Dartmouth Hitchcock Medical Center Reviews

I have never had such a poor experience in healthcare as my visit with DHMC radiology.

1. No privacy. I could hear and see the personal info of every patient around me in the pre procedure area. Staff were routinely examining sensitive areas of other patients in view of everyone else in the room without even drawing their curtains closed. I had another patients’ chart up with all their medical info visible to me for the entire time in the pre-procedure area. Unbelievable privacy and HIPAA violations are occurring in this department.

2. Almost nobody introduces themselves or tells you who they are and what their role in your care is. You can’t tell who is a medical assistant, resident, nurse, attending, etc. I had no idea who was even going to be doing my procedure until I was literally strapped to a table and draped. 5 different staff were interacting with me pre-procedure and what I discussed and agreed upon with them was completely different than what occurred in the procedure room.

4. My doctor, David Munger was a terrible communicator. In the procedure room he launched into invasive interventions that I never agreed to. I had no idea what he was doing since he explained nothing prior or during the procedure. He never asked about pain levels and when I spoke to him or asked questions he didn’t even respond to me. He walked out of the procedure without saying a word to me. No aftercare instructions, no explanation of what he did or how it went, etc. I in no way gave informed consent for any of what was done. I had no idea what procedure I even had done until I read my record!

This department is extremely dangerous via lack of communication between staff and with patients. I went in with the understanding that I was having a very low risk procedure done. With no approval from me, the plan changed to something completely different that was never explained or agreed upon. They are treating patients like a factory assembly line and making huge errors in the process.

Patient relations was useless. They do not have patient best interests in mind and exist purely to protect the hospital from legal action by intimidating patients from filing complaints. They do absolutely nothing to improve blatant patient safety violations.

I'm editing this review as 1.5 years later and it's still an issue and Dartmouth is pointing at the insurance company and not advocating for its patients.
below they are blaming the insurance company and too me they have nothing to correct or apologize for on their end. They made a mistake and charged me as uninsured even when I gave them my card. The amount was small and I should have just paid it. but I did the right thing and told them. so apoligize for that. then I got an bill that was much higher so I paid that and was reimbursed from the owner of the dog that bite me. Then several months later the insurance company said I was not billed the correct amount and more than doubled the bill. So Dartmouth, apoligize for getting the bill wrong again and now I cant get reimburse from the owner of the dog as everyone says to take it up with the insurance company, If Dartmouth would of got the bill correct from the beginning I woudl not be dealing with this 1.5 years later and I woudl not be out thousands of dollars because someones dog bite me.

Do you really want to deal with a hospital that does not take responsibility or advocate for its patients?

The billing department is and has violated the "no surprise act" which require that health care providers and facilities give you an easy-to-understand notice explaining the applicable billing protections, who to contact if you have concerns that a provider or facility has violated the protections, and that patient consent is required to waive billing protections (i.e., you must receive notice of and consent to being balance billed by an out-of-network provider). A year after my claim I received an adjust bill for 3 times the original amount. Before that it was a lot of back and forth due to errors with the provider and hospital. So tired of hospitals and providers pointing fingers at each other. In my opinion they are both at fault do everything possible to protect the rights of the patients/ customers.

My experience with this facility was absolutely abominal. The patient communication and followup is almost criminal. No wonder they solicit everyone to pay in advance for surgery and treatment. They are eager to generate income for tests but no one ever tells you what the results are. You are expected to go to an online to a completely impersonal site to read the results which are not posted for over a week. The results are in medical terms which few can understand. When you try to contact someone to interpret the results for you, you get voice mail and if you are very lucky you might get a call back in a few days. This uncaring attitude should be totally unacceptable for anyone seeking medical help.

David R. Chavez, Pediatric Urologist reviewed by a grandparent and guardian of a young adolescent. Dr. Chavez was disrespectful and insensitive to my concerns for my grandson. I was shocked at his treatment of me and his insensitivity in discussing my child's condition in the child's presence. My child was visibly shaken by the "doctor's" treatment of me. I reported the disrespectful treatment to my PCP in Keene. I refuse to return to Lebanon and will take a referral to Mass General. Perhaps "the doctor" was having a bad day? I expect more. Apparently, a degree doesn't qualify someone to understand these sensitive issues and the manner in which they should be handled. Please be aware of this when you bring your child to Lebanon and request a different doctor.

