It's always a pleasure of doing business (Service Dept) with this dealership. Alex was my service advisor. Excellence customer service. Very kind and knowledgeable of my vehicle. Fast service from start to finish. I would give a 10 star if I could!
Helen my service advisor is very professional, knowledgeable and friendly. I have been visiting the Crown Lexus since the last 10 years and this is the best dealership. Very nice clean and professionally managed facility. Thanks again Helen and her team for taking care of my maintenance issues in my car.
Christian Santos is amazing. He was able to take care of an issue I had and turned a negative into a positive. That s what great customer service is all about. He is very friendly, helpful, and keeps you updated with any information while your vehicle is getting serviced. Thank you for your help Christian!
Tiffany is by far Superior! She made sure everything was quick, easy, and ready for us. She is delightful and charming! The whole entire experience and interactions were pleasant and not stressful at all!! Would absolutely absolutely recommend! Plus you get a beautiful red bow on your vehicle!!
The process was quicker than I can ever remember. Everyone was courteous and helpful but I have to give special recognition to my salesperson, Oscar Parnass. I went in knowing what I wanted, I spoke with Oscar by phone first. When I got there, he was prompt and available and most importantly he didn t try to talk me into something else and I didn t get the normal fake friendly vibe from him. He seemed genuine and if he was faking it, fine but he s a good actor if he was. I can t talk about service yet but if it s anything like the sales experience, Crown Lexus is ok by me.
we are happy with the great service at crown lexus.
The car lot will look great after the big remodel going on now.
see you again in a few months
Had one of the lowest no haggle price (Sonic) on a used car I bought recently. No pressure sales and the internet manager was so nice and helpful. They have plenty of snacks and refreshment for your wait.
The process was about 1hr test drive, then 30min to discuss the car, then another 30 min to fill out paperwork. Waiting for finance took another hour to hour and a half. We we're offered a 3 years extended warranty on the used car which we declined. Finally we got the keys and talked about final things for the last half hour. It took roughly 4 hours to purchase. It might have taken a half hour less if the internet manager wasn't helping out another customer (no fault of her own).
I would have given 5 stars but because it took 4 hrs I knocked off a star.
Our service rider was Faustino Ruiz was courteous and understanding. He was able to get our car in for service we were in and out a had the car washed in a short time. I appreciate the customer care and all done in a timely manner.
I brought my car in for maintenance and I was helped by Alex S. He was professional, friendly, and personable. He explained to me in details what my car needed and genuinely seemed concerned for my safety. He didn t try to see me on things I didn t need, which I appreciate the most. He was great at communicating and made it an enjoyable experience overall. Thank you Crown Lexus and THANK YOU Alex!!!!
One positive thing from COVID is how the car market does test drives now. Be back in 15 minutes , is what my salesman says to me, as I go test drive the 2021 Lexus RC F. Overall the dealership was easy to work with. Customer service was what I expected, pleasant. I would recommend Crown Lexus, as they actually called me back and worked with me, unlike many other dealerships. I appreciate that.
crownlexus.com
