Crown Plaza Melbourne Ocean Resort and Spa Review

This is the worst hotel I have stayed at in Australia. It's horrible dirty corridors are old and falling apart, the whole system of getting into multiple lifts to get to your room is bizzare and they don't deliver alcohol to your room? Yuk

A Duty Manager from Crowne Plaza once tried to sneak up behind me one night with his head/face covered outside my workplace.
He is a part of a group of stalkers from the Intercontinental Hotel in Melbourne where we used to work together, before I was suspiciously suspended without being told, sent to a 'doctor', then put into a homeless shelter.
After several months I found a new job, but the same group was still stalking me and they tried to burn down an apartment building I was working in, which forced me to leave my job and Australia.

Even though I left Australia 2 years ago, the gangstalking has continued and has been going on for over 5 years.

I will remove this post when the situation has been rectified.

Great location and view of Southbank. At night time the city lit up passing through our window and reflecting the Yarra River.

Nice looking hotel. Not really clean. No in room free WiFi. Free movies which was nice. Good restaurant on site but the concierge sent us on a wild goose chase looking for a good seafood restaurant. Wonderful buffet breakfast.

Nice enough for a short stay in the city. Very polite and respectful staff.

Good hotel in a great location. It sits on the edge of the free tram zone, so you can get most anywhere in the city easily!

Front desk service is average at best. The rooms are feeling tired. Parking is about $ 45 per night valet. Suggest parking around the corner for about half of that nightly rate. Elevators are fast. Bar service is excellent and friendly. Use to be such a great hotel but has deteriorated a little over the past couple of years.

Good enough for the money with a great location. It's a bit tired and in need of a refurbishment...But it is clean and tidy and well appointed.

Great staff in breakfast area and wonderful brekky!

Lovely and efficient staff. Great position, free tram out the front, walking distance to DFO and Spencer st Outlet.

Excellent rooms, facilities and hospitality. Disappointed that wifi was extra charge for hotel guests.

Best motel and value for money, rooms were beautiful, gorgeous view, quiet rooms and ideal location. Will be our Motel of choice when next in Melbourne!!

Very good hotel, will stay there again, next time in Melbourne.

Very nice, modern room, great reception Service from staff and situated in a very good location. Highly recommended

I like staying here for business. They just seem to try harder. Much nicer than Holiday Inn. Good view of the river.

Fast and efficient check in, rooms are a little tired and could do wiyh an upgrade especially the bathroom, need to improve check out on weekends as it was very inefficient and slow with many guests checking out st the same time and no express check out available. Excellent location, close to Crown Melbourne, public transport and other areas of interest

There are a lot of things to like about this hotel: great location, clean rooms, friendly staff, good food, fitness centre and pool. It falls short of 5 stars for me because it could really do with a refurbishment. The carpets in public areas are old, faded and worn. Rooms, and especially the bathroom, look like they were haven't been updated in a long time. My bathroom has an over-bath shower (with a curtain). It's also a little noisy between rooms and the corridor, and my room faces the train line so I can hear the rumble as the trains go by.

Hotel looks very dated and not well maintained. Concerning that there is no access card required to get from the lobby to the guest floors.

Frequent patron, rooms always nice and stay friendly and professional

Good rooms and views. The customer service was the best we've ever experienced. Recommended.

Much easier to get to now with construction finished

Lovely Hotel and staff. Could definitely use a renovation! A little outdated!

Comfortable. But the noise for the aircon kept me a week. Walls a bit thin.

It was very nice and the views were great. Its I'm a great location too. They had a continental breakfast but it wasn't free and the full buffet option was a bit pricey. But other than that those are my only complaints. If you need an American style power outlet there is a universal one in the bathroom. Also there are usb ports on the back of the alarm clock so you can change your phone without an adapter

Good location near casino and convention centres. Their gym is small and decor dated but staff are professional and pleasant. Nice location for a walk or jog around southbank

Went for My Birthday celebration. Was advised Amenities were in place upon arrival due to it being my birthday. When entering the room nothing was to be seen, Called reception and was advised they didn't provide the amenities due to not knowing my name. Either way wasn't too fussed about that. Later in the night after a night out, had a shower and discovered after a few minutes that the drain was blocked and water had gotten all over our clothes outside the shower that were on the floor over a meter away. Not exactly what you want at 12:30 but was moved to an "Upgraded" room due to this and provided a later checkout. The bathroom on the upgraded room was less than half the size of the previous room so the entire room definitely did not feel like an upgrade at all. When having a shower again in the morning we had a similar shower issue where it must have been missing a seal at the bottom of the shower as once we stepped out the bath mat was entirely soaked along with most of the floor (Bathroom was less than a meter wide in this room). When advising staff/manager upon checkout I was greeted with the response of that's a shame with very little concern for the trail of events that put a real dampener on what was otherwise a great celebration. Only real positives were the rooms were presented well and the buffet breakfast was great. Would have appreciated some actual concern from staff for putting a big dent in a special occasion for myself and my partner.

Centrally located for shopping, late nights and dining. Close to the Casino, DFO and walking distance from major sports stadiums. Friendly and helpful staffs

Under construction, new rooms are comfortable and stylish. Small gym. Close to the water. Walkable to all locations in Melbourne city centre.

Good location across the river from the Crown casino complex. Rooms are a little oddly shaped but otherwise clean and comfortable. Free WiFi available and a good gym and small outside pool.

