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C
4 years ago

We got sat by a hostess and no one came to the tab...

We got sat by a hostess and no one came to the table for 20 min so we left. I explained as we left and he didn t believe we got sat by a hostess. (They we not even busy) and I was sat by a hostess and pointed her out. Clearly bad communication. I ve worked in food and bev before.

P
4 years ago

Went back. The food is fantastic. Tracy is whom I ...

Went back. The food is fantastic. Tracy is whom I met as one of the chefs. The food was gloriously delicious.

We had two Latina women providing table service while we ate outside and listened to a blues band. What a great time. The service was top notch and kept my coffee full. I highly recommend this place.

N
4 years ago

Food is good, but the service is inconsistent.

Food is good, but the service is inconsistent.

The first time I went, the food and service is amazing, but the second time, it took them 1.5 hour to serve our food and we just ordered sandwich nothing fancy.

B
4 years ago

Just like many of the poor reviews previous to min...

Just like many of the poor reviews previous to mine, I do not know where to start! I was excited to make reservations for my husband and I because after almost 11 years of living in Santa Cruz, we were finally going to experience this place.
We were there for "steak night" and were VERY disappointed. My husband ordered the 12 oz sirloin steak and what arrived (he ordered it medium) was a tasteless, overcooked piece of meat that did not even resemble a sirloin steak (we have bought and made many, many sirloin steaks over the years and have never been perplexed by what arrived at our table). Not only was it over cooked, it was NOT 12 oz.
I ordered the 6 oz filet mignon and what I got was a tender piece of meat but tasteless as well. It was not your normal filet mignon (a thick juicy round medallion), it was definitely NOT worth $22.00.
So my husband decided he wanted to speak to the waitress to let her know that this was NOT 12 oz of meat on his plate (it looked like 6 oz, it was approximately the same amount as my 6 oz filet). The waitress gladly took the plate back to the kitchen and out came the owner.
In one hand he had a raw piece of meat that he claimed was sirloin and in the other he had his scale. He plopped the scale down on our table, showed us the steak he uses for sirloin, which was covered with a layer of fat that you couldn't even see the meat itself and proceeded to state that after he weighs the steak he trims the fat.
The problem with this is that when you advertise on the menu that the steak is 12 ounces, it should be 12 ounces immediately before it goes on the grill and out to your table!!!! You DO NOT weigh a raw steak BEFORE you trim the fat off!! POOR BUSINESS PRACTICES!! DO NOT EAT HERE!
A good restaurant business owner would have at least taken the steak off the bill!
We are small business owners ourselves and know that you must always make your customers happy in the end....NOT HAPPY!