Dallas Armstrong Home Review

BEWARE. TO ALL OWNER OPERATORS..The Owner Operators make, the moving experience great. Concerning your payments for services rendered. You'll
have a better chance with a guy 6' 6,with a ski-mask,late night in an alley. Attempting to get your money then dealing with these people. Old smooth talking Brad. He speaks positive even at times inspiring. While at the same time sliding money out your pocket. Anyone that can rob you with a smile, is down out dangerous. I recommend Owner Opps. Ride straight pass them, If you wish to remain in Business.To the customers... Good luck I guess. Fellas guard your wallets, Ladies hide your purse.

Professional and Competent moving service. Fulfilled my needs for my corporate move from California to North Texas with no incident or issues.

The entire team at Armstrong were wonderful from Rob who provided an assessment, to Terri hardy who answered all of my questions to the movers! Everyone was pleasant to work with, I highly recommend!

We are so happy that we chose Armstrong Relocation for our move from Florida to Texas. As a matter of fact, Armstrong Relocation is the best moving company we have ever used (8 moves to 8 different states). From the very first call to Ashley, our move coordinator, we got the feeling that this company would bend over backwards to be the very best. Our estimator Mary Ann was fabulous and precise and her weight estimation was extremely close to what the actual weight turned out to be!!
Wally and his packing crew were excellent, kind and expert packers. Nothing was broken. Cesar and Ali and their loading crew were extremely strong and careful and treated our possessions as if they were their own. Cesar kept in touch with us via cell phone during the days he was driving our goods over 1300 miles and showed up right on time at our new home on the agreed date of delivery.
Cesar the driver is the best of the best. His years of experience at long haul moving were quite evident. We were also impressed that he has extremely high standards for who he will use as his helpers. Moving, especially to another state, is extremely stressful and after reading so many horror stories online of rogue movers and movers that do not care for the customer, we felt we needed to give 5 stars to a company that wants to perform over and above, 200%, for ALL of their customers. More importantly, Armstrong Relocation worked really hard at making our move as stress free as possible.
We would use them again in a minute.

Armstrong Relocation provided a great experience for my family and I. There level of service is bar none. Laura our coordinator was professional and her level of follow up was exceptional. Thank you Laura!

EXCELLENT*PROFFESSIONAL*&SUPER FRIENDLY STAFF*BEST PACKERS*LOADERS&UNLOADER CREWS**ALWAYS HAPPY TO MAKE YOU'RE MOVES AS EASY&CONVINIENT FOR YOU TAKING CARE OF YOU&YOU'RE HOUSEHOLD ITEMS

We used Armstrong for our move from Texas to Colorado and they were fantastic! I have used them for previous cross-country moves as well and they have always been great to work with. Everyone from the VP of Relocation, Bruce Waller, to Client Services Director, Adrian Bergkvist, to Angela Kennedy, Move Coordinator, to Tim in the warehouse, provided excellent customer service throughout the entire process. The driver, Joshua, and his team of movers were the best I have ever worked with and they took great care of us. Everyone was friendly, professional, and efficient. Moving can be extremely stressful, but everyone at Armstrong made us feel completely at ease. I highly recommend Armstrong Relocation for any long-distance move!

From loading in one state and unloading in another, United Van Lines did a phenomenal job!!! Very professional, I highly recommend United. Made my moving easier and stress free.

The movers were very efficient and amiable, courteous of my previous and new living space, labelled all boxes, and provided excellent communication throughout the move. I would definitely recommend.

First, the good:
Nothing broke. I didn't have black tire tracks on carpets or anything, and the driver's helpers were good. The guy who helped the driver unload at delivery was really friendly and even took the time to pet and befriend our dog. I don't think people understand how much those little gestures can mean to pet owners who have pets who are already nervous from all the packing.

Now, I have used United before, but it wasn't through Armstrong, and I'm sad to say that Armstrong gives United a bad name because the OTHER company (based in Virginia) was fantastic, and was what made me use United again. Armstrong on the other hand....

Now, the bad:
1. They don't listen to you. The quoting process was like a tug-of-war. I would tell them one number and they'd send back a quote with another few hundred pounds added on. You only get a partial refund for overages, so it's to their benefit to keep quoting higher.

2. They don't listen to you. I told them three different times that I wanted to know what the final weight was, because I had taken the time to weigh EVERYTHING and I was certain we were under the quoted weight. Two different people said they'd tell the driver and get back to me. Nobody ever responded and when I asked the driver at delivery time, he said nobody had told him to get the exact weight, and he just said it was "approximately" what was quoted. I call BS. Nobody EVER followed up.

