DAT AL-EMAD Company Reviews

Dear Sir/Ma am,

This is to call your attention to the service of your Rent a car towards to your clients.

This is regarding to the rent a car that I booked Last Tuesday (1th Dec,2020), the sales in charge gave me a car of Pajero for 04 days, actually we just need only for 02 days that time, but unfortunately, she told me that this is the required days (04 days) of your office. And I understand the procedure of your office. In this matter I agree to rent the car in 04 days without doubting. Then the lady schedules the car as per the date and time of appointment given by me and delivers it to my place at the same day the car and she said it will deliver in my place and on the time we needed. (by 5 pm., and after how many hours of patiently waiting, I was dismay because after keeping updating her, when and where the car is, she s not responding to me properly to my many messages and calls. And I asked the contact number of the driver (Mr. Walid) who will deliver the car. Then she gave me. Then I called the driver of the first conversation we had with the driver, he was saying that he s on the way and I asked what is the cause of the delay, he told me that due to traffic and I was thinking that time is holiday why there's traffic. And this Driver is lying to me, at first, I called and said he gave him 45 mnts. To reach my place then after he said give him more 10 mnts then he will be in my place. Then after 5 mnts. I tried to call him again many times, he s not answering my calls at all.

Then, a few minutes later someone called me (didn t get the name) and was saying that the car is not in condition. Then I was so mad because we are expecting the car to deliver regardless of waiting so long. Then I asked this person to give us any replacement or alternative car to use, and he said they don t have another car available, then I asked him what we re going to do, and but this talking me so rude instead to say apology or give the solution but he was talking to me very unethical way then he cut the line.

I would like the following points addressed in response to my complaint:

COMPLAINT

Please note of the following inconvenience that I had experience:







I send this letter not to put your Company in a bad image, but I want you to give attention to this matter. Hoping that this will not happen again in the future.

I would be very thankful if this complaint was answered.

Looking forward to receiving an update and result as soonest possible.

Thank you.

Horrible is the word !! bunch of scammers i am telling you that please don't hire any car from them.
They say something else and do something entirely different.
The staff is very unprofessional and always finding ways to take money out of your pocket.
Inspite of buying full insurance we end up spending money while returning the car.
I would not even give them a single star but thats not the option here !!

DO NOT RENT! Worst rental company!! They gave me a dirty car on multiple occasions. They promise you to pick up and drop off free then they charge you for the service. The staff speaks to u in the worst manner ever. They lie about car availability when u want to change the car. Their cars are malfunctioning. Oh and they say open 24 hours with a head office ready to serve u incase of an emergency but they actually close @7pm. So if you are on a trip to anywhere across the Emirates and something happens after 7pm you have to wait till next day.

Please pay an extra 100 dhms anywhere like hertz or national for 247 convenience and professional support. We have 3 cars rented from them for over a year and they treat us that way. At first they may seem friendly and assisting but you will discover otherwise with time. To add, 1000 dhms deposit for 1 month!!! Even if u want a temp rental for a day or 2!!!

I love how all the 5 star ratings are from their staff!!!! Please be careful.

Had a misunderstanding where they told me I had scratched the car I rented from them. I asked to double check their records as I had a video of the car when it was delivered and it was confirmed it had the scratch since before.

AL EMAD car and bus rental is one of the best car rental companies i have come across in the middle east. Timely service attention to detail and great value for money in the rates. The cars are always clean and well maintained. plus the ever available roadside assistance especially of the Deira Branch in impeccable. i would suggest anyone and everyone to visit them when they are in Dubai for the best offers.

These guys are the worst! Horrible cars that either never start or are absolutely filthy. Staff abuse customers. Most recently Ali insisted I pay for the charges of changing the battery as their car would not start! Ridiculous behaviour and claims I am being dishonest. With such staff and cars, won't be surprised if these guys shut shop soon. Ali has the audacity to harass me about this payment and calls me repeatedly. AGAIN THESE GUYS ARE THE WORST. Stay away!

A disaster! Never rent your car from their, not professional at all, late for delivery, dirty car delivered with security kit, car delivered directly from previous client without maintenance, a crashed car...

Avoid! We are renting alot cars on monthly basis in Dubai and this company was far the worst experience.

Very inflexible if it comes to changes. You have to wait 30 days to get your deposit back. They deliver the car free of charge but for return pick up they charge 150 AED.

Make sure you count every scratch, even the smallest.

