delta Dental since 2016 and they ve only gone down hill since