David Ellis Chrysler Plymouth Review

I just bought a Jeep Wrangler Sport from Ellis and have to admit the experience was relaxed and easy. In driving around the San Fernando Valley and beyond we discovered that most dealerships carried very few Jeeps, most with options and styles that didn't interest us. We came to Ellis because we bought our Dodge across the street at Dependable Dodge and remembered seeing the Jeep sign (turns out the two dealerships are not related). What impressed us right off the bat was the variety of Jeeps they had on the lot. We zeroed in on our choice right away. The salesman (Rafael) was friendly and helpful. Like any dealership they wanted to make a deal that very day, but I like to research, so we kept in touch for a few days while I did my numbers. The rest was done over the phone and e-mail as I sent in my offer, they countered (slightly) and we met in the middle. I had only a few add ons which included bigger tires and rims. We negotiated a price for the tires that was well below anything I could get at Wal Mart or Costco (trust me, I checked). In addition, they gave me the original 5 tires and rims so I could sell them or trade them in elsewhere. I financed through my credit union, but the dealership was willing to match the credit union's rates. I chose to stick with the credit union for no other reason than I was already down that road. Next, I asked them to hold the car for a few weeks as I was in the process of refinancing my house and did not want to start a new loan until that loan closed. I paid a small deposit, signed a contract and they gladly held the car several weeks. This is a simple dealership with a small lot crammed with Jeeps. I did not feel any hard sell and came away feeling that I got a very competitive deal (at least according to Consumer Reports). I am one of those people who likes to get the best deal possible. If I think I overpaid for something, it keeps me up at night. I've slept very well since the purchase. I have not been in for service and will post up my opinion of that part of the experience once it has happened.

Thank you Nelson for all your help. I m so happy with my Jeep!

West valley Chrysler Jeep are the best place if you looking to get a great deal for new & used cars ! A large variety of cars.. The people over there always smile and giving good advices !
There service department is clean , fast and honest ! Highly recommend !!

Bought a new car and the service was excellent. Couldnt have been any better.

I originally gave them 5 stars because the saleswoman who interacted with me was super, Melissa. I found out that she no longer works there. As for the General Manger and the process I thought they were disingenuous and fake. They were very slow in process and made me feel uneasy. They were not willing to negotiate.

Never go here to repair or purchase any car. Lazy, rude, impolite, and not respectful to any body. I promise if you purchase any car from here it will be exactly same as you are putting your money to trash. Just come here one day to visit you will see what's west valley chrysler do. You will see 2018 come to mechanic shop on same year many times. Fortunately I could get my money back from lemon law. that dealer ship has to be shut down for ever.

Had a great experience with the purchase of a 300S at West Valley Jeep Chrysler. Took advantage of the Labor Day specials and dealer incentives, which were significant. Jesus (Salesman), Hilda (Finance Manager) and Landon (Sales Manager) treated us right. Negotiations were straightforward and respectful, and we got the deal we were was looking. Thanks to all.

Just bought a Chrysler 300s from this dealership with the help of our salesman Kevin Klemz.....very helpful, knowledgeable and down to earth salesman

Zero stars / The service department was very rude / unhelpful and was steering me out the door like they didn't want to help. Will not be coming back here. Also they never answer the phone.

I orderd a small plastic part for my bumper of my car it did not fit it . i tried to return it they said it is a special order part!!!!!!. plastic part is special order part?????????
any that was cheap part i did not care. but i thought i have to write review here.

The people here are so fantastic!! They know how to work with you and get you the best deal. Landon was amazing and made buying a car quick painless and easier than ever.

These guys play way to many games to give you an average deal. Afterwards they promised to have my car ready the same day then they told me it would be ready the next day at 12 pm. I don't get my car until 1 day later. These inconsiderate people don't understand that we have plans and do not keep their word.

All I have to say is go see Tina in the service department. Great customer service very friendly and willing to go the extra mile to help out!

First time car buyer! Let me just tell you landen and William made everything so easy and simple for me! Not once did i feel like i was being pressured into buying a car. I got the best deal! Thank you guys you are the best! Come get your new car here!!

Sales men were very helpful sales manager Donovan was great and awesome experience. I highly recommend it.

