Alyssa Rae

Review of CUPS - Calgary Urban Project S...

I had a horrible experience here.

I had a horrible experience here.
I called the women s centre to access mental health resources and get on a new anti depressant. I am also pregnant, so I was going to get them to follow my mental health while my midwife took care of her end of things. They forwarded me to the clinic phone line where I spoke to a nice nurse who put me on Zoloft. I was supposed to follow up and sign my confidentiality papers in person, so I made an appt.
I was also told by the nurse to make sure I get paper work from my midwife allowing us to share pregnancy care. So I did that the day before.
The day of the appt, I went to the wrong location because no one told me it wasn t actually at the women s centre. I thought I was late, and got to the proper clinic to find out I was early (they booked the wrong time, but that was good for me since I was late)
The doctor I met was Dr Thornton.
She came into the room and seemed very intense. I answered all of her questions, and she asked me if I was cancelling with the midwives and I said no, I needed extra support with my mental health so I was going to get them to follow me as opposed to my regular dr at the alex, because I heard cups has tons of great support for women, prenatal, and pregnancy.
Dr Thornton seemed frustrated that I wasn t switching to them, and I kindly explained that the nurse told me to go see my midwife the day before I see them and get permission to share care.
Dr Thornton said that s not how they do things, and she kept interrupting me when I tried to explain myself. My anxiety was going up and I was starting to tear up because I didn t understand why she was being so intense. I expected a totally different experience.
So she goes on to tell me that she can not do a single thing for me if I already have a midwife. I got scared because I needed more of the anti depressants because it s dangerous to just stop. She basically told me too bad, and it isn t her problem. I was totally blown away! I can t believe a clinic can prescribe somethin over the phone, and then deny you refills or to further care on it or even to wean me off since they won t be following me anymore.
She told me the midwife has to be doing my medication (my midwife was furious, she is not allowed to do stuff like that, no midwife is)
I told Dr Thornton can I Atleast please get something for my heart burn because the day before I had an attack that caused me to almost miss work. She said no. I was shocked and asked her why? I can walk into any walk in clinic and get those, why can t I Atleast get that. She was really rude to me again, told me in her own words that s just to bad for me. And that was it. No further support. No access to anything to help me in the moment.
She did a Pap test (which I don t know why she could do that?) and then sent me on my way.
I left and bawled my eyes out like a crazy person in my car. Devastated. Scared.
I called the alex and they managed to squeeze me in for an emergency appointment. I was so lucky and I love that place so much.
I would never reccomend Cups
My best friend is a nurse and she is helping me report them on this.