Rob Newman was a great salesman. He was attentive and helped me in everyway that he could. I searched nation wide for the best deal I could find and ended up finding it in my backyard. This would have been five stars but the dealership is not able to do some basic maintenance on my GMC 3500 without out sourcing. Everything else was top notch.
First truck I bought here had scratches on it, salesman said they would buff them out at later date I agreed. Took it back they buffed it all right left swirls all over it and would not fix it. So bought another truck here sales was great to deal with, so check engine light comes on I take to to services department and was there 5 hours, should tell you if you have a light on to drop it off or give you a ride to use just saying 5 hours is a long time to sit in waiting area. Not disgusted with this service but needs improved!!
The service is excellent. Virginia took care of me. She was knowledgeable and professional. The complete staff is one to be proud of. Thankful
Bought a 2013 Chevrolet Equinox NEW. I was told before we bought it that it was AWD. Got it home and it wasn't. Called the dealership and was told sorry about your luck! Now we have been stuck with a vehicle that cant even make it up our driveway for two years !
Very friendly. Not pushy, helpful. Laid back and down to earth. Kind and courteous. Seemed to respect our personal time.
Bought a 2018 Chevy Silverado 2500HD Saturday I was given a great trade allowance and employee discount Katrina Kincaid is a awesome salesperson and she helped me get what I was looking for
We were happy with the service. They were very nice.
They had my car in the service dept over the course of 2 months due to electrical problems. Instead of just telling me they had no clue what was causing the problem they kept guessing at what it could be. Replaced all kinds of wires and sensors costing me $2000+ and the problem STILL occurs.. also called corporate and they were no help either.. So 2 months and $2000+ later I m DONE dealing with them and won t recommend them to anyone..
Good Sales team and the Service Staff is fantastic to work with.
Everything was good except my drivers side mat was muddy. I thought they were supposed to use floor paper? I know they have in the past. Thanks
Horrible experience nobody came to talk to me about the car I was looking at. Do not go shop for cars there. 0-10 review. I ll buy a vehicle elsewhere.
I purchased my first brand new car on 12/4/2019! Tharen Price was absolutely awesome!! He made everything easy and the whole process comfortable. He made sure I was not overwhelmed with any of the details, he explained everything thoroughly! He taught me how to use everything in my new car! I would recommend this dealership and Tharen any day of the week!!!
While traveling between SC and PA we found ourselves in need of a car repair before finishing our journey. Local hotel desk clerk recommended Crossroads and they agreed to fit us in on a Saturday! Kind and caring people, got the work done by the end of the day and saved us a few $$ vs. the estimate. I would certainly use them if I lived in the area. It's nice to know where I can find help when traveling back and forth.
I have had my car 5 months and it's now broke down for the second time...a leak in the radiator that was supposed to be fixed the last time I payed $300 and waited 3 days..terrible service
We brought our car in for maintenance and to get our tire fixed. The tire has been slowly leaking air, requiring us to fill it on an almost daily basis. They stated there was no issue with the tire during the visit, but then it expectedly went flat again within the next day. The vehicle was brought in and suddenly was told there was two nails in the tire and had failed sensors. The bill came to over $800 after the sensors because they could not fix the tire and we opted to buy a whole new set. The tires were around 460 for the set. Could they not tell that there was an issue with the sensors during the initial visit? How could two nails not be spotted? It was careless and a mistake that possibly cost us hundreds.
Sales associate seemed new and didn t know the answers to simple questions and had to keep asking the manger. I also can t support a dealership open on Sundays.
I broke down or on my way to North Carolina they were kind and courteous even though they had appointment they work me in and got me out in a reasonable time and I think him very much for the hospitality the overall service in the kindness
Very friendly, helpful, and caring company!! Definitely recommended!!
Morgan was the best. She was not pushy and let us make our own decision. Everyone did everything to ge us where we felt comfortable. I would highly recommend Crossroads Chevrolet
Thanks for the fast service.. and the lady had the best smile.
