CUPS - Calgary Urban Project Society Review

Not very helpful, lots of running around, and let people wait for hours

They need better training

I had issues with cups years ago just like other comments on here they haven't been helpful. I went to cups to seek mental help after losing my job right before Covid. I had a Drs appointment today. I tried to call cups to see if they are even open. It took me to a credit card payment automated voice machine... Didn't direct me to cups. I'm not spending money to go all the way down there risking myself to exposure to Covid just to find out they are closed. And i'm definitely not getting charged for an appointment they are unreliable to get a hold of to confirm or cancel. This place like most organizations boast more then actually help people. I do not recommend cups to anyone!

I have nothing but good things to say about CUPs. They have the best people, helping people who need help most with whatever it takes to become healthy and happy and productive again.

Corruption starts with the administration, directors, and goes all the way to the kitchen staff who steal from food bank. The entire place is a corruption place.

Cups is a great place to see doctor or to get help with accessing resources. They host amazing events and do a amazing service to the city !

Cups is a terrific organization they helped me and I am very thankful I wouldn't have electricity in my home as I had fallen behind because of bad roommates but everything is much better now because of the help I received from cups. Thank you, everyone there everyone was polite and understanding and compassionate to my situation God Bless you all

This place is a godsend to calgarians and everybody alike. They offer classes and all sorts of topics such as parenting co-parenting single parenting nurturing fathers nurturing parenting I'll parenting courses and they also have a daycare with a slew of resources for every individual and family and need. The ways and possibilities of help are also on every individual so I would recommend every one check it out, and if you have time or money donate.

The workers CUPS have been nothing but incredibly supportive and sooo resourceful. I have access to dozens of programs, workshops and groups that I would recommend this organization to anyone that struggles in any area of their lives.

I will forever be grateful to the men and women who helped make this happen

Amazing services medically i like my family dr Horton. Now for other programs they have for low income ppl not to sure about i have been tryjng to get information regarding their rent programs and i get no response but i do want to note most be good service as they have been helping my ex who works at AHS ( that makes over 3000 a month take home) They pay 800 of the rent and he only pay 450 through their subsidized program and he on purpose falls into arrears not paying rent to have them step up and paying his complete arrears which have been over 3000 at times his work TY is amazing helping him like this. but i whom is struggling to paying rent and im on medical leave from work with very low income cant even get someone from their housing program to contact me back its been 2wks since i sent an email maybe when I am evicted amd homeless again they will call or respond email as I have asked in my 2 emails.

Have a parenting class here.530pm January 9th 2020
No one is here..thanks for nothing..oh and its -22 outside.

Great place, they go above and beyond to help their clients

Not very helpful, lots of running around, and let people wait for hours.

this is an Organization that tends to back up renters to cheat landlords and hurt business owners

I have no idea why anyone who knows CUPS would say anything negative. I've found them to be an awesome organization. A heartfelt thank you to all the staff there.

When I needed help they were there for me in every aspect with no judgement. Words can't describe how much I love that place and everybody that works there. I would give them a million stars if I could.

This places Has Been big help when ever i needed it
with my knee problem and mental health.

I love this place because they help with my everyday needs weather it be the womens clinic, the family Development center, getting my taxes done or helping with replacing my identification. The staff here are caring and it's a wonderful place to feel welcomed as a new person in this city

It is true that you can't help all the people all the time but they certainly help as many people as they can. I have had nothing but POSITIVE experience's with them.

Horrible, I had tried to get help with my electricity bill for two months. November to December I tried calling them, left a dozen voicemails. hurts that no one ever called me back.

Even got red cross to give them a call to no avail. Unless you are some sensational, potentially amazing media story they will be reluctant to help. Priority goes to single moms and people with drug addictions. 211 told me that they are my only option for getting any help so now no power or heat.

Left out in the cold this winter.

I had a horrible experience here.
I called the women s centre to access mental health resources and get on a new anti depressant. I am also pregnant, so I was going to get them to follow my mental health while my midwife took care of her end of things. They forwarded me to the clinic phone line where I spoke to a nice nurse who put me on Zoloft. I was supposed to follow up and sign my confidentiality papers in person, so I made an appt.
I was also told by the nurse to make sure I get paper work from my midwife allowing us to share pregnancy care. So I did that the day before.
The day of the appt, I went to the wrong location because no one told me it wasn t actually at the women s centre. I thought I was late, and got to the proper clinic to find out I was early (they booked the wrong time, but that was good for me since I was late)
The doctor I met was Dr Thornton.
She came into the room and seemed very intense. I answered all of her questions, and she asked me if I was cancelling with the midwives and I said no, I needed extra support with my mental health so I was going to get them to follow me as opposed to my regular dr at the alex, because I heard cups has tons of great support for women, prenatal, and pregnancy.
Dr Thornton seemed frustrated that I wasn t switching to them, and I kindly explained that the nurse told me to go see my midwife the day before I see them and get permission to share care.
Dr Thornton said that s not how they do things, and she kept interrupting me when I tried to explain myself. My anxiety was going up and I was starting to tear up because I didn t understand why she was being so intense. I expected a totally different experience.
So she goes on to tell me that she can not do a single thing for me if I already have a midwife. I got scared because I needed more of the anti depressants because it s dangerous to just stop. She basically told me too bad, and it isn t her problem. I was totally blown away! I can t believe a clinic can prescribe somethin over the phone, and then deny you refills or to further care on it or even to wean me off since they won t be following me anymore.
She told me the midwife has to be doing my medication (my midwife was furious, she is not allowed to do stuff like that, no midwife is)
I told Dr Thornton can I Atleast please get something for my heart burn because the day before I had an attack that caused me to almost miss work. She said no. I was shocked and asked her why? I can walk into any walk in clinic and get those, why can t I Atleast get that. She was really rude to me again, told me in her own words that s just to bad for me. And that was it. No further support. No access to anything to help me in the moment.
She did a Pap test (which I don t know why she could do that?) and then sent me on my way.
I left and bawled my eyes out like a crazy person in my car. Devastated. Scared.
I called the alex and they managed to squeeze me in for an emergency appointment. I was so lucky and I love that place so much.
I would never reccomend Cups
My best friend is a nurse and she is helping me report them on this.

A place that meets many of your needs especially if you are new to Calgary Alberta.