Cory Simmons

Review of Crown Plaza Melbourne Ocean Re...

Went for My Birthday celebration. Was advised Amen...

Went for My Birthday celebration. Was advised Amenities were in place upon arrival due to it being my birthday. When entering the room nothing was to be seen, Called reception and was advised they didn't provide the amenities due to not knowing my name. Either way wasn't too fussed about that. Later in the night after a night out, had a shower and discovered after a few minutes that the drain was blocked and water had gotten all over our clothes outside the shower that were on the floor over a meter away. Not exactly what you want at 12:30 but was moved to an "Upgraded" room due to this and provided a later checkout. The bathroom on the upgraded room was less than half the size of the previous room so the entire room definitely did not feel like an upgrade at all. When having a shower again in the morning we had a similar shower issue where it must have been missing a seal at the bottom of the shower as once we stepped out the bath mat was entirely soaked along with most of the floor (Bathroom was less than a meter wide in this room). When advising staff/manager upon checkout I was greeted with the response of that's a shame with very little concern for the trail of events that put a real dampener on what was otherwise a great celebration. Only real positives were the rooms were presented well and the buffet breakfast was great. Would have appreciated some actual concern from staff for putting a big dent in a special occasion for myself and my partner.