V poor. You have to clean your car, (or pay 250AED for them to do it) pay 25% on top of authority charges for tolls, fines and parking fines. If you get a scratch you need a police report , and cannot deal with them on a Friday. They keep your deposit for 30 days but collect it instantly. Their practices are unknown to me and although outwardly helpful, the staff are totally intransigent. I would not recommend them - and I was a customer for over one year....oh, and had three rental cars in a row, all of which broke down, and needed their batteries replaced - days on which the cars were unusable of course, yet I still had to pay the rental.

one of my best experience with Al emad car rental in Al barsha they really take good care of their clients.. best rental company in dubai

Worst car rental service, they booked the car and promised the delivery and kept me waiting for 3 hours

One of the worst customer service team. If you ask for few days they will never treat you

Never ever do renting from them is non professional service very rude people I ask for my deposit to be refunded to me every time different drama the staff are not professional to help the customer am a customer for a year with them when I ask for my money back they keep giving me different numbers to contact them for my refund the problem that this is not a part customer job this is the company job to finish everything and make it ready for the customer don t never ever do rent with them they will make you crazy with different answers and drama that they are doing impossible someone will put even one star for them alll this starts coming from the staff it s self

They are very quick to hire the car but appalling at after care. I understand keeping a deposit for a set period, but the customer should have it returned on the agreed date with ease. I have made 18 answered and unanswered calls in the space of a week and still the deposit hasn t been returned!

One of the best service provider for rent a car in Dubai. Best customer services by there sales representative. I really appreciate their work.

I take Al Emad service many times, I appreciate their team work and friendly environment regarding customer service. I will best of luck for their Business :)

Very poor customer service and rude staff including management

So bad, the worst car rental company, they try there best to steel ur deposit, although the car was clean but they stole 200 aed saying that the car inside needs cleaning, what a lie,
don't rent their cars.

Imagine the worst car rental company and then multiply it by x 10. First of all there's almost no e-mail communication with those people (thery're using 1 email, several people sitting in the office - I guess doing facebook or something) so don't bother to send any emails since they won't reply. Majority of cars (had few of them) are all scratched with stains on the interior and sometimes even they want to rent you a car without working tail light (and then they're all surprised that customer wants a car which is actually in good condition).

Apart from crappy fleet - always they bring cars with almost NO FUEL. Is it really so hard to top it up since the customer will return it with the same amount? Of course - for Al Emad Cars Rental it's impossible.

I could easily write several stories about this company and the pain I had because of renting cars from them, however it's better to put this as "long story short": AVOID THEM! Don't waste your life with those guys. Cars are poor, prices are above the average and the customer service is on the ground level (can't be lower).

I have rented from this office for a year and a half. Very helpful and best deals in the city from a trusted office. Great staff And very considerate. The deposit was given back with no issues. I highly recommend them.

If you dont have any other option yes go for it. Make sure you are prepared for being charged extra. In case you dont pay extra thank your stars. No after sales, no back up support and if by any chance you leave behind anything of value in your car, it will disappear but you will get back everything that has no value.

HIGHLY UNPROFESSIONAL ! Beware of them, Never higher a car from them. They are extremely unreliable and fake.

Great Service. Made sure I receive car at my hotel doorstep. Thanks to Alemad JLT.

If I could give this place 0 stars I would. DO NOT RENT A CAR FROM HERE. They are are liars and will not give you back your deposit without an argument. This company has been reported to the Consumer Rights Agency in Dubai and advised me that they suspended their trading licence.
Their cars are in such bad condition, and we had a faulty airbag that went off whilst driving and refused to refund our money. They then accused us of causing scratches to the car, lucky for us we took a video of the condition of the car before we drove away, once we showed them the video they didnt know what to say.
Pay that little bit more and go with a reputable company, but stay away from Al Emad Rent a Car !!!

[UPDATED REVIEW]
I left the UAE with Al Emad still keeping my deposit. Although I was abroad and couldn't do anything, Mr. Farruk and the rest of the team always responded to my messages and kept me informed throughout the process until eventually I got my deposit back in full, just as promised!
After almost a year dealing with them, I am absolutely certain that choosing this company to rent with was the best choice I made for peace of mind and I will definitely go through them the next time I'm in the UAE.

Thank you for your efforts and services, and best of luck to you.

[ORIGINAL REVIEW]
Professional service and competitive prices. The cars are new and in good shape. I've been renting with them for several months and I'm satisfied. They don't require a credit card if you are like me and don't have one.

They always ask for your permission before taking a payment (monthly) and you can call anytime for help. The only problem for me is that they don't have partners in other cities for maintenance if you don't live in Dubai but that's not a big deal.

