Council on Aging of Buncombe County Reviews

Great help in determining which Medicare option I should choose

Susan Wilson is fantastic to work with. She's bright and knows her business. We found her to be very pleasant and helpful. We could not have navigated through all this without her. Thank you Susan!

I like the response I get when I call them for information about resources that are available to elders here in Asheville. They never respond with I don't know. They're always helpful and do a nice job at pointing me in the right direction. Thank you Council on Aging of Buncombe County NC

I'm very disappointed. The gentleman I care for his wife had tried for three weeks to reach out to this office (Donna). Phone calls were made messages left and emails sent in regards to assistance that we could possibly recieve. Donna explained that key people were out of the office for the week. That she would figure out the information we requested but never did; we had to keep contacting her again with calls and emails. One week doesn't cover three weeks of why we couldn't get responses or even pay for the caregivers. I'm sure she didn't wait on her check while she was out. Very unprofessional especially with people who are needing care.
No one should wait three weeks for a check when then money is available. I even did the calculations for her of what was there. Most importantly my client had to go else where for care. What a shame!!

Beautiful Office. Nice Office Staff. Trouble finding it. Small parking area. Wasn't able to help me very much.

Council on Aging was helpful and professional with my 84 year old sister who has dementia and I have Power of Attorney for. Buncombe county social workers Deanna Fox and Nancy Galloway were unhelpful. The two county social workers had an Asheville Police Department report (APD 1044) filed on them for verbal abuse towards my sister and her caregiver, and for property damage to two doors at my sister's home. Social worker Deanna Fox then made numerous false accusations in a claim for a guardianship, that was properly dismissed.

A most helpful organization. Wonderful staff to advise and/or guide seniors through many difficult or confusing needs and services they may be encountering for the first time. Free help, where can you find that these days?

The Council on Aging is a great local nonprofit, helping older adults and their families navigate the aging process.