3. They don't listen to you. I told them we'd pack our mattresses and yet there was some kind of extra charge for boxing them. I asked about it, and they said the loaders would disassemble bed frames and box up the mattresses in cartons or something. Loading day comes and the driver says nobody told him about any mattress cartons. I called the office about it and they called the driver to tell him to go back to the warehouse and get the cartons. The driver seemed to think this was the end of the world and asked if I really needed them, so I said no and we'd just have them take the charges off. I called about it, but they never took the extra charges off.

4. Holy unfriendly driver, Batman! The guys who did most of the loading and unloading were great, but the driver must have fathered Oscar the grouch. I dreaded having to ask him any questions, because it felt like anything was an annoyance. This guy just didn't seem like he cared AT ALL. He smoked on his break and left several rooms of our new house smelling like cigarettes, he didn't re-assemble some things correctly (or at all), he would yell out numbers to tick off the delivery chart and then forget about them 5 seconds later (so if I asked him to repeat a number, it was futile), or he'd miss the stickers entirely. Seriously, this man single-handedly destroyed ANY remaining hope of me ever using United again. I thought maybe after the first tip (during loading), he'd lighten up a bit, but nope, I think this guy just hated his job. The loaders and unloaders more than earned their tips, but I almost feel like asking for a refund for the tips I gave to the driver.

5. The kicker to all of this is that nobody EVER followed up to see if everything actually went right and to offer any compensation for the problems. As soon as they had our money, they were gone. Good riddance.

We have moved several times and my husband's company uses this one. It was the worst moving experience of my life. The communication between them and us was horrible. The packers broke our things, didn't lable correctly, broke our tv. And we were told we couldn't get it fixed because my husband opened the crate it was in, himself. But they didn't send anyone to come uncrate it. So what were we supposed to do. I was told oh maybe you didn't have enough left in the budget. Well last time we moved twice as much including a car and still had funds left over. So they broke our tv and blamed us. If I'd have broken it myself I wouldn't have said they broke it, not everyone is dishonest. Even though a lot of our things got broken the worst part was the communication. If you can't stay on top of your job then find a new job! I was calling constantly to get things done myself. No one knew what was going on people were late, unprofessional, and the driver even said they didn't take apart our things correctly that's why they broke. Worst experience ever. And what's even worse is they don't care because they got paid. Meanwhile I'm stressing thinking about the next time we move and knowing my husband's company will most likely use them again.

Armstrong handled our local move excellently. Their estimator, Jack, was right on the money and gave us some great packing tips. Angela was our move manager and orchestrated our timing perfectly including a stop at our storage unit. The driver and both crews of movers were very professional, friendly and careful with our goods. They made the move as stress free as possible. Great job!!

Excellent experience. Very efficient and friendly staff

The fellows that moved us from Texas were excellent, professional and very courteous. The fellows that unloaded us had to do so with 32 inches of SNOW on the ground and they were able to do so without any problem. I would hire United again, again and again....

There response time for a quote is very poor. I have been Inquiring for a international move and spoke to the lady in concern ( I would not like to mention) it has been 14 days and I have still not receive any feedback regards to the quotation or there interest of my inquiry. At least a courtesy email to acknowledge the inquiry. I have been working in the moving industry for 12 years 6 different companies in 6 different companies. We have never let a customer treated not important. I'm sure the service for the moving explains.

Hope this help Improve the company efficiency and look in to all customers as important clients. Because at a time of moving every customer wants to be in a least stressful situation.

Carlos and BIlly with United van movers, were extremely professional, personable, and did a great job of packing my wife's and I belongings. I do know that your company mission statement is followed to the letter, with Carlos and Billy representing Armstrong, United,and TRC.
Carlos and Billy were fast and efficient. Great job and great experience. I give a 5 star to Carlos and Billy.

It's part of United Van Liners.. Thanks for Helping me to relocate from Irving to Richmond, VA

Carol and her team are AMAZING! Highly recommend anyone looking to make a move to give them a call. Worth every penny!

Have moved several times and have not had a better mover yet. I would highly recommend Armstrong Dallas for your next relocation. Great Job

I want to Thank Josue & Blanca Rosas for the quick and
helpful move they provided our family recently. They rate a 10 from us.
I always recommend Armstrong as the very BEST movers.

