Very helpful. Perfect for the person who doesn't k...
Very helpful. Perfect for the person who doesn't know what he/she is doing.
Very helpful. Perfect for the person who doesn't know what he/she is doing.
Al Thompson handled all my customs paperwork for importing a Japanese car, he dealt with the soil sample and customs forms very quickly and efficiently. He responds quickly to my questions whether they are emails or texts, and is very knowledgeable about what he does. I would recommend him to anyone who isn't lucky enough to be in the Vancouver area to handle it themselves, or to anyone who is unsure if they are able to do the paperwork themselves. Al makes picking up a car fast and easy, and I would recommend it to first time importers or people that may be out of the area and just want to buy a one way plane ticket to pick up their vehicle from port.
Very disappointed with Davidson & Sons, have used them for years, specifically working with Al who has been great, through my 2 companies. Al moved to a new company last October and even though they were sent the power of attorney information stating I would no longer be using them, they keep hijacking my shipments and trying to bill me for them or provide false documentation for supposed outstanding invoices that are from 2018. They do not reply to me or acknowledge my emails, when I try to get them to stop, and not sure how it is legal to do business this way. Maybe a google review will get them to start acting how a business should. No means no.
Professional, exceptional and reliable company. Relax and let them do all the work for your shipments to clear customs for a fair price.
My broker retired and I needed to find a new broker and had no idea who to use.
I was recommended to Davidson & Sons by another company who uses them as their "go to broker" They had nothing but great things to say about them. I thought I would give them a try. Well, what a positive experience. They are now my "go to" as well. They are actually better than my last broker....
Thank you for all your assistance. I will most certainly recommend you to everyone know as well!
We had a fabulous experience with Davidson & Sons. Lisa and Janis helped us to smoothly navigate the importation process for our car. They were both extremely professional, thorough, and responsive. As a result of their efforts we moved through the process with confidence and had an easy time on both sides of the border.
Lisa was super helpful, kind and polite. Thank you again
I would like to thank Lisa at Davidson & sons Custom Brokers Ltd, in assisting me with importing a vehicle. I strongly recommend these guys and will use them again.
What more can we say about this company! Hands down the best experience we had! Speedy service, Very Professional! Dealing with Al is so easy! Highly Recommended. Thanks again!
Al is a great guy and always on the ball and very informative. Helped me out many times
Al Thompson is THE guy to deal with if you want your car without any hassle at your doorstep.I got a vehicle imported and I didn't have to do anything.He kept up with any questions I had via email,phone etc.He totally kept me updated on things.What a guy!!!10 stars.Thanks.
After almost a year, I can finally review these guys. First of all, Al is terrific. He was on the ball and great to communicate with and the actual customs process was hands off and quick. Issues began after that. If you are importing a vehicle, note that the location where they park your vehicle after it is removed from the sea container IS NOT A SAFE LOCATION. Mine was parked on a loading dock ramp out in the open and suffered significant damage ($8,000 worth) by a truck driver. It took me 10 months to resolve this with ICBC. Also, they charged my credit card 6 months after the fact without notifying me. I really wanted to like them but right now I do not feel comfortable enough to use them again for another vehicle import.
Professional, courteous and responsive. I needed help in a hurry and Davidson and Sons got the process in motion and kept me informed until the import was completed.
Excellent Service! Davidson & Sons was very professional in handling the process to clear my imported goods. I was very new to the entire process of importing goods and on short notice Davidson & Sons jumped in and assisted me through the entire process, as I had very little time to pick up my goods. Special thanks to Lisa for the great customer service
I used them for the first time for the importation of an european car. A very positive experience because the whole customs process went very smoothly. Great service!
I did three business with them and they overcharged twice. 1st time they refunded me. the last time they overcharged 1000 dollar and blame it is the custom's fault where my credit card was charged by them. now they still refuse to refund me. bad business. Never give them your credit card.
this is a followup.2month later i think their manager saw this comment then contacted me and refunded my money
I recently had an employee stuck at customs on a Saturday evening, needing to cross the border by no later than Sunday afternoon. We were missing some paperwork required for clearance that we didn't realize we needed. I called probably ten different customs brokers, sent dozens of e-mails, left voicemail messages, and nobody anywhere said they could help me before Monday.
Winnie Chou from Davidson & Sons responded to my e-mail early Sunday morning and totally saved the day. Despite it being her day off, she drove down to the office and filed the customs documents for us. She was prompt, friendly, knowledgeable, and walked us through every step of the process. Within a few hours the employee had cleared customs and was on his way to his destination. I seriously don't know what we would have done without her and I would happily recommend Davidson & Sons to anybody needing customs brokerage.
Great broker, we've used them since day 1 of our company and everything has always been going super smooth. They go above and beyond to find solutions for you and are very quick at replying. Highly recommend them!