4 years ago
Problem with follow up and following through on ac...
Problem with follow up and following through on action plan. At $650 an hour I expected better service then this.
I contacted Crowe Soberman after finding an informative article about the new change of use rules for principal residence. As my scenario is a little complicated I wanted this handled by a professional. I was offered an appointment within a week and met with one of CS accountants to review the details and come up with an action plan. The accountant seemed knowledgeable and personable. They were going to start working on it the next business day. I was to expect an email with encryption instructions for documents and an amount for the retainer.
Unfortunately the email never came and I didn't hear anything from them. I sent a follow up email at the end of the week. No reply. Two weeks went by. I called them directly and was quickly told that they would get back to me in 3 business days and that they hadn't forgotten about me. Fine. It's now been an additional two and a half weeks and still haven't heard anything so at this point I will be seeking another accountant at another firm. Extremely disappointed.