Paul A

Review of Crossroads Chevrolet

I purchased a new 16 3500 HD from Crossroads. The...

I purchased a new 16 3500 HD from Crossroads. The sales experience was nice, after that it's all downhill. After talking with other people I now realize that I am not the only persons vehicle that the expert service technicians failed to tighten up the lug nuts. Taking my expert service experience further I also have a step bar unsecured, rear wheels mounted with no access to the valve stems, deep scarring on the polished wheels, and a front end issue they are unable to correct. A careless and clueless service department. I am very saddened that GM tolerates such incompetence. Do not trust them.

Follow Up. I contacted Crossroads after they responded to the review. I have been waiting weeks to hear back from them. Don't be fooled by the lip service they post on reviews and the loud obnoxious clownish commercials. If you are glutton for punishment and decide to buy from them, be sure you take it elsewhere for service.