Advice to parents -
1. Before travelling a distance to get there, call ahead THAT morning to verify appointment(s) are running on time.
2. If you need to kill time if appointments are running late or if you get there early, check out Molly's Place up on the 6th floor. Let the check in desk know you're there and they can even come get you if you are having to wait a while.
3. Ask where and how to get to food BEFORE you need it, so you aren't a) scrambling around at the last minute, and b) don't get lost.

So far it is going on 2 years of being a patient. I will say it is unfortunate how many providers I had been through within the first year. I am aware it is a "big name" and many Providers and students who who are learning to practice from around the state and farther come here aswell as patients come here and fight for availability. But I will say from personal experience the staff generally are ok face to face but I cant help feel a bit discarded from time to time unless you Express it. In the fall I had a referral put through in August and somehow it hadnt been seen still 4 months later... I called again in December and it still hadnt been seen. It wasnt untill I had called patient advocates and expressed concern that I got an apt. A few months later...

Even though I had one bad experience with a doctor, it's on him and his staff.
This hospital is high tech and almost like going to a shopping mall.
I gotta give a shout out to Dr. Eric Johnson ENT, my hearing is far from perfect but thank U for the graft, very gentle with the follow up visits and even my service dog liked U, she laid at your feet while U were putting silver in my ear with that big old microscope TV and controlled the infection that I had near my graft. Great job, I should have had U do my plastic surgery but that's another time and on another review.
I wish they had more doctors like U, but most are slackers these days.

Husband has stage 4 cancer and has been given wonderful care here.

I'm forever grateful for DHMC and the DHART crew for saving my son's life after a horrific car crash! Awesome hospital!!

Tip: If you call and they tell you it will take 30 days to get medical records, you're not talking to Dartmouth. They've outsourced all of thier medical records department to a company in Atlanta called Ciox Health. And they do not care about getting records to you or your doctor until they absolutly have to which is 30 days by law. Insist you talk to an actual dartmouth employee or hang up. Dartmouth has given all your medical records to them. Shame!!

After reading some of the negative reviews I was a bit worried but what I found was a completely positive experience.
I came in for a heart catheterization and was nervous to put it mildly. EVERY SINGLE STAFF PERSON I encountered was friendly and helpful. From the receptionist to the doctor. All of the nursing staff from every department made my brief stay feel comfortable and made me feel at ease.
Would I hesitate to go back to Dartmouth in the future? Heck no.

Cynthia the nurse in the plastic surgery dept is rude and racist to her patients and unprofessional!!

I was sent by ambulance from concord hospital because my case is extremely challenging.
The DR. When I first got there took away pain medicine that concord gave me.
They had teams in the surgical unit. There is the surgeon then residents and in turns. Other surgeons but I think 1 like top person. They kept changing the plan for me. Interns give g me two g I formation. I went there with a bowel obstruction the resolved by an N G tube down my throat for at least a week. I have a hernia and my liver is caught in the hernia and my costomy has a atoms 4 x it's size. That's how I went there and that's how I came home. They kept saying surgery isn't for me.
What about the hernia and stoma. I know this doesn't make sense. Bottom line to many cooks in the kitchen.

my experience with a difficult surgery in 1999 was wonderful.......Thanks to all the staff.

If I could give less than 1 star I would. This place is a huge joke! The amount of "Red Tape" to get an issue resolved and an appointment for something you "Need" a referral for is just ridiculous. None of the Doctors care and see so many patients a day and provide little to no help! Again, a HUGE joke! I called the office and messaged my providers 4 days ago and I have heard ZERO communication back!

Great care at this hospital. Everyone has been wonderful.
Do you think you could possibly run a vacuum in the parking garage elevators once a year though? Not a great way to greet your guests or give a great first impression of the cleanliness of your facility.

Very very Slow. Poor communication. Not very helpful when asking important questions. Unfriendly staff. I Highly recommend finding a different medical facility.

My daughter Zoey was treated at CHAD for 16 days. I have nothing but wonderful things to say about everyone we dealt with. From the doctors to nurses to the cleaning help to strangers u met in elevator. Everyone was amazing and did everything to make our stay the beat it could be. I want to thank everyone involved and even though they couldn't diagnose her with specific illness they did everything they could to treat her symptoms and did above and beyond to make her and us as comfortable as possible. I thank everyone of you from our entire family for everything done. Amazing hospital with amazing staff.

