Jason Mallow

Review of Crossroads Chevrolet

I purchased a new 2017 Malibu from Crossroads afte...

I purchased a new 2017 Malibu from Crossroads after debating and looking around for a week. Rob was my sales rep and he was very understanding and easy going. He made the purchase worth it from many perspectives. I highly recommend him if you choose to buy from here. However, be carful she. You go to close on your car. I delt with the lady business manager and she pushing additional sales on me through warranties and other stuff. I know it s part of the job, but I know what s best for me. Don t keep going over the same thing more and more and more when I don t need it. However, wht really got me is when we got to the we owe form in which Crossroads owed me rain visors and free install. This wasn t on the paper and she got irritated. She tried calling the managers and Bonnie knew about it and so Rob was called in so we could figure it out. He informed her that it was part of the deal but she didn t want any part of it nor did she want to right it on the paper. At first, she declined and said she wouldn t write it down as the visors were ordered. I told her I would have all away from the sale without it in writing. She really got an attitude then and ask real snotty how would I like it wrote down. I and my friend told her several times how to write it and she wouldn t. Finally Rob stepped on and we got it on paper. I m not sure who she thinks she is, but when I m making such a huge purchase, I m gonna look out for the best interest in me.

If this experience didn t happen with the business manager, I would have given a better rating, but everyone contributes to a sale and she was a major piece to it that turned it in a negative experience.