First, the good:

First, the good:
Nothing broke. I didn't have black tire tracks on carpets or anything, and the driver's helpers were good. The guy who helped the driver unload at delivery was really friendly and even took the time to pet and befriend our dog. I don't think people understand how much those little gestures can mean to pet owners who have pets who are already nervous from all the packing.

Now, I have used United before, but it wasn't through Armstrong, and I'm sad to say that Armstrong gives United a bad name because the OTHER company (based in Virginia) was fantastic, and was what made me use United again. Armstrong on the other hand....

Now, the bad:
1. They don't listen to you. The quoting process was like a tug-of-war. I would tell them one number and they'd send back a quote with another few hundred pounds added on. You only get a partial refund for overages, so it's to their benefit to keep quoting higher.

2. They don't listen to you. I told them three different times that I wanted to know what the final weight was, because I had taken the time to weigh EVERYTHING and I was certain we were under the quoted weight. Two different people said they'd tell the driver and get back to me. Nobody ever responded and when I asked the driver at delivery time, he said nobody had told him to get the exact weight, and he just said it was "approximately" what was quoted. I call BS. Nobody EVER followed up.

3. They don't listen to you. I told them we'd pack our mattresses and yet there was some kind of extra charge for boxing them. I asked about it, and they said the loaders would disassemble bed frames and box up the mattresses in cartons or something. Loading day comes and the driver says nobody told him about any mattress cartons. I called the office about it and they called the driver to tell him to go back to the warehouse and get the cartons. The driver seemed to think this was the end of the world and asked if I really needed them, so I said no and we'd just have them take the charges off. I called about it, but they never took the extra charges off.

4. Holy unfriendly driver, Batman! The guys who did most of the loading and unloading were great, but the driver must have fathered Oscar the grouch. I dreaded having to ask him any questions, because it felt like anything was an annoyance. This guy just didn't seem like he cared AT ALL. He smoked on his break and left several rooms of our new house smelling like cigarettes, he didn't re-assemble some things correctly (or at all), he would yell out numbers to tick off the delivery chart and then forget about them 5 seconds later (so if I asked him to repeat a number, it was futile), or he'd miss the stickers entirely. Seriously, this man single-handedly destroyed ANY remaining hope of me ever using United again. I thought maybe after the first tip (during loading), he'd lighten up a bit, but nope, I think this guy just hated his job. The loaders and unloaders more than earned their tips, but I almost feel like asking for a refund for the tips I gave to the driver.

5. The kicker to all of this is that nobody EVER followed up to see if everything actually went right and to offer any compensation for the problems. As soon as they had our money, they were gone. Good riddance.