I have worked with customer lobby for years now. They have always provided excellent and reliable service that has produced a lot of clients that we would not have without their easy to fill out reviews. When I do have difficulties with the website, service representatives like Mariah Urueta help in a quick, professional,helpful and friendly manner. Thanks again for all the great value your company has provided my business!
Whitney was amazing! Friendly and bubbly! Willing to go the extra mile to help me with something urgent. I 100% recommend their services. Customer service is excellent, especially Whitney!
We have enjoyed the benefit of having Allegra Lundy as our Member Services Manager since we began with Customer Lobby.
Allegra is responsive and professional in her handling of our customer experience. She is creative and concisely moves me through the decision points with new campaigns. She takes the time to know our goals and provides the best solutions to get us there.
The quality of our campaigns are a market differentiator for us. A HUGE value add for us is the customer review work customer lobby does on our behalf. We appreciate the useful and actionable feedback we would otherwise miss out on.
Customer retention is where it is at. Customer Lobby excels in this space. I recommend them highly - to everyone but our competition! Customer Lobby is one of our market advantages!
I was a customer of account warehouse. They took all my information and logged into my account and as a result blizzard banned my account while they were logging in and out of my account. All my hard work for years was lost and account warehouse refused to pay my the quote I was owed and I still am unable to access my account. Now they re contesting my review even though I sent proof I was a legitimate customer. But because I was banned because of them and I was never paid by them for my account. I don t have a receipt for payment. Of course I don t have a receipt that they paid me. They refused after they had my account banned. I will be leaving a 1 star review across every review board for both account warehouse and the fraudulent company customerlobby. It makes sense now wow their website has so many 5 star reviews. Customerlobby allows them to contest any review and removes it even with PROVEN DOCUMENTATION that I have most definitely been a customer of account warehouse. DO NOT TRUST EITHER COMPANY!!
Well let me start with when I first did business with this company things were good and we received good customer service. However that has changed at this point. Where we used to email a customer contact list to them and they would take it from there to get the reviews which worked for years. Fast forward to today apparently know I have to grant them access 24/7 to my computer systems and software so they can export my company files customer information etc for them to us for what they please. As you can relate that is a huge privacy issue. It one thing to have access to name, phone# or emails. Its another to have address, credit card information and vehicle information. Most likely this information is being sold for there profit. So the go around for this is I manually enter my customer contact information 1 by 1 for them to us to get the reviews. So My monthly cost went up this year the customer service provided went down and I feel like I was brought in with good customer service only to get the bait and switch and now I have to do the work for them. To top it all off when you search for my company services in my area there review page is not on the front page of searches anymore.I guess I will just work to get more customer reviews on Google or Yelp going forward. Bye Felicia
Charlie at Customer Lobby made it easy for us to understand our marketing campaign. He went over everything in detail and explained to us how the mailing campaign works. He then explained how we can edit our campaign inside our Customer Lobby portal. We can't wait to see our results!
I am currently using several rating companies to get feed back from our customers about their experiences with our company... positive or negative. Customer Lobby, in my opinion has generated the most customer
reviews and surprisingly at a lower cost. I have stopped using one service and will stop the other at the end of the month.
I would suggest you contact my rep Allegra Lundy... who after a shaky beginning (my fault) has been great
at helping me and taking care of any issues I had.
Working with Kristen Short though Customer Lobby has been a fantastic experience!!! Our business has prospered, and we look forward to every call and interaction with Kristen.
Our digital marketing agency has partnered with Customer Lobby for many years, and it's been extremely beneficial to our growth, and our customers growth. They take good care of their clients, respond in a timely manner and follow up as needed. Most importantly, when we refer a small business customer of ours to use the CL reputation service, we know that if used properly, it is absolutely worth the cost/time. The CL service is a phenomenal add-on to help with reputation building and also SEO results. Highly recommended!
Customer Lobby started working for our business right away. The support we received from Allegra and the Customer Lobby team has been incredible and we got some awesome reviews within days!
customerlobby.com