I wasn't planning on buying a car. But KEVIN KLEMZ was so helpful in addressing all my concerns, and helping me with financing, and making sure I got the right Jeep I wanted. He was very easy going. No pressure of any kind. If you are in the market to buy any Car, please to WEST VALLY CHRYSLER JEEP and ask for KEVIN KLEMZ. He took the business out of the deal, and made it feel like family. I am absolutely satisfied with my Purchase.

My wife went because she had an extended warranty and the car was shutting off. They ended up charging her $2100 and $1500 in labor alone. I called to ask for a discount on the labor but they refused.
Don't let there computer print out fool you on the labor, they mark up the prices on the parts and over charge on the labor and then offer a discount.

I purchased a 2012 Jeep GC Overland last week from David Ellis and so far I am extremely happy. The vehicle looks and handles great and in the 10 days I have owned it I have received many compliments. The purchase was easy with no high pressure. I highly recommend David Ellis Jeep!

The service was great, Chad helped us a lot with our trade in Mercedes that has a blown motor. I did not think I was going to get a good deal with a Jeep that I wanted considering that the car I'm trading in is useless. However, Chad made it happen. I highly recommend to anybody that is considering buying a Jeep to stop by and see Chad. In the meantime, off-roading is calling.

Kevin K is everything you want in a car salesman. He is informative, prompt and we're our advocates. Five Stars for Kevin K!

The dealership would have gotten 5 stars on "Customer Service" but the Finance Department could have been more prompt. We were all excited after buying our car and after rushing in to give him the cashier's check, our Finance Representative just sat there and was very lethargic in processing our receipt. It literally took 15 minutes for him to write the receipt and hand it to us (as we were exploring our car).

Now, back to how great Kevin K was! We were in the market for a used Acura and searched the internet for a deal. Everyone had the same pitch on the phone until we spoke to Kevin K. During our inquiry, he was a good listener and also direct. He invited us to come in a test drive the car. He did not pressure us, if anything, we pressured him because the deal he gave us was great!

We highly recommend working with Kevin K and the Management here because they will work with you and accommodate your commanding needs!

Terrible customer service, they make it known they could care less about your business. Purchased my car here and everything went great. Then when it came to service, my experience 4 times was awful. They kept my car for 8 hours with an oil change and I have to call to check my status. Another time I had them take me to the gym since it was only supposed to take two hours, turned into four hours and I had to walk back to dealership. Guess I'm a fool for expecting customer service.

My Visit to drop off on 12/18 began with Robert Monroe. He explained I was no longer under warranty for the 3 year/ 36k, I explained I purchased an extended which he was confrontational, condescending and demeaning in his explaining that it might be 3rd party. After securing a ride share home I barely walked through the door to receive a call from Robert asking if I had looked into my paperwork. He rudely told me to motor it and obtain the necessary information so he knew if I was agreeing to a $140 diagnostic fee. I gave all information needed. At this time we went through the list of repairs line by line and agreed that the oil change and tire rotation was being covered by my extension of the Jeep Wave program. Also, I was interested in the rear differential service and rear brakes/noise to be looked into as I was going to be out of town and was able to leave it for the few days he requested. Once again he was extremely confrontational thru this entire process. He and I spoke about the air filters and cabin filters not needing to be done as I frequently change them myself. My wife made the appointment and clicked the recommended items not aware I maintain these myself. At the time of pick up on 12/27, I was given my vehicle with the cabin filters, engine air filter and glove compartment on the front passenger floor. In addition, Robert stated they were not certain the oil change and tire rotation were completed as there was "a lot of confusion"; problem is he is too busy talking over people to know what they are willing to pay for at a dealership. My vehicle was at this dealership for a week if not more. Mileage at pick up was 460072 and drop off paperwork states 44625. That is not even my primary complaint and could have been an error on part of either party. His desk and filing system is a clear indication of his disorganization.