We got our 2012 Cruze there. They are so helpful and friendly! They have always answered any questions I have when I call. Our entire family has purchased cars here and the service has always been perfect. Will be returning soon, we need a bigger vehicle after having twins.
They are wonderful people they worked with us till we was happy. Thank you Matt Stomp & and the team of Crossroads Chevrolet!!!
I got a coupon in the mail for $25 dollars off ANY service available in their service department. I had an oil change and a state inspection done. When I went to pay and use the coupon, I found out that a full-priced oil change qualifies as a "service special", and the coupon would not cover it. I'm not sure what is so "special" about a full-priced oil change that came out to nearly $55 or how exactly that counts as "a special", but apparently no one should get too excited about any coupons you get in the mail from Crossroads Chevrolet. My experience with them had sort of a "bait-and-switch" feel to it where they lured me in with a deceptive coupon and charged me a lot more than I was expecting. I will be taking my business elsewhere.
Poor communication.. won't admit when they make error or mess up lie to your face .. staff for most part very friendly
My husband and I have had the most horrible experience ever with the service staff and management! Nothing we paid for to fix our truck was completed and they never put our truck back together! We had to reassemble our dash before we could even leave the lot. They misdiagnosed the issue and sold us unneeded parts. Managers are never available to make a complaint and corporate has not returned our call from friday! I highly recommend going to another dealership to save you our experience!! STAY AWAY!!!!
Richard and Matt were execlent to work with, I drove from Virginia to purchase a truck from them. They have been great after the sale even bringing paperwork to my husband and I to sign. I would highly recommond to check them out!
It is never any fun to break down, especially if you are 2000 miles from home. Crossroads took me in and got busy on my truck. They did an out standing job. Special thanks to Kenneth the service manager, the mechanic, and the young man that shuttled me and my dog to and from the hotel. Can't give these folks enough praise and Thank You. Everyone at the dealership was great and turned my bad day into a sunny experience. Called me this morning to check and make sure everything was okay. THANK YOU CROSSROADS CHEVROLET.
I have bought a total of 5 new cars from crossroads Chevy, and I absolutely love the sales team there. I have also gotten 4 of my friends to buy from them as well and they treated them the same as me. Charles Cuthbertson is a good man he did all my deals. Ask for Charlie. The only problem I do have with the dealership is the service department. They need better more qualified people working in service. But pleas if your looking for a new Chevrolet please go ask for Charlie. He will take care of you.
Rob was great! He worked hard to get me the truck I wanted for the price I gave.
Fastest oil change and tire rotation I've ever had, but any larger repairs or troubleshooting can take awhile appointments are recommended.
This is by far the best place to buy a vehicle from. My husband an I have bought from several others in the surrounding area and none by FARE is as good as Crossroads!
Crossroads Chevrolet is top notch and I'd recommend anyone to them.
Justin was great to work with!! Everyone was nice and friendly. I would highly recommend this dealership. I absolutely love my new truck!!
Hassle free love you get what you are promised from Crossroads Chevrolet very happy with the services
Super friendly, helpful staff. We came in late, and never heard one complaint from anyone that had to stay late to get the deal done. We ended up with a great truck that we love and got a great deal on it! Thanks Tim, Brad, and Trina!!!
Had appointment set for 1230 pm on a Saturday. When I arrived they told me they had lunch even though they were the ones who set the appointment. Then I was there until right about 3 pm for an oil change and a tire rotation. Stepped outside because I was stressed and saw people singing along with friends in low places on their radio and noone was working on my truck. I will never go back for services or ever buy another vehicle there ever again.
First impression was man this is a nice looking place. I really liked the way everything was set up. Super friendly staff. I went up there to look not to buy, but Lisa got me where I needed to be as far as figures. I got my deal on the hill at Crossroads Chevrolet.
Everyone went out of their way to make the deal work.
Enjoyable experience.
Absolutely a 10. The process was smooth and quicker than any other purchase I have done. My salesperson answered all my questions and helped me choose the best car for me.
