DCS Software e Servizi S.r.l. Review

My negative experience relates only to assistance, completely absent (at least for what my experiences have been).

Excellent center for professional IT services .. valid tele-assistance ...

SUPER NEGATIVE! Nothing works and you have no way to request assistance because you have to fill out the online form WHICH DOES NOT WORK! SHAMEFUL! I sent a pec who knows if they will answer

Negative experience unfortunately.
The digital signature key continuously has problems and random problems. Every time you contact the call center (average waiting time 5-10 minutes) the line falls, with the need therefore to recall (and waste more time). The problem, if it is solved at the first blow, re-presents itself again and it is not clear where the problem lies. These disruptions encourage the purchase of services from other companies.

Unfortunately I had to turn to customer service which is very poorly managed. Arrogant staff and unwilling to solve customer problems.
I specify that my opinion is not about the product itself but about the service that really needs to be revised

Very qualified staff. Immediate help. Willingness to understand the user's difficulties. Recommended