This is a great Hospital with highly qualified doctors great helpful staff awesome food ample parking easy access

I brought my fiance to the emergency department because he was having a nose bleed for 4 hours straight and the part of his cheek next to it is completely swollen. After 8 hours of sitting in a room being, asked the same questions by 4 different people and the nose bleed still going they say sorry it's jus allergies there's nothing we can do. A 12 hour nose bleed and it's just allergies that he's never had in his life? Wosrt experience ever, it took a whole day and nothing is solved.

I had great care an such a positive outcome for a person with multiple brain tumours. Dr Evans did a great job . An I am feeling great at 4 weeks post-op an I am almost 70.

GO TO ANOTHER HOSPITAL AND TRY TO PREVENT FROM GOING IN HERE AT ALL
COST

The only doctor witch is a very good doctor I have had at DHMC is is my GI docter , waiting time is very bad trying to get a CT or MRI and waiting in the ER for 4 to 5 hrs .

Best doctors and nurses and care in the area.Also level 1 trauma center available if needed.

I will say that the doctors, nurses and staff are great. My complaint is with the billing company. We have two insurance companies. I have one through my employer and my husband has medicare through kidney failure. We were on vacation and had an emergency that Vermont's ER was not equip to handle so they sent us there. The team there was great. I gave all our insurance information and asked about the co-payment, the guy there said there should be none between the two insurance company, okay. With mine alone it would have been only 250 according to the agreement between the insurance company and the hospital. We get a bill latter for over two thousand dollars, but see that they only billed my insurance and not medicare. We call them up and they insure us that it just takes a while to deal with medicare and not to worry about it. We ask if we should pay the co-payment, was told no. We ask about being sent to a bill collector if medicare takes too long, they said they would not do that. We get another bill and again call them. We start following up with them weekly until we get a letter from a bill collector. We call medicare and ask about the bill, to find out they at first did not submit it and when they did it was in the wrong format and they sent it back asking for the correct format. They never did and just sent us to a bill collector instead of telling us on our numerous phone calls to pay the co-payment or doing their job and resubmitting the paperwork correctly. So much for promising not to send some one to a bill collector, while dealing with medicare. Now we have to deal with getting the bill collector the amount over two thousand dollars because we were not sent for the amount of our co-payment. What a dishonest, greedy hospital it turned out to be. They did this all for money and lied the whole time. If I have a choice they will not be one I will go to again. I never had people incapable of handling bills so much in my life. They said it was mistake to send us, but they cannot undo it, which is a lie, you can call of a creditor in the time frame it was followed up on, they just did not want to do the paperwork. What a shock they were too lazy to help someone clear up their own mistake. Apparently paperwork is not their thing. I have never written a bad review before, but I think after dealing with medical companies piss poor billing habits, I think I will be writing more to come. At least the others when trying to get things resolve do not send the person working with them to the collectors. The billing company there should be a shame of themselves and embarrassed about their disregard for others and their lack of abilities to do their jobs properly.

Do all you can to stay clear from this hospital. I have been to many departments in this hospital and none of them care about the patients.

Another failure to communicate.

My parents are being bounced from pillar to post by Brattleboro Hospital. The most recent miscommunication involved the failure of this hospital to get my father's MRI results in the right hands for a critical examination at Dartmouth Hitchcock Medical Center. This appointment was a referral through Brattleboro to the wound clinic at DHM. Dispite being assured three times by staff at Brattelboro that this necessary MRI was sent to DHM wound center- it was not there the next day when my parent made the two hour drive north. Neither DHM nor Brattleboro were able in the 4 hours my parents were at DHM to rectify the situation. I ask you- how hard is it to send an electronic file and then confirm by phone that the file has been recieved? The subsequent examination by the doctor at DHM was brutal. Without the MRI she dug into his ulcers in his feet and reopen wounds to make her assessment - My father bled all the way home and by the time my Mom got him in bed his bandages were soaked through. This is not medical care it is torture.

If you're in fairly good health & can wait months for a visit & do not expect much from primary care it's ok. I'm sure Dr's. are competent but I suspect bureaucracy and sheer # of patients gets in the way of good care. Messaging says they'll respond within 24 hrs. Not true. Not sure what is going on there. Like other reviewer says "sure to miss something." Lack of carry through communication needs alot of improvement. A cog in a massive machine. I even called C.E.O and wanted a return call. Never received! Good luck.

