Del Condominium Rentals Review

Trying to get a screen door fix since Nov. 2019 ( Aqualina building), still not done so, even now in mosquito season and possible mosquito born viruses such as West Nile. Was asked who was the contractor that install the screen door, as it was not the one they were aware of. I'm a tenant, you're a property management company, you know(hopefully) what contractor came in or at least you know how to contact the owner of the suite to provide with further information. They ask me to send a picture of the screen door... really? how is the picture of the screen will help?

We have been residents at one of the properties of Del Condo Rentals now for almost 3 years , having been home owners for more than 30 years , we decide our life no longer required home ownership to be part of it , we wanted our focus in life to now be experiences not things . From the initial encounter with the leasing agent , to the signing the actual lease all was so pleasurable , we have had cause to call upon the team at Del for maintenance related issues on several occasions , all i can say is i never got things fixed that fast when i was a owner , and as a tenant knowing this is a real game changer , we have all heard the stories of the landlord taking forever to get repairs done .

great service , great people , great experience

Laurie is the consummate professional and a pleasure to work with. She provided great service, was collaborative in nature and was flexible while ensuring she met the needs of the homeowners. I would recommend her with great conviction. Thanks for all your assistance and compassion throughout this process. A+++++

LAURIE LAURIE LAURIE!!!!

I've been a tenant with Del Rentals for almost 3 years now. I cant tell you how awesome of an experience I have had with them. Makes me wonder where some of these bad reviews ever came from.

Let me start off with the All Star of Del Rentals in my opinion... Ms. Laurie Cellupica. Laurie has been there for us from the start. When we first started looking i was afraid we would be pushed or mistreated (based on other leasing reps ive dealt with in the past) but boy was I ever wrong. Not only is Laurie SUPER knowledgeable...she is an amazing individual to deal with. It was like one of my own good friends was helping us find a place. From setting up viewings to leasing questions to paper work questions to all the different questions I had for her (trust me..it was alot! lol) she was always very patient and very helpful with EVERYTHING. She really works her butt off for her clients and i cant be more appreciative with everything she has done.

THANK YOU LAURIE for all your hard work. I know people may not see all the crap you got to go through to put smiles on your clients face but we see it...we witnessed it many times and are EXTREMELY happy we found you to be our leasing rep. You were just a stranger to us a few years back and now we can honestly say you're like family. For that...we thank you.

The other staff at Del Rentals have been always great with us. Whenever a small issue came up, they ALWAYS took care of things in a orderly fashion. Im really confused about some of the reviews i read since we have not experienced one bad thing with this team.

Thanks again to everyone at Del Rentals for all your help...especially Laurie. If youre lucky enough and get her as a leasing rep..you are truly in good hands. Great job on hiring her Del Rentals. She definitely puts in that work to make things happen.

Laurie is probably one the most professional and dedicated individual I've worked with. I thank her for her wonderful service.

Had a great experience working with the agent. Paid attention to my needs and provided great customer service.

Outstanding service and follow up!!! I inquired and received a response and appointment right away!! Completely satisfied with the information provided, the tour at the unit and next steps explanation. Jessica was very detailed and professional with all the information, she gave us the time and attention needed to cover all of our doubts, she delivered everything on time and gave us the correct expectations . We definitely recommend her and her team for Business.

I have recently moved into a Tridel building through Del Condominium Rentals. Cristina Porretta and Elizabeth Murano have been very welcoming, friendly and helpful! I used to live in a 1950s built building so moving to a new condo meant I had many questions and situations I've never encountered before.
Every question I had was answered in detail and any concerns were looked after promptly. I'm so happy a made the move to a Tridel building. Both the Leasing Team and Property Management have been nothing short of oustanding.

Too bad i cant give them less than 1 start. Terrible,unprofessional sales people waited a week to find out that they do not have anything available for the time i was looking for. left over 10 voice mails, texts and email...They are absolutely not interested in renting out those suits. WILL NOT RECOMMEND THIS COMPANY TO ANYONE!!! Christina AND Jessica THANK YOU FOR BEING SO BAD AT YOU JOB!!!

As a Realtor who does a lot of leasing, I wanted to take a moment to share a professional experience I had recently with DEL Rentals. I ve shown managed properties, and dealt with them many times but this time was exceptional. I texted Laurie Cellupica to book a viewing, and went from what I thought was going to be a brief confirmation to a great discussion. She keyed me into another project that we could view that had some other great options in my client s range that weren t even on the market. As well some extra units she wanted me to know of in the building I contacted her about. That one reason alone would have made her efforts stand out, but it continued.
Key aspects that made it a pleasure to deal with Laurie she didn t stop! Seriously I feel like she really gets real estate and the stress clients are under while waiting. High touch in her communication, and constantly letting us know where things were at.
This level of professionalism would be great if it was more prevalent. I have to say especially for someone who you d assume could stop answering calls at 4:59 PM daily like a lot of other management companies. Laurie connected with me tons of during hours I know she should have been off. This huge extra effort is why I had to write about it.

The process was straight forward, and a pleasure to deal with. I am very glad to have met Laurie and her team, can t wait to bring more clients in.