They did trunk or treat the gentleman was very friendly
I have taken my Camaro which was purchased at another dealership to Crossroads Chevrolet a couple times now with excellent service each time. Because of this any future purchases will be with Crossroads Chevrolet.
Crossroads got me in very fast and took extra time making sure the problem I was Having was resolved right first time. Very professional. And the Saturday hours were nice for working people. Great team
Great service & very courteous will be for future business!
Quick and efficient. They used OnStar to let me know when I needed an oil change with no effort on my part. The best part is that it works even if you don't pay for OnStar.
Crooked dealership!!! They sold us a used Ford Fiesta, had transmission problems after two weeks and had to be reprogrammed, also we kept complaining to them about it knocking and shimmying, they said your car is fine and pretty much brushed us off!! We just recieved a recall letter about what we were complaining about, our car slips gears and had to have its defective clutch replaced! Thanks Crossroads Chevy for putting our lives in danger! Now waiting for the parts to come in from Ford, considering lawsuit for Crossroads negligence.
great dealership. worked me in and fixed my problem. enjoyed going there.
Great service, warm welcome , and coffee provided in the morning! The service staff are great!
They where very helpful!! And very nice everyone of them
We were traveling through the area. I ve never been here before. Dealership was very responsive. They were able to work us in and find out the source of the problem. Our interchange with the service manager representative and the whole dealership was all positive. I would definitely recommend them to anybody passing through the area
The service advisor Melissa was great. She understood our situation and responded promptly. The mechanic who worked on the car was equally responsive.
I was very pleased with our salesperson, Nick, when I purchased my vehicle. However, nearly 3 months later I'm just finding out that when they transferred my insurance (at the dealership) they did not ensure that comprehensive and collision was placed on the vehicle I purchased...I've been driving this vehicle around nearly 3 mos with only liability insurance. I took it in for service today only to find out it has a major problem that is going to cost over $4300 to repair which is not covered under warranty. This problem was most likely present when I purchased this used vehicle!! Wonder if Crossroads Chevy was aware when they sold me the vehicle?? Very disappointed to say the least. I'm not even sure what to do or say about this whole issue!
Service was good.Prices are not.$72 oil change is ridiculous.Been getting oil changes here for 4 years,going elsewhere now.
Waited 2 hours for an oil change that takes 15 minutes. They weren t busy either just slow
Customer service was excellent they really made me feel like they valued my business, and then they went above and beyond to get me too where I wanted to be. Jim Byrge thanks for everything
Sales team is very attentive. I ve always known them to be on top of things when taking care of their customers. Managers are very nice as well, and will come out to greet you when they can. I love their Service Department! Anytime I have ever had a vehicle there, I am very well taken care of! Service Manager Mike is awesome, as well as the Techs I have met and also their Service Advisors. Haven t been to the Parts Department much, but the two times I did need to go, I was promptly taken care of and they exceeded my expectations!!
Great experience from beginning to end. Would recommend them to anyone!
Personnel at the service desk were very nice.
Chevrolet recommends 7500 miles between oil changes. Your shop put a sticker on my truck that the next change was due in 5,000. I called and challenged that. Strange the dealer doesn't have confidence in the manufacturer's guidelines?
Oil was spilled on the manifold, creating a stinch and smoke. I was offered a detail at my next change, 7,500 miles!
Could have been better, but personnel were nice.
Matt stump sold me the most beautiful truck ever and treated me very good thank you matt stump
I purchased a new 16 3500 HD from Crossroads. The sales experience was nice, after that it's all downhill. After talking with other people I now realize that I am not the only persons vehicle that the expert service technicians failed to tighten up the lug nuts. Taking my expert service experience further I also have a step bar unsecured, rear wheels mounted with no access to the valve stems, deep scarring on the polished wheels, and a front end issue they are unable to correct. A careless and clueless service department. I am very saddened that GM tolerates such incompetence. Do not trust them.