Taking temps at the door hand sanitizer n masks required!

Saved my husband's life twice- Rheumatology and Cardiology.Nurses are amazing there. SO lucky to live close to such an outstanding facility

We had an amazing pediatric neurosurgeon, Dr. Bauer, that put my son's broken neck back together. We had positive doctors and a nurse practitioner, Scott Lannon, that helped us make the transition out of the hospital and eventually the trip back to Oregon. We also had good nurses and one named Laura, from 2 west, that treated my son with great care. I am very thankful for the respectful, professional, and kind care we received from all the staff that helped us.

Worst place id ever been for health care.I came in from another hospital with a broken back figuring that since they were affiliated with my Healthcare provider that my medical records would be up to date not so and the physical therapist they sent to see me probably treats her pets better you would have thought a little compassion and caring would have been in order.

I received terrible, thoughtless care after my car crash, when I hit a tree at 50 mph. I arrived in a neck brace at midnight thursday, hardly a busy time. They did not do a CAT scan of my neck until 8AM the next morning when a "trauma team" saw me. Altho I had fainting spells they did not do a CAT scan of my head until 3 DAYS later when a doctor friend of mine called to ask "why not?" Apparently with this team approach, nobody is in charge and they "forgot" to scan my head, even tho they put the diagnosis of concussion on my record. They never cleaned my room or changed my johnnie in four days either.

The doctors don't care if they bother to see you. I was actually told my symptoms were all in my head. Only to come in months later, same symptoms, and finally I was diagnosed with Lyme disease. Why would a doctor not take his patient seriously? My only wish is they were more negligent so I would have grounds to sue them, because I would love to take these assholes to court.

Nice hospital! Been going there for 20 years and the staff is more efficient today then what they were years ago! Get back to you via email!, snail mail or phone better! Always room for improvement!

better care then brighams and womens Epilepsy drs are great give the best care

Only cares about your money and not your health. What a shameful hospital.

Absolutely worst waiting time I have ever experienced. Multiple appointments scheduled at the same time and I ve been waiting for the doctor to come in for over an hour. Go anywhere but here

I was there for 10 hours, the first 6 hours they didn't give me anything to drink, and I saw 1 doctor the whole time only saw him for 3 minutes then he left, I didn't see another doctors until I was there for 10 hours and told them that if they didn't send in some one to take the iv out I was doing it my self, then a doctor came in and she told.me they were trying to track down nerology to do a lumbar puncture, she was there for 2 minutes as I yelled at her about the poor treatment I've received there and she left I waited another half hour and then pulled my own iv out and left, this hospital is rediculous and definitely does not show care for there patients, I wouldn't send anyone I care about to this hospital

This place is great. The doctors and technology they have here is absolutely wonderful. The one thing I do have to say is I always see the staff on there personal cell phones and I think that is completely unprofessional. While walking down the hall at the nurses station, standing right outside of the unit leaning against the wall texting. Like I said it's completely unprofessional I've never seen a work place where that is acceptable, they must have a break room they can use not the public areas or at least a rule about it and they all have pagers on them so I am assuming the cell phones are being used for personal use.

Dartmouth is horrible. You feel like a number. Also, I was left with a large balance to pay and I was paying my bill monthly (because I could not afford to pay it in full) and they sent it to collections. I've never had a bill go to collections. Ever. I called and spoke to Carla, the supervisor in billing. She thought my plight was amusing. I was in tears.

Dr. CANTOR IS THE BEST! HE FIXED MY LEFT HIP AND I'M FOR EVER GRATEFUL. THIS HOSPITAL IS EXTREMELY CLEAN AND THE STAFF IS VERY HELPFUL...THEY MAKE YOU FEEL RIGHT AT HOME.
The food is good too :-)

I have a friend over there and trying to get information and updates on his condition is very very very difficult and I am on his contact list with the proper code. I was actually hung up on today. I only call once a day to check in so its not like I call and call and call. I will say the nurse I spoke with yesterday was fantastic and nice. But receptionists who answer the phones are rude, its to bad because people call their to find out about sick friends and lived ones and to be treated that way is not right. Maybe some training is needed.