If you want to live in a unit where employees can ENTER YOUR UNIT AT ANY TIME UNANNOUNCED.

On November 18, 2020, an unknown man in a face mask and a beanie dressed casually opens my door into my rental unit shouting at me "You're not supposed to be here!!" "How did you get in!" while he physically pushes my door in to force entry while I am physically using my weight to try to close the door (I'm evidently afraid this is a break-and-enter). After escalating to the concierge, we end up finding out he's the inspector for a move-out inspection. In the exit email for the unit, it says I personally have to email to schedule an inspection and arrange a time (I did not do this).

Legally, I'm entitled to 24h access as a tenant before a landlord enters your unit - I was not given such notice.

It has been 6 hours since this incident, I have no formal written apology, no re-dress, I get two phone calls from Operational employees that say training will be done but otherwise remains unacknowledged how severe this incident is.

So, if you want to live in a unit with precarious and unwelcome visitors, by all means, rent from Del.

Cristina Porretta and Kevin McFadden helped to make my move a pleasurable and seamless experience.

Their professionalism, and sensitive and caring nature were greatly appreciated.

I highly recommend the Del team in every respect.

Del Rental offers an excellent service. I've experience this through one of their amazing agent Laurie Cellupica.
As an owner i would like to add, laurie cellupica's knowledge in this field is very satisfying and for this i am looking to bring future business with her.
A special thank you to laurie cellupica and i am grateful for your help.

Awful! The Staff could care less. The Parking garage does not work and will not scan a plates. The number of problems was shocking. Make the bad move and sign up to live in the awful place. I am so happy, now that I have put in my notice. A/C Never works, Fridge issues. They put these weird squares on the balcony cause these is an awful Humming noise people are getting non stop. Best Move Ever getting out of this building.

The worst customer service team I've seem in my life. I have been following up with them for an issue over two months now and still haven't received a response. All the emails fall on deaf ears. I would definitely stay away from Del Condominimum Rentals in future.

Del Rentals is simply amazing. I ve worked with different agents throughout the years and each one of them has been super professional, helpful and reliable. The customer service team helping with the maintenance after moving in is also amazing and super helpful.

Amazing place great amenities for family with kids .

If you are a condo owner you will not make mistake by hiring this company as they will really help in the process of finding a great tenant for your investment property so that you can be concentrated on other things such as your business. I am a real estate agent but I still hired DEL to manage my condo as they do it the best!

I would not recommend anyone to rent from Del Condominiums. I was embarrassed at the way I was treated and absolutely surprised at how unprofessional and cut throat they were. I started looking at places to rent and fell in love with a suit at humberwood blvd in January. All the paper work was sent. Then I received an email indicating the need for a guarantor (one person) that makes 70 K per year. I have a great professional job and enough money saved to pay the year's rent and so did my partner. Anyhow we found what they asked for a week later and they responded saying that the condo was rented. Why have me go through all the hassle if you were just going to give someone else the condo. I almost did not have a place to live in March because before i got that email it seemed as though we were going to get it. fortunately we found a great house to live in without all the nonsense of del condominiums. It feels as though there is no humanity in the way things are done.

Del Rental property management is deserving of 5 star because of their excellent customer service, their professionalism and their eagerness to resolve problems. Highly recommend.

horrible, disappointing and a total waste: do not use Del Rental for rental facilitations as they have no control over the tenants that they choose. They allowed my tenant to smoke in the unit and destroy my unit, and did nothing about it. When my tenant decided that he was going to stay after the expiration of his lease until he found a new place, despite the two-months notice he was given, they said that: they had no right to evict him, and he can stay as long as he likes, and if I have an issue, that I should take my tenant to small claims court. When my tenant refused to pay for the extra days that he was going to stay, they said: they can't force him to pay. Never use them, never trust them. They aren not on your side and all they want is to take your money and don't do a single thing for you.

Beautiful place to live. I had couple of friends living there and I got so jealous of the fantastic company. Now o am living in the same building as my friends enjoying the greatness of the company

Laurie was an absolute asset in helping us find a condo unit at Ten York to suit our needs. She assisted with finding the right condo unit, drawing out the agreement + due diligence and post acceptance management. Really glad that we worked with her and appreciate her collaboration through the years.

REAL ESTATE AGENTS READ THIS!!!! Never ever work with these people! They will take over your clients with an excuse "they are already in our database". NEVER share your clients emails NEVER! You won't get paid.

Our Leasing Representative, Lauren Ho, has been efficient, responsive and helpful in guiding us through the process during this volatile time in the rental market. We are very grateful for her professional help, and we highly recommend her.

Could not warn you more severely to stay away. If you own a unit and are looking for someone to manage it for you: Choose *anyone* else. Anyone. They have the world's most ridiculous vetting guidelines (ie they turn down everyone) and then are terrifically horrible landlords (slow, failure to return calls/emails, failure to return deposits). We've lived in buildings all over Toronto and in many other cities and our experience with Del was absolutely our very worst.