The technicians then pulled my Jeep in to perform the oil change on the spot along with tire rotation, this was all after I cashed out and Robert had me sign paperwork this work was already performed. This is very concerning as this type of neglect can void my power train warranty. Robert was extremely rude, condescending and ignorant throughout this process. Complained to me that I "complained to FCA and got free oil changes" (one in which he did not ensure was performed) and continued the confrontation embarrassing me in front of other customers and dealership personnel. (This mind you was an inquiry to my Jeep Wave courtesy oil changes that were less than 40 days outside the 2 years originally provided). He continuously cut me off when I spoke despite my consideration for allowing him to finish when he did. This experience was less than acceptable in all aspects of timing, work performed (or lack their of) and customer service. He also berated me about waiving the $140 diagnostic fee as he found cracks in my rear pads. This he stated he "did me a favor" , unfortunately after taking it to the Firestone shop that performed the rear brake job in April 2018 they found cracking on front pads as well. The inspection he claimed was done, clearly was not. My filters were not installed back into the cabin as they came in with the arrows for air flow in the proper direction, releasing previously trapped dirt, allergens or debris back into my vehicle along with clips were left undone on front engine air filter.

Extremely disturbing experience, service and neglect on the part of this dealerships service department.

Robert was even more irritated that I called and filed this complaint while in the office waiting for the oil change and rotation to be performed and made sure he continued his extremely unprofessional behavior.

Highly recommended a different dealership. You may be left unsafe and charged for work not performed.

We are so very happy to our 2013 Range Rover Evogue.
The staff at West Valley Chrysler Jeep are very nice,
Lenore Bustamante is very knowledgeable,she knows what she doing dealing with the customers.
GO GO GO GO GO LENORE!!!

ive been going to another dealer with my grand cherokee and having issues that were not being fixed. i called the 800# for jeep and they put me in touch with david ellis. it's a bit of a drive but well worth it! they fixed my car in record time and gave me a loaner all with the courtesy i think we all deserve. what a breath of fresh air! i'm in the service business myself and service with a professional and helpful attitude along with knowledgeable techs is hard to find these days. i'll be leasing my next vehicle with david ellis. in the meantime, i'll be making the drive for my service........i also love that it's a family owned business. there arent many left and i'm happy to support that!

thanks danny, for figuring out the issues in no time and being so pleasant!

I brought my car in for service and was told I needed new motor mounts. I explained to the service writer that I had them replace 15,000 miles ago. He told me replacement was "way overdue." I took my car to another dealer and was told the motor mounts were like new.
I wrote to the manager to request a refund of the $120.00 I was charged for this fraudulent repair estimate but no one responded.

Came in ready to buy a car. Had a big down payment, my own financing ready & a credit score of over 800. Man, this place really doesn t like to sell cars at all. Absolutely no wiggle room on the price. They have ridiculous markup s on a 4 year old used car. Even a reasonable offer is not accepted here. Go yourself a favor & go somewhere else. Management really need to either be retrained here or replaced. I guess they hold off on selling cars unless they see someone walking in who hasn t done their homework & who is someone they can take for a ride. The ONLY reason I gave it 2 stars instead of one is because of the salesperson, Paola. She was very nice & personable. But, the management? Ughhh. See comments above for details. Again, go somewhere else. You ll thank me.

Absolutely every single one of the guys I talked to were great! Landon, Jeff and one more i couldnt recall were great. Things went wrong and even though as customers we showed impatience, They kept calm and cool and continued to solve the small inconvenience. Found the truck of my dreams and couldnt be happier. Out of the 23 dealerships all over southern california that i went looking for WEST VALLEY is the one!

West Valley Chrysler Jeep came through big time. Great deal, excellent service and friendly staff. Cat Khunnen my sales person and her sales manager Derek took such good care of me. We purchased a Wangler Unlimited Rubicon Hard Rock = and we love it!!!! We even got the lifetime warranty - this Jeep is a keeper and so is the dealership. Thanks Cat and Derek!

In the process of buying a brand new loaded Jeep Rubicon (for $60K), and I must say Jeff and Eric are making it it soo incredibly easy! Everybody here is very friendly and honest. If your looking to pickup a new Jeep I highly recommend coming in and asking to speak with Jeff about the new cars! Thanks Guys!

Great customer service. They were accommodating and service was quick and effective.