Stayed with Crown Plaza Melbourne on an invitation from a Corporate Supplier for a business function on the 28th Feb 2020.
On arrival I handed my keys too the Valet (A Crown Plaza Employee) who proceeded to crashed my car into a newly erected Steel Bollard at the front door of the Hotel (2nd for the week apparently).
Everyone from the Concierge, the Duty Manager and even their General Manager were very apologetic st the time and so sorry this has happened and assured me that my car would be repaired in no time with no inconvenience too myself i.e. hire car etc and my car would be returned to me like it was when I handed the keys over.
After all it was "an accident" !!!.

What in not "an accident" is I had to contact them over a week later to say I haven't heard from them or their insurance and that's when the problems started.
Their insurance "IHG Claims" have been no help to me at all and so far all they have only given me the run around.
It has been over 8 weeks since the incident and I have had to provide them with the Photos, proof of ownership, getting a send quotes etc and still today "I am still driving around in a damaged car". 8 Plus Weeks Later.

Whenever I contact Crown Plaza all I get now is, we are very sorry but it is now out of their hands and control and I now need to deal with their insurer.
As I was dealing with Upper Management including their General Manager at the time I felt that they ware all sincerer about the incident and were all over it as I was a guest of their's, but it now appears that once I had checked out and was no longer a guest they just whipped their hands of the problem and pushed me off to their insurance.
I have only just received a reduced offer (approx 20% less) to repair my car so I am now working with my repairer to see if they can preform satisfactory repairs for the reduced offer or if I will need to cover some of the difference in cost out of my own pocket.

The price I payed for being a Guest of Crown Plaza and Trusting Crown Plaza Management and Staff.

Paul

Amit the chef and the staff at buffe breakfast does a great job

S lovely view and comfortable and clean! .. there's some construction going around/ in it during the day but it's quite quiet in the evening.

Beautiful place with amazing food and cars to look at

Good hotel. Not too great though. New rooms are better.

Was good except the fact they have no fox cricket channel

Crown Plaza Melbourne hotel is located at the strategic location of being close to Melbourne Convention and Exhibition Centre and the CBD. I visited the hotel to meet a friend who was staying there. I found the staff at the bar quite friendly and professional.

From the moment we arrived we knew we had made a great choice. We were kindly upgraded to a room with a river view, just beautiful. All the staff were lovely despite being incredibly busy (grand final weekend). Nothing was too much trouble and all done with a genuine smile and warmth. Fantastic location close to Crown Casino & all the resturants. Breakfast at the hotel was just gorgeous with an onsite chef there to do your omlette or poached eggs just the way you like. We cannot wait to go back.

This is quite simply the nicest hotel I've ever stayed in. It's all about the people. There's renovations right now and the noise at breakfast is distracting but even with that, the staff are determined that everyone enjoys their stay. Thank you

There was goid service, which was good cuz the place was pretty big. The toilets are great as well, very clean and well designed.

Very conveniently located near southbank and CBD. Room are very nice and classy. Service is world class.

Great place to stay handy to everything in the city area DFO, casino all within walking distance. Great breakfast downstairs best place we have stayed in a long time.The Crowne Plaza is on our list of top 5 to stay.

Great place to stay, close to Shopping, Casino. Staff were extra helpful. Met every request, even for almond, promptly. Breakfast was great. Room was clean, cool and curtains were dark. Great sleep. Loved it.

Great location and easy access to the CBD with trams and Southern Cross a short walk away.

Good location, decent , but not fantastic.....maybe I expect too much of the name Crowne

Great hotel in a great location, happy hour was awesome

Very accommodating and professional staff, from welcome through to catering and event staff. A great experience.

Nice hotel, stuggled to get taxi's in the mornings. Lot's of Limousines only hunting big fares.

There was a lot of construction and therefore noise.

Not a good experience. The best part of the stay was breakfast.

Newly renovated rooms that were comfortable and stylish. Highly recommend.

Well located, walking distance to Melbourne Exhibition and Convention Centre. Main entrance is on a ramp and can be tricky to find for taxis. About 25-35 minute drive from the airport.

The newly renovated rooms are clean, comfortable, but a little small. The door opens almost on to the bed. Nice flat screen TV.

Breakfast was $29 if paid in advance. Good variety buffet and nice coffees.

Friendly staff. Can arrange transport by car to airport for a flat rate of $65.

Enjoyable experience, best buffet breakfast compared to other similar hotels, renovated and modern rooms.

The hotel has been going through staged renovations for well over a year. It s handy, the staff are good, but there are plenty of finished hotels about to choose from.

Crown Plaza is very close to Melbourne convention centre. The views from the apartments are stunning. I found the staff friendly and helpful. I was not impressed with the in-room service food though.

The location is good, but NOT happy with customer service.the service for room was for 1 ppl but I asked 2 ppl. After checking my account noticed they charged me $1 which I think for the little toothpaste I asked for. How funny is that. You pay $200 then you get $1 charge so funny

Clean, tidy room but that's it. Buffet breakfast is okay but wouldn't recommend room service or dinner in the restaurant, as food here pretty averages. Also my credit card got charged twice and than I had to call to get my money back....

Recently refurbished rooms were modern, spacious and comfortable. Staff were friendly and professional. Food was great too.

Waste of money. Paid $255 for tiny room overlooking reception area and other rooms.
Stayed overnight in Melbourne after a show to relax away from children and get some rest.
Asked for room with bath. Bath was tiny. No water pressure in shower.
Spent the whole night awake listening to the lift bell "pinging" all night.
When complained was told nothing could be done about noise.
Left hotel at 0530hrs to go home to get some rest!!!
Would never recommend this hotel.

Have stayed here on several occasions. The building is getting a little old but the staff and their service is some of the best that I have come across. Very central and great views if you are on the river side.