3 years ago
Boat was perfect ready and clean. But all week we ...
Boat was perfect ready and clean. But all week we was finding a problems.
First thing was fridge which cooling 20 celsius and lots food expired.
No function indicator of fuel and water, both show that tanks are full, but that is not true.
Sometimes lights were not lightning.
We had problems with toilet and water too because man, who give the boat, give wrong information about set up of the boat.
When we arrived to the marina Ka tela after our trip, we wanted to return the yacht. This is the most trouble of vacation. The main problem was in communication with the officers and manager.
They found out fishing line is in propeller. I understand we have responsibility for the yacht a we have duty to pay repairing, but they didn t able to solve it. Three times they said to we came to the office for 20 min. When we came for third, secretary told me ,,manager go home and you will come tomorrow at 8 o clock. We were next day at 8 o clock in the office a we were solving the problem with the fishing line. But manager all the time went out and he avoided us. Finally he counted how much money will be repairing (500 ).
Then we wanted to solve the problem with fridge, he went on the boat to check it, he came back and said to secretary something about compensation 500 kuna and he said us ,,sorry, i am coming for 2 min and imediatelly he disappeared. We are waiting next 15 min, officers told us ,,he is coming, but i don t know when. We went him to finding in the marina, but we were unsuccessful.
We decided we went go home, because we don t have a energy for theirs.
In the office were lots of people, who had problem with their yachts.
This is yacht rental Croatia Yachting is very commercial, their main goal is earn more and more money and orientation to needs of clients is very under average.
Fortunately we have luck for weather, we were friendly and social crew. With the vacation we are satisfied but attitude of boat rental is catastrophic.