I'm very disappointed. The gentleman I care for h...

I'm very disappointed. The gentleman I care for his wife had tried for three weeks to reach out to this office (Donna). Phone calls were made messages left and emails sent in regards to assistance that we could possibly recieve. Donna explained that key people were out of the office for the week. That she would figure out the information we requested but never did; we had to keep contacting her again with calls and emails. One week doesn't cover three weeks of why we couldn't get responses or even pay for the caregivers. I'm sure she didn't wait on her check while she was out. Very unprofessional especially with people who are needing care.
No one should wait three weeks for a check when then money is available. I even did the calculations for her of what was there. Most importantly my client had to go else where for care. What a shame!!