I recently had colorectal surgery and I couldn't ask for a better place to have it done. The doctor's nurses and all the staff from when you enter the building couldn't be more helpful and all around kind. Thank you all.

I received the best care possible. Very caring nursing staff and doctors. I recommend this hospital to everyone.

wish I could give a zero. My doctors in India told me the first day the correct treatment and the doctors at Hitchcock delayed my treatment, complicated the procedure.

I had to visit another surgeon in the US to rectify my treatment. He mentioned too that the treatment at DHMC was incorrect. The DHMC doctors are either careless/inexperienced or greedy to delay the treatment.

It was not just one doctor but the entire team of ortho doctors at DHMC who couldnt or wouldnt tell me the correct action needed...

Basically, India, a third world country, has much better medical facilities, more experienced doctors, and more efficient processes than DHMC.

Oh and they charged me $~2000 for delaying my treatment post insurance.

I will have to give DHMC five stars, even though I have some reservations. One of the latter is that it is a teaching hospital, and this so interferes, slightly, with the critical patient/Doctor bond. Further, sometimes one wonders whether you are receiving a young learning Doctor, or an experienced, 'lead', Doctor. Additionally, with a hospital this huge, for some patients they will shift them around, and sometimes patient information is lost, or the quality of care changes.

However, on the latter score, that for serious cases the hospital will "move you around", may additionally be seen to be a benefit of the hospital, as the patient is transferred from one area of expertise to another, one area of strength to another. With the extreme complication and depth of modern medicine, one may hold that this is necessary and desirable. Loss of patient information in transfer, albeit, is not excusable, even if it is over relatively unimportant matters.

Yet... I give DHMC credit for saving my Dad's life a few years back, when he came within a few minutes of death. He lived for another 3 years, and they took great care of him. And perhaps especially in the Cognitive wing: care there was superb, as was all staff, including the RNs.... The whole process was somewhat shocking and amazing, that even at the age of 89 they were able to bring him from the point of death, to life, and with his personality back. He ended up living for three more years, thank God and DHMC (along with other very fine institutions).

Perhaps... my main criticism of DHMC is that, though they do this 'disaster stuff' very well, and perhaps are the best in the state at trauma, the smaller matters they can whiff on. Such as their so-called pain clinic. I was very disappointed in this, when I attended circa 2006 - 2008. It was a waste of my time, at best, as they (additionally) failed to really believe me. Treated at the main hospital (not in some out-clinic), they gave me very light meds, were extremely conservative, and eventually told me, shockingly, "You will just have to live with it." Therefore, DHMC can surprise, and in more than one way.

The problem, this lack of seriousness, care & rigor at the pain center may have been taken care of in the interim. It also may have been anomalous. Nonetheless, I wonder at the behemoth that DHMC is, and whether I will get the finest care (?) At times with my pain issues, I certainly did not. However, given the talent levels at DHMC, when they want to hit the ball out of the ballpark, they very well can. And so with respect to this, I grant them the 5 star ranking, though they border 4.

I had an unbelievably hard time with Dr. Luttinger, and would like to make sure that no other patient goes through what I did. I was referred to Dr. Luttinger by a physician who was leaving her practice, and although Dr. Luttinger was very new to practicing medicine, I felt this might be ok.
I had had one artificial hip surgery, and found out it was a bit short which affected my back and I had significant back pain.
Dr. Luttinger worked only two days a week at that time, and had followed up with my other doctor by giving me percocet for the pain which I had been taking before. It appears that another reviewer has problems with medication for her mother with pain issues

Each visit with her was the repetition of the prior visit...there was not one visit where she asked how I was doing with my pain issues but appeared to launch into me about giving or selling my medication.

It was brought up to me that she was new, and not very sure of prescribing...That is when I should have switched.

I have been a nurse for 45 years, and my husband was an attorney...we always took the time with our clients or patients to develop a relationship with them...there appeared to be no attempt by Dr. Luttinger to do this. It was apparent to me that the nurse in the office might have been reacting to the grilling I received, as I left the last time she kept shaking her head .

