This is a COMPLETE disappointment for a crowne plaza. Mold & mildew. Allergies aggravated by the mold & managerial staff said better luck next time in so many words. 15th floor has mold in hallways. They didn t care to place us in better rooms. Don t waste your money & it s now evident why the rooms are $73
I hate this place. I got a bed bug bite and they don't even care.
Such a horrible service and manner, unprofessional workers who would charge me $50 for no reason and when I complain, they give the money back... what is that????!!!
Such a horrible people and service... Do Not Go There!!!!
I WOULD NOT STAY HERE IF I WERE YOU. I HAD A BED BUG ON MY BED. WHEN IT CAME TIME FOR ME TO SHOWER I HAD ZERO HOT WATER. HAD TO CHANGE ROOMS. SOME OF THE OTHER VOLLEYBALL PARENTS HAD DIRTY SHEET ON THEIR BED AND TOOK OVER AN HOUR AND A HALF TO GET THEM CHANGED. MOLD ON THE WALLS. 2 OUT OF THE 4 ELEVATORS WORK. THERE IS A LINE FOR THE ELEVATOR. SHOWER CURTAIN WAS TOO SHORT SO WATER GOT ON THE FLOOR.
We come here when we stay in Dallas from out of state and it's always a wonderful experience!
They were undergoing a renovation when I was there, so it was a little threadbare. There aren't many places within walking distance nearby and the restaurant was set up in one of the meeting rooms, but the food was decent. The desk was also on the second floor, but the staff was super helpful and polite. Special shout-out to Kelly for being very helpful and friendly when there was some issues finding my reservation. I'd like to try them again after the work is done.
The hotel and the hotel staff were very nice and professional.
Saw them bringing in new mattresses but the lobby area still had an unpleasant odor
Stayed there last night 1/14 /18... Stayed on the 10th floor... Whole floor was hot and smelt Of mildew ... Room smelt worse. Turned on AC smelt musty and like mildew ... Hole in the ceiling in the bathroom above the shower with mold and mildew in the files. Beds seemed descent but the room and whole floor felt icky from the moisture and musty smell. To top it off about 1230 in the morning I was sitting in bed and caught a bed bug running across the bed side table... Not the bed but bed side table. Uncertain I called my friend to look and sure enough it came out from the cracks of the night stand which smelt like death or rotting flesh when we opened the drawer. The wallpaper is coming off the wall and appears to have some mold behind it. The headboard on one bed was shaky and barely bolted in the wall I noticed when searching the mattress for bedbugs. Never found proof in the bed or pillows but the bed skirt was filthy from stains and crusted matter. When front desk was notified of bed bugs we were immediately moved to the 19th floor which was better but still had moldy tiles but no stinking bedside table or exposed moldy ceiling in the bathroom. So a lot better. It was a bit annoying the front desk clerk kept swearing it wasn't a bed bug but Google images, orkin, and terminex images has proven it was and with two witnesses I'm gonna say it was. He wasn't mean but I assure you it a was a bed bug and it was not surprising seeing the stains on the bed skirt, stains on curtains, nasty smell, and moldy wallpaper and moldy mildew shower ceiling. Out of all the rooms why put the guest in that room when you have much cleaner ones?!? Staff was kind though and smiled which is a blessing. I hope the caliber of the hotel is able to increase and meet the staff standards in place.
