DBS Industries Reviews

They produce the best quality of roofing materials at an affordable prices, the workers there are very welcome but they delay and @ times disappoints.

Is a nice place if you want quality and affordable roofing sheet

Hi everyone, where can i get the purchasing manager whatsapp or boss whatsapp? or the email address? i have urgent thing for them, thanks

.it has not rained on the roof since installation.but I guess it's a very good job done.

My family and I are happy with what we got from DBS. They were very responsive to our needs. We expressed our fears to them based on information given to us by our carpenters. We were assured of a good quality work, and that is what we got, and installation was done on time. No wahala

It s a great place to get your roofing sheets and stuffs

I was introduced to dbs by a friend who bought their product years back but upon landing on their reviews i was a bit sceptical to buy from them but took a bold step due to how well my friends roof had still maintain newest even after years. I thank God i made that bold decision, i roofed and so far so good. Plus i introduced 3 other friends and all of them are excited i introduced them to the best. Dbs indeed you are roof experts.

They re services are really poor
Customer service is 0%

Great workers by so many middle men within the premises

Simple an awesome qualitative company for all roofing needs or solutions when building considering roofing. Don't hestitate to visit their company.

Great reception, perfect delivery and great products. From the GM, Theo, Antonio to Elisabeth you guys are great at what you do

DBS your No. One Quality Roofing and Metal Trusses in Ghana and west Africa.

ABSOLUTELY HORRIBLE SERVICE!!! Please do not make the same mistake I made. NEVER BUY your sheets from them. These people will be very quick to receive your money. Will be giving you all types of false promises on when they will install your roof. They will not deliver!!! Customer service rep has never heard of the work service.

They will go as far as to say they are on their way. All while they do not have the material you paid for in stock. Wasting time and wasting money. Horrible company!!! Do not , I repeat , do not buy from them.

So called reviews from local guides are clearly FAKE.

This review may be long, but please take your time to read it all as it will stop more people from experiencing the heartache I went through and will enable businesses in Ghana to provide better services to customers.

I had the unfortunate opportunity of contracting DBS Ghana to roof my property in Accra. From the onset the roofer I got was not directly employed by DBS Roofing, but a contractor for them, which that I was not made aware of. The roofer started to lie to me about the choice of roofing sheet I wanted as a customer. He tried to sell to me a less quality product called the Msl Super which has a 5 year warranty although I wanted the Msl Colorlink Plus with a 20 year warranty. I also wanted a particular colour but he tried to convinced me that was not good because it fades after while.

After the initial difficulty, I decided to go to DBS office on Spintex Rd to engage them directly. Now this is where all my problems started. I paid the 75% deposit which was required before manufacturing starts and then pay the remaining 25% balance on completion and before delivery to site. A few days later I was called in the afternoon around 3pm to come and pay the balance before they close at 5pm otherwise my materials will not be delivered the next day. I told the lady on the line that I will not be able to get to them before the deadline given. I was passed to a Project Manager called Raymond, I pleaded with him that I was busy in town that afternoon and so I will rather be there the next morning before they open at 8pm to pay the balance, they were adamant that if i dont come that afternoon I will not get my goods delivered the next day. I had to stop everything and rush down there to make payment. The next morning I went to my site and waited the whole day, DBS failed to deliver the goods and did not bother to call me and let me know about it. I kept calling to find out what was happening and was given excuses after excuses. Eventually some of the goods was delivered at night the next day. The roofers started the work the following day. I went there to inspect the goods and was not impressed with the state of the roofing sheets, they had scratches and markings on most of them. I went back to office to complain about the state of the sheets delivered, the delays in receiving the goods and the unprofessionalism of the roofers, I was dealt with again by Raymond. The first thing he did was to tout business from me by telling me I can engage his services to do some of my building works, I found this also very unprofessional. The remaining goods were later delivered on 2 separate trips which obviously delayed the works. The roofers who they sent were very unprofessional, although I was complaining, they kept walking on the roofing sheets on the floor which left dents in them. Their supervisor too failed to attend site until the 3rd day, so I had to be there throughout to make sure the right things are done. After the completion of the work I also had problems with getting the completed works inspected, a guy called Nathaniel who turned up was rude because I questioned why he failed to keep our agreed time. The final thing that broke the camel's back was, although they came in to take their own measurement, they sold me more sheets than I needed, the remaining sheets is more than the 5% extra they claim is part of T&Cs. I requested they come and take away the excess sheets and refund my money. I got the customer services manager called James who promised to make sure this is done, however he never answered my numerous calls or text messages. Also my certificate took 2 months to be issued despite me chasing them for it.

My advice to any potential DBS Ghana customer is be aware of the poor quality of services provided. The local guides giving reviews are probably paid to do so.

I am impressed with how quick you responded to my requests and how beautiful my roof looks.

Poor customer service. They don t even pick their office line when you call them. They don t honor their time as well. Whoever is managing this business must be fired

Convenient location for all your roofing needs regardless of scale of project.

It's simply a very welcoming place.
Great personnel, great customer service and excellent Covid 19 protocols.

The service was slow,didn't like the delay from the customer service after my request

House of quality roofing materials number in the Ghanian market

To need Quality roofing sheets, poly or blocks then your best opportunity is DBS industries Ltd. Great management, administration, workers and securities.

You can get any industrial material you want at this place

I brought my roofing 2012, with 5years warranty but it still the same colour. I recently experience some slight leaking btn the wall and the sheet and and still came to fix it for free though my warranty is over. I deem it right on my part to tell everyone to buy from dbs. Thank you dbs.