She was an hour away, so there were times when the weather was bad, that I could not get there for a refill, and she was then annoyed if I commented on that.
This physician should never have been working with me with pain issues as she did not have the background or the understanding .
When I finally left, I wrote to Dartmouth telling them that she appeared to harrass me at every as I sought help for my back and hip pain issues. After I contacted a pain clinic, they did an MRI, realized I needed the other hip replaced and placed me on morphine, as they did not agree that percocet should be used in my case. I also shared my experiences with this physician, and they agreed that seeing she did not order appropriate tests, and appeared to harass me about my pain and the medication she was not apparently able to appropriately treat me .I had subsequent surgery to my back and now have two hip replacements and am with the Duke System who know exactly what they are doing.
As a nurse for many years, in most every field, I have never not ever treated a patient the way she treated me ..and was very appreciative of her staff who reached out to me after the visits with her. I do not recommend this physician for any patient.

Was giving a referral from my regular dr. to go and see another dr. There which is 2 hours away from where I live but was definitely a visit worth taking.

Dartmouth is a great hospital. They've got a variety of doctors offices. A huge food area, yummy. Its huge- like a mall. But if you're going for a procedure, I suggest telling them you dont want students working on you.

This hospital seems more concerned with racking up patient bills than ordering meaningful diagnostics.

This place is amazing. My mom works here in the OR and they have tooken 100% care of me whenever i have been a patient please come here if needed they deserve the money.

Brother was born in Dartmouth- hitchhock hospital. Sister was born in Dartmouth-hitchhock hospital. Sister was born in Dartmouth-hitchhock hospital. Me born in Dartmouth-hitchhock hospital. Good.

The Dr's and nurses are wonderful.
We had breathing test the several yrs ago
prior to going to the VA.
Many of our cancer specialists at the VA have trained at Dartmouth Hitchcock and are so
Caring and knowledgeable
It has been a great comfort while battling prostate cancer and COPD.

Had many experiences here with a daughter as a patient. Doctors are professional and very competent. Some nurses and most staff have attitudes. Seems as if they don't have to answer to anyone. Rude exchanges, staff not following up with things that they say they will and a general feeling like they ultimately don't care. I saw doctors repramand staff members for just plane unprofessional behavior on more then one occasion. I'll choose Boston hospitals next time if I have a choice.

I can honestly say this was by far and away the best hospital and the best care I have ever had! Being a retired nurse from Mass. and moving to NH I can tell you this first hand. As good, if not better than the Boston hospitals. The travel is about the same distance and time but prefer to use DHMC over the Boston hospitals anytime. The hospital is immaculate and the staff, both professional and ancillary in every department, were outstanding and compassionate. The doctors, surgeons, and nurses couldn't be better, with the exception of one plastics surgeon that happened to be surly, condescending, and just plain rude. Little to no compassion, empathy, or patience. I prefer not to name names because I will handle this situation on my own. But the best of all, were the short stay nurses and aides that I had. Outstanding professionals with great compassion and empathy. They handled my situation each time with exemplary care. I could never thank them enough. These nurses I'm about to name were from the SSU ( short stay unit). Mary Clifford RN, Barbara Power RN, Maria RN (don't have her last name, unfortunately), Wafia Brooks nursing assistant, and Kailey (? last name) student nurse acting in the capacity as a nursing assistant. I also want to give a shout out to Karen, my OR nurse of 30+ years. And one I can not leave out, Hayley, was one of the prior approval people. Was very very helpful and accommodating. Just a great person! It means a lot to have a staff such as this, that I just mentioned, when being diagnosed with breast cancer. They all made me feel like I was the only patient they had. They made me comfortable as possible both physically and mentally. Thank you so so much. I would recommend this facility to everyone and anyone!

Routine endoscopy was billed at a rate about 8-10x higher than other institutions. About 15-30min procedure with maybe 1 hour recovery was billed $14k! Same procedure in a different facility was billed ~$1200. Ridiculous.

Second encounter-Monday morning-I had a completely different experience than I had on a late Friday afternoon. Everyone was pleasant, helpful and competent. Call early in the day for best results. (Earlier review-Fri PM-They must run out of the building at 3:55. I called radiology at 3:55 and no one ever answered the phone-there is no way to leave a message. It's disappointing when time is of the essence. )

I live in New York City. While vacationing in Vermont, I had a medical emergency requiring a 5-day hospital stay. The treatment and care I received from doctors and nurses at D-H was top notch, making my first-ever overnight hospital stay not as bad as I thought it would be. Such a medical powerhouse for the region!