Follow Up. I contacted Crossroads after they responded to the review. I have been waiting weeks to hear back from them. Don't be fooled by the lip service they post on reviews and the loud obnoxious clownish commercials. If you are glutton for punishment and decide to buy from them, be sure you take it elsewhere for service.
Always friendly and professional. Enjoyed a few minutes talking with Crossroads representative Daniel. I need to schedule a return trip to have my leaf springs serviced. Apparently Chevy has found a fix for the bumping noise experienced when turning stiff curves.
The sales team and finance team did all they could to help me. If you can believe it, I was in a time crunch in purchasing a vehicle and they took wonderful care of me. They weren t there solely to make a sale, but to be as helpful as they could. I enjoyed the time I spent purchasing my new Chevy Traverse. See William....he s the best!!
Wonderful place to buy a vehicle. Flawless purchasing process.
I purchased a new 2017 Malibu from Crossroads after debating and looking around for a week. Rob was my sales rep and he was very understanding and easy going. He made the purchase worth it from many perspectives. I highly recommend him if you choose to buy from here. However, be carful she. You go to close on your car. I delt with the lady business manager and she pushing additional sales on me through warranties and other stuff. I know it s part of the job, but I know what s best for me. Don t keep going over the same thing more and more and more when I don t need it. However, wht really got me is when we got to the we owe form in which Crossroads owed me rain visors and free install. This wasn t on the paper and she got irritated. She tried calling the managers and Bonnie knew about it and so Rob was called in so we could figure it out. He informed her that it was part of the deal but she didn t want any part of it nor did she want to right it on the paper. At first, she declined and said she wouldn t write it down as the visors were ordered. I told her I would have all away from the sale without it in writing. She really got an attitude then and ask real snotty how would I like it wrote down. I and my friend told her several times how to write it and she wouldn t. Finally Rob stepped on and we got it on paper. I m not sure who she thinks she is, but when I m making such a huge purchase, I m gonna look out for the best interest in me.
If this experience didn t happen with the business manager, I would have given a better rating, but everyone contributes to a sale and she was a major piece to it that turned it in a negative experience.
Straight up salesforce, no hidden terms and Mike and Charlie will go above and beyond to get the DEAL ON THE HILL done
Employees were very courtesy and and servce was done in a timely mater
Salesman was great. Didn t try to press me. Sale was smooth. I would definitely do business there again.
Very helpful and polite. Plus I love my Duramax, so obviously 5 stars
great sales team but financing you will need waders - I was amazed at some of the numbers they came up with - Definitely was Crossroads Chevrolet
Was working with a salesman on purchasing a new truck, the next day I head to dealer to make my purchase when receptionist told me that salesman had just walked out and quit. So I asked to speak to another salesman who then told me all of my information had been "misplaced" and I would have to start completely over again. They wanted to re check my credit again saying its be faster than trying to find the information. I was already approved by bank and now they wanted to hurt my credit and do it all over again. No thank you I'll take my business elsewhere. Very unorganized and irresponsible with customers information.
Great place. Friendly staff and my service needs are always met.
Thank you.
The service department is lacking in a bad way! Every time I ve taken one of two cars that were purchased there in for service, I or my wife end up leaving upset because of getting charged extra w no real explanation or the issue we had not being fixed. We then take the vehicle to another GM service location and it gets fixed.
Imagine that! Very unhappy and disappointed that GM would let this keep going on knowing they re losing a customer that has purchased three cars from them in one year and is getting ready to buy another. Might by GM.....Might NOT, but I m just a customer. Oh well.
People were nice but the wait time was excessive we have always come there for service and never had to wait 2 hours just for an oil change and tire rotation
Very friendly and fast service..totally awesome. I'll definitely be back for all my service needs.
They treat you like family and truly take care of you!! Whether you are buying your vehicle or having it serviced!!
Staff was friendly and helpful with my service needs.
Great facility with a top notch staff. If you re looking for a new ride definitely go see them.
Crossroads is a wonderful dealership! Always so nice and friendly.
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