MilesHavana

Review of DAT AL-EMAD Company

*** WARNING *** I paid a 1500AED deposit for a car...

*** WARNING *** I paid a 1500AED deposit for a car rental to a man called Farrukh back in September 2016 and the car was returned in December 2016. I requested a refund from Farrukh in December but was told I had to wait 30 days due to company policy. 30 days passed and after Farrukh ignored my messages for a week, I was then passed on to Sadiq in accounts and despite it now being February and having received numerous promises from Sadiq, my deposit is yet to be refunded. I have now contacted my bank to initiate a chargeback due to fraud and Sadiq has now fallen silent. I would recommend anyone looking to hire a car in Dubai to avoid this company at all costs as unfortunately once they receive your money, their subsequent customer service is non existent. An unfortunate experience that has tarnished my time in Dubai caused by two people who have a complete lack of care or concern for anything other than their own fraudulent personal gain.