11 hours in the er and nothing. A poorly done spinal tap by a resident who clearly as a child never won pin the tail on the donkey.

we have received nothing but wonderful care for our son. CHAD is absolutely wonderful. The nurses and doctors work together to make sure they are doing what is the best interest for the patient and there family. I would recommend CHAD to anyone who needs pediatric care. Thank you so much

Big hospital. Great if you love being just another number. The most impersonal hospital in the area. Simply not the New Hampshire way. They don't care about you, and their staff is rude and unwelcoming.

Oh yah good luck getting a call-back of your doctor after a visit.

I have had three experiences with DH. One in Lebanon was fine.
Two in Concord at two different satellites was terrible. Avoid DH.

My family has been affiliated with MHMH for over 40 years.My husband is a physician who says his medicaid patients get better care.While some of the specialties (ortho for example) are very good, primary care is a Disaster.Social services is unconscionable.They refused to send my mother for rehab (I had arranged for her to go to Ascutney & she agreed) after her broken hip operation, sent her home, full of drugs where she fell again and broke her wrist-even though her family had strongly advised against this all in writing.Their response was "get a lawyer".The psych dep't (Dr. Santuli) gets paid by the drug companies & pumps his patients full of off-label antipsychotics.They bill insurance for patient consults when, in fact, they are meeting with the family.I could go on and on.They put me on Halcion when I was 20 simply because I had trouble sleeping!They simply don't care.I have never, anywhere in the world, seen such appalling disregard for patient welfare.

The hospital took really awesome care of my mom on her last days in life!! The treated me and my siblings will up most respect and helped us thru with kindness of my mom's passing... Thank You Mark R. Lowery

Always a good experience. No long waits, top notch doctors and staff

Oncology doctors dont care my mother in law being rushed up there by ambulance AGAIN it's been over an hour and the on call dosent call please save (your or somebody you love) "time" and seek alternative facilities

Had a total hip replacement 2 years ago. When I lay down I notice that leg is longer and bad spasms so I asked the new doctor and he held my knees together from way over in his seat. And said meh theyre the same. Not at all what I expected. Expected a professional measurement not meh theyre the same.
Mom had a slight stroke.
One night mom was ill and had to go to the ER,
We think you have a virus, The doctor yawned oh I'm tired,
Mom Had terrible dizzyness so She had to see her doctor. I think you have an inner ear infection, see an ear nose throat doctor, She went and saw one. I think you have Vertigo, Have an MRI etc. Months went by we heard nothing and she suffered with the dizzyness. One day someone called to discuss something or other and they said, OH I SEE YOU HAD A SLIGHT STROKE! Mom was flabbergasted,
I HAD A WHAT??? You had a slight stroke. SHE was never informed..
Complaints about all the misdiagnosis only received the response,
THAT IS WHY THEY CALL IT PRACTICING MEDICINE.
She is stuck with all the bills for all these visits to hear WE THINK.
Heck I'd like to get paid to say I THINK and then send you on your way.
Asked for prescription refill 3 days still not sent to pharmacy and phone is busy so cant even call to ask about it.

The medical staff that has graced my life, have been beyond incredible. Since 2004, I have received only the most beautiful care & understanding. Appreciations to all of you.

Very kind staff great at helping me with my anxiety and I admit theres some flaws but nothing's perfect plus the emergency room when I went there for attempting suicide was great (only complaint is I had to ask for my coffee again because they forgot nothing big) the staff made me feel welcome and safe id recommend this place to anyone

When I called them regarding their practice of using live sheep for ER practice, they told me they use dogs too.

If you want to get the best treatment this is the perfect place

My sister who was admitted to this facility several times passed away Monday. She supposedly was shipped there from Keene for a enlarged liver with a mass found. It was stated it had ruptured when she got there and they performed surgery. She continued to bleed into her abdomen and was given many blood transfusions. She was sent home without meds or diagnosis. She supposedly since passed away with panreatic cancer.

Aggressive, invasive breast cancer handled with care and compassion every step of the way. I had an extremely complicated surgery performed so professionally I will have little scarring given the extent of what was done. The support of care is first rate.

