Covelli enterprises Reviews

I haven't been at Panera in over 2 yrs because of customer service issue at that time (this location). Gave them another chance today. I should have known better. Ordered 1/2 Mediterranean Veggie sandwich. No pickle included even though I asked if it was and told yes. Here's what Panera menu says: INDIVIDUAL HALF AND WHOLE COLD SANDWICHES SERVED WITH A PICKLE 5 CAL. What...no restaurant quality control monitoring to get standard order correct? Definitely an issue. Niles Ohio Panera location.

Very poor experience with Panera. Price of food servings have gone up while the portion sizes have declined along with the service and quality of the food. Additionally, a person from the Niles Ohio store who I believe is a multi unit manager named Brian called me an a@@hole when I tried to express the same to him about the price/value relationship. And, I wrote directly to Covelli almost two weeks ago through their website comment section. I have not received a response. Everyone is complaining. The brand is bound to suffer long term. Sad but true. Last, my lawyer is following up on the slander complaint imposed on me by Brian.

At the moment, I would give ZERO, 0 stars if that were an option. Two managers at Panera Lakewood were treating me with grave disrespect for my presentation of a medical exemption for mask wearing; I was excessively questioned repeatedly, and only when I stated that I was there for a quick take-out order would they begin to consider serving me. Never called me to the counter, assumed one size coffee when I stated my wish for a coffee, then assumed to charge me rather than asking for my Panera card number which holds a bottomless coffee purchase. The managers there are discourteous, disrespectful, lacking professionalism, and wouldn't know how to be nice if they were paid extra to do so. The one who was just "observing" followed me out of the restaurant. What did she think I was going to do after leaving with my coffee?

Love Sam Covelli who does big things for our community! Thanks Mr Covelli really look forward to working with you!!!

The people I spoke with over the phone were quick to pick up, kind, patient and helpful when I called in with questions.

Bal Harbor, Fort Lauderdale location Place is not cleaned thoroughly and sanitized, especially the rest rooms. Head Manager is rude and disrespectful towards customers...stay away.

Dead fly in daughter's chicken caesar salad from Canfield location. So much for a nice Father's Day dinner. Maybe more money should be invested in quality control rather than naming rights for an unused concert venue. 1 star is quite generous.

I want to say thank you to Mr. Covelli and his family. I really appreciated the bonus to my check. It shows that you do care for your management team and understand the adversity that we are facing in the changing society/economy. I hope you and your family continue to be blessed beyond measure.
-Nicole #4999

Three consistently poor experiences of wrong receiving incorrect orders. When I would into Panera, I was regularly told the franchisee would be in touch shortly. On none of the occasions, did I receive an email or call.