Jessica Tsang she absolutely deserves 5 stars because she did her job well . quick response , patience , good attitude and compared with "other representatives" she is excellent. i highly recommend her .

I have been a Del customer for a number of years and I would highly recommend their services as a landlord. The entire process is seamless and I don't get involved unless I need to sign off on something. As an investor this is the kind of service I was looking for and I appreciate their timely responses and suggestions. I recently worked with Elizabeth Murano and she has been fantastic in terms of being on top of all the necessary work from Del's end to get a tenant within a reasonable time.

**BE AWARE if you are an owner planning on using Del Rentals to list your investment**.... I've owned my condo for 2yrs now and had spoken to Laurie a number of times in the past about renting my suite at some point down the road..

I recently purchased a 2nd property and contacted Laurie again. I met with her at my condo and signed the lease agreement with 8 weeks before closing, I stressed that I needed to find a tenant to provide the bank with a lease agreement or else I wouldn't be approved for my 2nd mortgage. She told me the price she would list it at, which was the same she had quoted me in the past so I had no reason to think otherwise. She left at 2pm and said she was heading back to the office to work on it and that it would be listed on their site the next day. I was relieved.

5 days went by until it was finally listed on their site. I spoke to Laurie once it had been listed and she reassured me that she would keep me informed when there were potential tenants...

1 month went by without any contact from Laurie or anyone else from Del Rentals so I took it upon myself and sent an email for an update. Laurie replied that there had been a lot of showings but no offers, as it was priced too high, she suggested lowering it by $50-100 and that they were thinking of putting it on MLS the following week.. I couldn't believe it. I told Laurie I wanted it on MLS the next day (Thursday) and explained that I couldn't lower the price by $100 since it would put me over the monthly deficit stipulated by the bank for my 2nd mortgage..

Laurie copied another rep by the name of Cristina and from there Cristina was the one responding to my emails; she 'strongly advised me' that I should lower it by 100 in order to find a tenant...

So to recap, they believed my condo was listed too high but didn't bother to update me. So 1 month wasted, at my expense. Plus it still wasn't put on MLS yet. Their goal is to keep it off MLS and find their own tenant because they want to pocket the full month's rent rather than splitting it with the tenant's agent.. Greedy. Lowering the rent by $100 to find a quick tenant is idiotic to me, it's 100 less out of my pocket each month and I didn't believe it was listed too high. Comparable units in the building that were listed on MLS were being rented for the same price, or close to the one Laurie originally listed it at and were rented within 10-14 days of being listed.

Cristina said typically they need 90 days to cancel the agreement but we could discuss it. I replied that I would call her the following morning, which was Monday. I called and left a message in the morning but did not receive a call back and 5pm was approaching. So at this point, it's end of the day on Monday, I told Laurie and Cristina I wanted it on MLS 5 days prior, and it STILL wasn't on MLS.. I called their office and spoke to Kevin McFadden and told him my situation.

The best experience I had using Del Rentals was speaking to Kevin and cancelling my agreement asap. He was very understanding and informed me that the team should've given me weekly updates, and that it should've been on MLS sooner. Also, that their goal is to find the client a tenant, not to avoid losing half of the months rent. I signed the cancellation agreement and scanned it back to Kevin immediately.

My agent sent the MLS request to his office the following morning and within 2 hours it was listed and had multiple showings and offers that evening. It's now been 2 days since he listed it on MLS and I already have a good tenant and a lease agreement to provide to the bank. TWO DAYS!!!! Oh, and it's been rented for $20 less than Laurie originally priced it.

I've heard the slogan 'peace of mind' used somewhere within the Tridel companies, but I had ZERO with Del Rentals. If you have money and time to waste, go with Del Rentals. 5/5 for that.

Laurie was an absolute gem to work with and went above and beyond to ensure my transition from Vancouver to Toronto was seamless. She worked within tight timelines, was always friendly and kind, and helped me secure the most beautiful new home. She works hard, and her great relations with the building manager and front end staff also means that she can get things done quickly. It seems effortless but I know a lot goes on behind the scenes (which we don t see) that she handles. So grateful to Laurie and her team. Highly recommend her and the rest of the team!

My buddy went to them to seek a dream house.
instead he received a shattered dream. beware they might break your heart.
This is for you T.

Rented a new condo with del, ELIZABETH MURANO was great. She got back to us promptly and always willing to help.

Dealing with them was a complete headache and a waste of time. The agent was extremely unprofessional and unethical, she scheduled a viewing of an apartment for my friend. Him and I drove for over an hour to view the apartment only to be stranded by waiting for her to show up as she was not picking up her phone for almost an hour. We end up going back home and not getting the place, where the next day I get informed that the reason the viewing did not take place was because we failed to show up on time for the viewing! Not only did she not show up to the viewing, and failed to contact us for over a day, she is shifting the blame and wasted our entire Saturday afternoon.

This is very unethical and unprofessional and I did not expect this from such a big organization. I will definitely not want to make any rentals through them.

Laurie is amazing!
She helped me thorough every step of renting my desired unit at Ten York St. She is super helpful and professional,
Highly recommend her and the rest of the team,
Thank you Laurie!