I was away for work, when I got the call . There was water coming through the kitchen ceiling from the bathroom upstairs. I called Cincinnati insurance and they came to my house immediately took care of everything no questions asked. What a great company to deal with!
Only good things when it comes to this insurance group. I worked with Anthony Mendola and he embodies the company's philosophy of 'Experience, Diligence & Professionalism." His service in acquiring home coverage was prompt, professional, thorough and most importantly kind & considerate to our specific home needs. Thank you again for your help.
We have tried time and time again to contact the person who provided our homeowners insurance. It was only when we were shopping for other insurance policies that we discovered Couch Braunsdorff gave us a mis-classified policy that actually cost more than other places for the same type of coverage. Originally, this review was not good, but I am revising it for the fact that even though I have cancelled my policy with them after 3 years, they are trying their best to remedy the situation. They could have just closed the books on this one but she is still willing to look over my policies even if it is not their own just to make sure we are sufficiently covered. You can say it's damage control, but I feel the sincerity to right the wrong. Sometimes we just need a little grace in these types of situations. Thank you for trying.
Thorough review of my policies annually and always looking out for my best interest.
Toni Sweeney is my agent & I recommend her to every person I know. She is kind, knowledgeable, prompt, & extremely accessible. Toni even replies to me when she s on vacation and she never makes me feel like I m a bother, she treats me like family. Couch Braunsdorf is very fortunate to have her as an employee.
The customer service at Couch Branunsdorf is actually service oriented! It was a pleasure to work with Eric who went above and beyond to help with me look into a billing issue. I would highly recommend this company for the outstanding level of service they provide. Thank you team Couch Braunsdorf!
Cindy Allman
After being with the same insurance agent for many years, I decided to call Couch Braunsdorf for a home and auto quote. They were fantastic and were able to shop several different markets. My account executive was able to beat my current rate while adding coverages I didn't know I was missing. I would definately recommend Couch Braunsdorf to all my friends and family.
This insurance firm is a joke. Through my parent affiliate, Couch Braunsdorf is a company that we as brokers are to utilize as a wholesaler. The problems that I incurred with them on just a few accounts are unbelievable. They are not responsive, their rating for exposures is usually wrong, the service department does not call you back and if you have a serious problem, they avoid you like the plague. They are dead set against going the extra mile and helping your customer . I had a situation where I was working with them to try and collect an unjust fee that my client was charged and instead of helping me, they cut off my access to them and their portal because they couldn't handle the reality of the situation. They actually got mad on the playground and took their ball and went home. The management here is insecure, unprofessional and childish. Do not utilize them as a direct broker or wholesaler for your business. You will be sorry. Mark my words.
couchbraunsdorf.com