Never again. Will take my business to North Dallas Moving and Storage. Our movers (not all of them) had a total lack of respect and regard for our belongings. We have had previous relocations through North Dallas Moving and Storage (RECOMMEND) and had two trucks and they were PROFESSIONAL and great care of our belongings. I continued to ask if we needed two trucks. The lead mover reassured me that everything could fit on one truck. Here is a list of what to expect:

The garage was not packed. Items were simply crammed into boxes. Organized tool trays and drawers were dumped into boxes causing a HUGE mess that we had to clean up. A craftsman work bench was NOT unpacked and when moved caused a metal leg to bend. Tools were dismantled. Tools were thrown into boxes.

Living room - our $4000 couch was completely dismantled. Much more than how it arrived from the furniture store. Now one section wobbles. I also took time out to take decor off the walls and place them in the dining room. These items were thrown into a box..... UNWRAPPED.

Master bathroom - makeup trays SHOULD have been individually wrapped. Instead, trays were dumped into a box. The trays were stacked. This was a HUGE mess!

Master closet - Items thrown into boxes. Shoes stacked and stacked on top of mens suits.

Game room - Storage cube were REORGANIZED by the movers! All cubes were dumped into boxes and the storage cubes were broken down. Now I have to reorganize EVERYTHING!

Shelving - My son's ladder shelving was completely dismantled......WHY? Not sure but now I have pegs and dowels that were not put back and it is unsteady.

Toys - I found a toilet bowel brush in my child's toys! It was unwrapped.

Welsh Cupboard - The dowels were not replaced and it is unsteady.

House damage - Our wood flooring was gauged. The movers said it was already there. However, we moved from a brand new house that had a floor rug. It was not done by us. There was also wall damage. They did repair on site for me when I requested it.

They also finished earlier than what was quoted to me. Now I know why. I then had to find a hotel with two small children so we could have a bed to sleep in.

The only items that were packed professional was our kitchen. The mover who packed our kitchen did it exactly how it is supposed to be done.

We have been relocated before. This relocation has been quite disappointing. Why they decided to reorganize our belongings, dismantle everything and cram items into boxes is besides me.

My move from Texas to Florida was over a year ago. While basic transportation requirements were met, there were certain aspects of the overall service that fell short. The driver arrived in Florida on a weekend and insisted that delivery take place even though arrangements to the contrary had been made in keeping with the requirements of the condominium where the furniture was delivered. Once boxes were unloaded, I was advised the unpacking service I had contracted would not be available for several days. This was unacceptable and I completed the majority of the unpacking by myself even though I had paid for this service. Ultimately, a third party was sent to my new home to complete the remaining unpacking of boxes. On the positive side, all persons who handled my transaction were very accommodating and pleasant to deal with.

I recently moved my family 1000 mikes across the country and Armstrong made this move extremely smooth for my family. They were on top of everything from the jump and if Ibdodbhave a concern Ricki was right there to handle it all!! They are amazing!!

This experience was fantastic! Great communication, friendly staff and they moved quick for me as this was a pretty snap decision work relocation. I definitely suggest these guys and would absolutely use them again!

I recently had two moves with Armstrong. One part went into their storage facility and the remaining to an apartment. Both were executed very professionally by the crew leader Carlos and his crew. They were timely, professional and quick but safe. I will definitely use them again when I go to my final residence.

The entire experience was handled professionally and with a high level of responsiveness. The estimator was thorough in explaining the process and helpful in providing the most affordable options for our needs. The customer service manager assigned to our account stayed in touch with us throughout the move - from start to finish. She was very responsive to our questions/requests. The packers and unloaders did a nice job, there were no damaged goods and they were very flexible in meeting our needs. One of the best moving experiences in the last 25 years.

Crab alfredo to die for! Loaded with succulent crab meat! Hubs got salmon & shrimp- very good.

Are movers were great from start to finish! Very professional and friendly. This made are move so much easier. Arlie

I was attended by 3 gentleman this morning by the names of Hector, Manuel & Rodrigo. They were all very sweet & helpful. Once they were done efficiently moving & organizing the items into our storage unit, they assisted me with a task, which they didn't have to do. Mind you, they were already loaded back up into the moving truck & a simple foot on the gas would've had them out of here. They made my day and morning that much easier!
If they are an entire reflection of this business, I would DEFINITELY RECOMMEND them. Thanks again for everything! Ya'll have truly made my day!

A 650 mile move was made as easy as could be, Crews on both ends were great and fun to work with. If your planning a move you could not go wrong with Armstrong Reocation.