Just got a new 2017 Jeep Wrangler Unlimited from the one and only, Jeff "The Beatle". I've been coming to Jeff for years and am confident in referring him to ALL of my friends and family! Everybody knows that buying a car can take up to 3-6 hours+ but with Jeff he makes things as easy as possible and really works magic. He took care of everything for me over the phone while I was at work- so by the time I came in to actually get my new car and sign paperwork it only took about 30 minutes. He then gave me the full run down on how I work my new car and answered all questions I had. He is excellent in customer service and I definitely advise anybody to come see him! He gets stuff done, and he plays a beatles cover band so you know he is obviously a cool dude. Thank you Jeff!!!

My review from Yelp only about sales (Eder in service is awesome)

They lost more than stars with me - they have lost a customer. I'm not sure what happened because I used to love it there...

Having previously purchased 3 cars from them, under the (former) leadership of Eric, I considered nobody else when looking for my next car. I stopped in to do some research, and make a potential purchase, of a new Chrysler 200. They sent a nice young lad named Ashton to help me but, sadly he was only 3 weeks new and had far less knowledge than I. Please note - I do not fault him for this, as we are all new at one point. Rather, I fault the (lack of) leadership who failed to provide him enough tools to succeed.

During our test drive some things didn't go as I'm used to - he had to drive the car off the lot, and switch seats with me in another lot (DUMB); he informed me that the car possessing a 2.4L 4 cyl. actually had a 3.2L V6 (only a 3.6L is offered in actuality); and would not allow me to take the car on the nearby highway to get a true feel.

Returning to the dealership to ask relevant financing questions is where everything fell apart. I asked Ashton and his "helper" (whose name I don't remember, very tall with gauged ears) to find out two things for me - was there lease pull ahead cash, and was there any other incentives (i.e. mailers, rebates, etc). They came back to tell we there was NO lease pull ahead, nor other rebates. All of this was incorrect and easily verifiable on my cell phone, plus I had done myriad research before arriving. Prior to this I had purchased no less than 15 new Chrysler products, the 3 of which from Ellis - I am well experienced in the art of buying cars, as well as my extensive knowledge of all things Mopar. At this point I got up, thanked them for their time, and left. Very shortly thereafter we purchased not one, but two Fiat 500's from a competitor in Thousand Oaks.

Sorry guys, I guess it is painfully obvious why they have had 2 more sales managers since Eric. Hopefully you'll find someone nearly as good but, right now, you are not even close. That ragtag bunch of characters that were "running" the house that day are an embarrassment. I love Chrysler cars, have been in management for over 20 years, and have read Car and Driver magazine since 1988 ONLY to follow all things MOPAR. Perhaps I should apply for the job? That's the only way I would return for a purchase...and I'm very sad about it.

Like I said - I used to like it there. =(

I had the pleasure of buying my first new car here with Kevin K yesterday. He was extremely friendly and fought to get me the deal I wanted, and ultimately the car of my dreams. Highly recommend the dealership, and especially Kevin!

Don't EVER go here to purchase a car!! These people are a nightmare!!! They didn't have exactly what we wanted in stock, nor was it available. Sot he sales associate told us we "better compromise what we want so he can sell us a car." What?! When we refused, they then tried to sell us a used Jepp they just took in on trade that didn't even run!! That's correct, they tried to sell us a car that didn't even work!! When we passed, the manager brought us into his office and while making small talk mentioned they (the dealer) only pay $25,000 for the 2010 Jepp Grand Cherokee 4X4's. Something else came up and the manager asked another associate to "BLOW OUT!" the $42,000 2010 Jeep Grand Cherokee Limited with a Hemi that we repeatedly said we didn't want. The blow out price, including taxes? $39,000. The associate then proceeded to tell us the dealer pays $39,000 for the car, minus the $4500 incentives plus taxes brings us back to $39,000. Oh! And they were going to "throw in the Hemi" for free because of the fact that it'll run like a 4-cylinder. HELLO! When do you ever steadily drive between 40-60mph in LA?! That poor guy must not have read the fine print in the phamplet. I've never laughed so hard as I left a dealerhip. Save yourself the trouble and skip this joint.....

Bought a car here, Jeff the fleet manager was awesome. No pressure.