Prices are ok but rent a car not available on daily basis.

I had a great experience renting from Emad (rental period was 8 months). I got a clean car (Spark) and had no hassles dealing with them. Shahbaz was always prompt in assistance and the operations team were most helpful. I can understand that rental cars are a hassle to manage, but I had a good experience dealing with Al Emad overall. Highly recommend Farruk and team.

Please do not hire from this Company. I hired 2 cars from them and received appalling service. They lied repeatedly to me. Said a cars brakes were fixed when they werent, taking 3 attempts to fix them.Tried to invoice for other people's fines. And when the car broke down (no a/c), lied to get me to take it back and left me stranded. I would strongly recommend NOT to use them under any circumstances.

Terrible service especially if you are a long term client. Every single month you have to fight them off trying to put their prices up.

Professional staff.... very clean and well maintained cars ... i will only rent from al emad whenever I will need a car to rent in Dubai !

DANGER, DANGER, DANGER, do not use this company and do not listen to the hotels that recommend it. AL EMAD RENT A CAR DOES NOT RETURN THE DEPOSIT collected during the rental. They do not respond to the complaint mails and are well known for that. THIS COMPANY IS CAR RENTAL TO ORGANIZE SCAMS, ATTENTION, ATTENTION, ATTENTION! I rented a vehicle in March 2019, still no news of my deposit (1500 dirhams water = 375 euros)
JiPi Bustin

Poor quality cars, dirty, not properly maintained. Awful customer service, too. Avoid at all costs.

Really nice experience renting a car @ al emad cars.
The car was nice and well-maintained and everyone is nice.

Worst service. Not giving deposit amount back and no reply to calls and emails.

The manager Farrukh has been very helpful, great customer service

Al-Emad rent a car is dubai best Company which I experienced. Highly professional staff.very cooperative with me either related to delivery of car or payment or Refund.
I appreciate their gratitude.

Disgusting THIEVES...Check this out in case your package is done on a Thursday after work- first you can't drop off cars after 7pm AND You cant drop it off until Saturday cause they are off on Friday....and they would charge you for it.... BLODDY RIP OFF!!!!!

To add insult to injury they have the most unprofessional staff.... Very unpleasant experience. Honestly

Very bad experience, Not a professional guys.

If u r planning hire car with them, Please take a photos from inside and out of vehicle.

On delivery, They will its fine, No need to worry but while returning back they will deduct all from deposit.

Rehan - operation manager, He is very rude.

Very bad customer service I have always doing rent with them for a very long time when am asking for my refund of my money they keep giving different stories you have to do that do that etc.... unprofessional service staff too they promise me that am gonna receive my money back after a days every day different stories and they playing with the customer and giving wrong info with wrong details I have try many time with them the results that they are not answering my request never ever rent with this kind of company that they don t know how to deal with the old customer

They are easy to deal with and offer the best market price. They will even bring the car to you without any extra charge. You do of course have to return the car back yourself. I also found my file record that was missing and they kept it all the days, and returned it to me intact.

My heartiest compliments to your staff " KAYCEE ". I am very happy with the service. Your professional attitude of dealing with your customers deserves appreciation. I once again would like to thank you for giving me such a wonderful customer service experience, and I wish that your company should maintain the same in the long run also.

Wish you all the best for future

best car rental services in UAEi refer to anyone wants rent a car please contact them reliable flexible best prices best services

ONE OF BEST CAR RENTAL SERVICE ..
THIS GUYS ARE TO MUCH FLEXIBLE COMPARE TO OTHER CAR RENTAL SERVICE.
THEY DONT CHARGH ANY EXTRA CHARGES AT TIME CAR RETURNING..
and specailly there sales people.(mr shabaaz).giving best service ...

Junk service, I called them at 8 in the morning because of the time for the service.

If I can give 0 star , i will give this rent company

Never refund deposit and always find fault when u return car. Don't take any rent car from here.

Probably the worst car rental agency in the world. Why? You have to fight every month again to reduce the monthly rent. They will send you every month a whatsapp message saying your monthly car rent is 1800 aed, even though on their website they say 1500 aed. Then you need to back and forth negotiate with an unfriendly employee from Al Emad. They are unresponsive, they work in an unorganized manner, as they have multiple branches but the branches to not work with each other. Save yourself the hassle by going anywhere else, expect for this place. We are now renting from Selfdrive.ae, much better!

I can assure you these five star reviews are completely fake. I would never do business with these people. Refused to show the contract unless I make payment!!! Said it can t print !!!

