Alex Vivien

Review of Couch braunsdorf insurance gro...

This insurance firm is a joke. Through my parent a...

This insurance firm is a joke. Through my parent affiliate, Couch Braunsdorf is a company that we as brokers are to utilize as a wholesaler. The problems that I incurred with them on just a few accounts are unbelievable. They are not responsive, their rating for exposures is usually wrong, the service department does not call you back and if you have a serious problem, they avoid you like the plague. They are dead set against going the extra mile and helping your customer . I had a situation where I was working with them to try and collect an unjust fee that my client was charged and instead of helping me, they cut off my access to them and their portal because they couldn't handle the reality of the situation. They actually got mad on the playground and took their ball and went home. The management here is insecure, unprofessional and childish. Do not utilize them as a direct broker or wholesaler for your business. You will be sorry. Mark my words.