If you have a question you will not even be put through here. Search the site yourself and call them 1 for 1. Because no one has an answer and can help you with your question, you have to call another department, and again 1 and 1 again. Not recommended.
I have no complaint they are clear and will keep you informed if anything changes with them.
Unfortunately, I too have bad experiences. I hardly ever write reviews. The customer service is below par (always someone else who answers messages in the app, telephone team with insufficient knowledge and forwarding to the right department is simply not possible). Simple questions escalate and problems are not resolved. Eventually I canceled my insurance (within 6 days). During that time I spoke, chatted and chatted with 9 employees of the Amersfoortse, without any result. I also don't feel that they find the cancellation annoying. Are they immediately rid of my question / problem.
Amersfoortse is an excellent AOV insurer for independent entrepreneurs, with whom we work well together. For Service, explanation, guidance and coaching we provide the high quality service to the entrepreneur. Not society. She is not good at that because she is not equipped for it, we do!
Had a nice contact, was helped on the phone after 3 minutes.
The lady has informed me sufficiently. In short, I was helped very well.
Had contact with the Amersfoort Customer Service this morning. My question has not been answered at all, no cooperation and no willingness to help was shown. Worthless.
Do you want a health insurance policy with guaranteed nagging even though you have been a customer for a long time? Are you looking for a health insurance company where every time someone tells a different story and the next one knows nothing? Do you want to be constantly behind it, to finally get nowhere (while after your conversation you think "this is arranged")?
Then I definitely recommend them to you! Make the effort and ensure a nice dose of stress!
Just need fifteen minutes before you have someone on the phone
Each time hang a different story about the cover. Allow medical expenses to increase unnecessarily. They all don't care because they turn it over into the premiums anyway. Worthless.
I spoke very nicely and received a good explanation, regarding my dental insurance and specialized help in that area. The only pity is that that is not 100% reimbursed. But for 75% so you have to pay yourself
I have taken out health insurance with Amersfoort and I am very satisfied. Recently I submitted a dentist bill early Thursday afternoon and it was not in my account within 24 hours. That is a very fast service. Furthermore, easily accessible via the special app.
Get an additional WIA benefit from this company. But I need to get this on the 23rd, just like my WIA benefit.
The UWV is always on time or even early. In this society I have to wait and see when I get it, while my fixed costs flowing.
Very satisfied with the Amersfoortse. Well insured and never hassle. Declare easily via the app and usually you have your money in your account the next day, which is just super fast. Team from the Amersfoort TOP my compliment
3x tried phone calling dept Retirement, 3 x automatically suspended. Not okay
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