August 2018: Although communication should have been good - they use WhatsApp, and do answer the office phone, communication rapidly descends to farce as you get passed and referred from one person to another, each behaving as a "business within a business".

Having viewed previous reviews only AFTER I rented, I noticed that others had raised issues over the age of cars being rented out, and the deposit return being an opportunity to scam. So as to these points:

the car I received was purportedly a 2018 (current year) model with 14,000 km on the clock. I can only assume it had been left out in the desert for a couple of years in order to sustain the level of ingrained dirt, then equipped with 8 year old mats to finish off the look. It is possible the odometer reading was genuine, and this was some kind of salvage car, or maybe it had been wound back. Who knows?

El Amad take 30 days to return a deposit, and at the end of 30 days, will return provided you haven't forgotten about it. The reason they do this is because they know that after a month you will be back at work, will have forgotten all about it, so they get to keep it. Better off raising a visa dispute - if enough people do this, their contract with visa will be jeopardised, and this sordid little practise will be brought to a close.

Or better still, hire from Thrifty or Avis, get a new car, pay slightly less AND get your deposit back without a fight.

3rd October update. 30 days since car return and deposit promised back by today. Predictably hasn't happened...

28th Nov update. Still fighting to get the deposit back. Two disputes loggedvwith Barclay's. Next stop, court summons...

11th Dec update. Barclay's specialist complaints have promised return of the deposit by force if I can prove the 1,000AED payment was indeed a deposit. Proof forwarded to them...

I would sincerely suggest to go for other car rental companies.
They took the deposit of AED 1000 at the start of the contract and it was committed that the deposit would be refunded automatically in 30days to the same card after the contract closing date. Automatic refund didn't happened, and we have to follow-up with them for refund, if we didn't followed up and assumed that it would have been auto refunded then our hard earn money is taken away by dubious accounting/refund processes.
And again they need to check to take more 2-3 days to process the refund. Why ?? I have rented many a times with reputed good companies, processes are very simple there. Good Luck to all the future buyers !

I rented a car from March 9-19, 2020. At first everything was fine, a girl who spoke Russian talked with me, she showed everything, explained everything. When we arrived to take the car, we all friendly told. When they rented the car back, they said that they would return the 1500AED deposit within 30 days, but after a month no one returned anything to me, I started asking for a refund, but they just push me off, send numbers to where I should write, to return my money! As a result, no one answers me in the Whats app, and they do not return the money. Today is May 13th, the money was not returned ...

I did not try them because they do not have what I want

be far from them. many serious rent a car in Dubai.
ready to pay extra money for not showed fine?
ready to pay extra money for some hidden scratch?
ready to not receive back the deposit?.
if yes, Al Emad is your perfect rent a car shop.

Hi this is waqas chaudry i have referred to my friends to Al Emad deira branch they had experienced wonderful service and thier staff was excellent they met Mr Shazad there and he have done good job for them he is a good gentleman and Mr Farukh as well I would like to recommend to Al Emad deira.

*** WARNING *** I paid a 1500AED deposit for a car rental to a man called Farrukh back in September 2016 and the car was returned in December 2016. I requested a refund from Farrukh in December but was told I had to wait 30 days due to company policy. 30 days passed and after Farrukh ignored my messages for a week, I was then passed on to Sadiq in accounts and despite it now being February and having received numerous promises from Sadiq, my deposit is yet to be refunded. I have now contacted my bank to initiate a chargeback due to fraud and Sadiq has now fallen silent. I would recommend anyone looking to hire a car in Dubai to avoid this company at all costs as unfortunately once they receive your money, their subsequent customer service is non existent. An unfortunate experience that has tarnished my time in Dubai caused by two people who have a complete lack of care or concern for anything other than their own fraudulent personal gain.

It is a cheap price, but the service is also cheap. I didn't have any major issues with this company although I think they need some organisation to improve the service.

They are very good and they have a nice system for booking cars. But the problem is that they will withdraw AED 1000 from your credit card as insurance in case u made any violations and stuff. Most car rental will just place a "hold" on your card for the amount. Not an actual withdrawal

Bad experience with these guys- cars are old and dirty. They claim for Dubious scratches and bumps not shown on damage reports and then charge excessive amounts for supposed repair!
Would not use again

terrible service, The indian worker there ALI , is being disrespectful towards me knowing I'm a young woman, i want to see him talk to a man older then him, this way. He cants stop sending me negative messages. They over charge on fines and all their cars beep non stop when going over 120km/h. I wouldn't suggest this, any other american company is much better.