I am going to report Dartmouth- Hitchcock to attorney general s office, BBB, and chambers of commerce in Nashua, Manchester, Concord, Keene, and Lebanon in state of New Hampshire. They are the most unprofessional, unproductive, incompetence, and callus business in the area and it is a surprise that they are in business of healing with so little organization and discipline. I cannot fathom that nobody has put them out of business, yet?!!!! They treat innocent tax paying citizens so terribly and get away with it?!!!!
Like other patients feed-backs, I was advised to run many tests, but when I called to get the results, they told me I could not have my results because the system did not show me having a primary care physician (PCP), which was a surprise because I was under the care of a PCP who had ordered the test it was impossible for me to have so many tests on my own. I explained my concern, but was given to a clerk that indicated my PCP was erased due to a glitch in the system and I was to reestablish my relation with said physician. I agreed to go through the process, but because of HIPAA, she could not do it and I HAD to call another number to upload the name of my physician. I agreed. I talked to 4 people and the process took more than 45 minutes with (of course) wait time and not left-hand knowing what right-hand was doing, but finally I was congratulated for successfully being on my PCP s list.
Great?
Not really!!!
I called the following day to get my results, but was told that they could not share the results because I did not have a PCP and in order to share my information I needed to pick a physician. Unbelievable, to the point of humorous!!! I am NOT making this up!!!! I am sure you agree with me that monkeys can run a place better than these folks. I did have a PCP for years and had gone through this nonsense just a day before. Anyhow, after going back and forth between 4 clerks and couple of nurses, I ended up repeating my painful experience with the Dartmouth- Hitchcock geniuses, again. Mind you I do have a job being an executive for a fortune 100 company and every moment of my time is spoken for, but I had to spend another 40+ minutes to re-register my darn PCP in order to find out what was wrong with my tests and why I was in so much pain. Eventually, someone informed me that due to a software glitch my information was erased. Imagine a healthcare entity that has quadruple copy of every record, erasing patient information?!!!! Just for that they should close their doors and go home because they don t deserve serving pubic with this level of chaos, incompetence, and unprofessionalism.
I needed to move forward, so I did go through whatever they asked me. This time I decided to send a note to my doctor s office and ask for my results. Guess what! My PCP s nurse, who has taken my vitals so many times and seen me in my underwear numerous times, responded that she could not share the results with me till I pick a PCP. I responded that I have gone through registering with my PCP twice already, taking close to an hour each time. I asked her to immediately send my test results, and stop playing games because I had it with them. That was 6 months ago. I called customer support team for help, to no success. Then I opened a claim in November. The clerk told me that her supervisor will get back to me in 24 hours, to no follow up what so ever. That was 5 months ago. I think I would have had better response emailing the pigeons on my roof.
In the interim, they kept sending me several notices for mammography, tests, and was asked for donations to many of their campaigns?!!! None requested any designated PCP!!!!
Eventually, I changed my network and fired this terrible, callus, unprofessional, incompetent team of butchers. My new doctor was able to request my records and I was finally advised of complications and am on my way to health.

The emergency department is terrible. Be prepared to wait hours before being seen.

They had the option to save my grandfather but they took there lunch instead....id rather goto apd

We set an appt for a certain time arrive early as asked and walah an hour after your appt time and the doctor still has yet to come in. This is always the case with the Manchester location why bother to schedule a time if it doesn t work for everyone. I suggest giving more time in between appts so people are not waiting as long rather than just cram the next one in to make a paycheck.

All doctors and nurses I met during my husband surgery in OR is professional and human been.
Staff who are working in Surgery waiting room a very rude, unhelpful and impolite.

Very very Slow. Poor communication. Not very helpful when asking important questions. Unfriendly staff. I Highly recommend finding a different medical facility.

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Rachel Jeffers is a caring .smart.and kind proffesional,she saved my life i trust her completely,thanks Rachel

Jayne Benson not Smith anymore.
Wonderful service's. Thank you so very much.

Our experience with the Pediatrics has been pleasant overall. We have always been treated with professionalism. The waiting area has a variety of kids games, and display toy sets for their entertainment.

ER is slower than death...front desk people are worthless and take forever to do anything... hated every minute

Wonderful ER staff and children's unit! My child felt better because of these people!

I love the staff whenever i go there, I live near claremont, but i was ever to be seriously injured or needed urgent care, i would want to go to dartmouth, i don't care that people say it's a learning hospital or anything else, my favorite hospital in the area. I'm participating in the study and the nurses, doc

A fine place to work as far as hospitals go. Lots of natural light. Spacious.

Great facility, finding a good doctor has always the trick.