Why was my review from your community's Google account deleted? You couldn't handle an honest review and are now trying to get insignificant reviews posted there to fix the horrible service of your maintenance team? Where was courtesy when my simple request to get in touch with your executives on LinkedIn was deleted? Why would an "honest", "courteous" company like yours need to delete a simple comment on a professional website? What form of customer service was being provided by forcing customers to have conversations with your exceptionally rude and disrespect lawyer?
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Get ready to be treated like a toddler! Pool is closed on days staff doesn't work which is Sundays and holidays because we can't be supervised, then hire someone to monitor the pool! Poor communication as things are allowed to open back up, residents are the ones who have to reach out but they are the first to send out an email on the things we CAN'T use or do. Also we have gone without general maintenance for the last 7 months, the maintenance guys are the best part about this place and are willing to leave whatever you need outside the door if you can fix it yourself! I understand that this is an unprecedented time but I expect much better for all the money I pay to live here. Very disappointed.
As a reply to your response Emily, the governor is actually allowing gyms to open in our state starting today at 5pm and yet while other communities have already sent out guidance to their re-openings, our staff here doesn't even bother to send out communication. As far as the pool goes, hire someone to monitor the pools especially when staff doesn't work on Sundays and holidays. You think this company would actually have the same sense of urgency to collect full rent on time during this time and make sure to open the amenities as they are allowed to reopen.
Horrible management doing dishonest business. New tenants beware of the manager and company trying to charge you for carpet removal and replacement. We got warned by the previous tenant but didn't pay any attention to his warnings, unfortunately we got burnt. I would definitely recommend reading the reviews of those who have left the complex. We were in need of a place with good location so we were desperate. But needless to say, we will be taking legal action against this company for unethical business transactions.
Update: This place keeps getting worse. I would give them zero stars if I could. They know their AC system doesn't work but they refuse to do anything to fix it. I once again for the 7th time this summer have no A/C and they are taking several days to fix it. Avoid this place!!!!
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I have been without air conditioning for over a week now. It's July. Every time I talk to them it's a different excuse as to why it's not getting fixed. Even when it was "working", I was getting power bills close to $200 a month for my small one-bedroom. I also asked them to make our package room more handicapped-accessible because my neighbor in a wheelchair had great difficulty opening the door and getting the packages off the shelves, but they of course did nothing.
On top of that, they do nothing about the crime, dirty hallways, and loud neighbors. This place is the worst apartment complex I have lived in and I cannot wait to leave.
As both a resident and employee of CWS, I feel this company truly has residents best interests at heart. Throughout this pandemic, they have been proactive and consistently communicated to keep residents informed. They have also done a lot to keep our spirits high like hosting dance lessons and at-home workouts, giving us a Domino s Pizza gift card, and creating a cookbook of recipes submitted by residents! Even residents that are struggling financially have been offered assistance from CWS to get through this tough time. Actions likes these make me proud to be an employee of CWS, and grateful to be a resident too!
Marquis midtown has been the WORST community I ve lived in by far. Your maintenance requests goes without being handled for weeks at a time. I had one incident where the electrical plug in charge of the living room lighting was sparking and when I called maintenance I was told just don t use that light . Living here is a waste of money and time. Dj the new community director sent me a $10 gift card to dominos after waking up to a homeless man on my porch. I was never contacted back by DJ when I informed him of the situation, instead a useless $10 gift card was sent. Avoid this place
I tried to call them to get employment verification for an employee I wanted to hire. They never answered the phone, returned calls, responded to faxes/emails.
The employee then had to provide me with tax information and other proof of employment (she worked here several years and was even promoted a few times).
Look at my history, I have never left a one-star review before; but the fact that they cannot answer a simple inquiry in 2 weeks and are willing to jeopardize someone s career to satisfy their own laziness tells you a lot about this company and supports all the negative reviews from the tenants.
Nobody answers the phone at the apartment or at corporate. They get back to you when they feel like getting back to you. They don t care about you at all. I m a previous resident and I m still trying to get in touch with them about some things. Horrible. Nice apartment, horrible management from top to bottom.
My entire adult life, I ve only ever worked for CWS Apartment Homes. Long time coworkers are some of my best friends. I ve always felt valued; my hard work and feedback mattered. It s always felt like the perfect fit in a dream job at an incredible company. It hasn t always been easy or fun, but luckily I ve always had a huge support system that s had my back.
In my 16 years, I ve had both the small accomplishments celebrated, as well as the big ones. But a surprise flower delivery on a Tuesday to celebrate the incredible month our teams had in July might take the cake
If you aren t celebrated, valued and supported in your current role, consider coming to work with me (and 800 other super stars)! I promise you won t regret it!
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