Cortese Auto Group Reviews

It's always a great experience to come in for service at Cortese Ford. Darren and the rest of the service people are always pleasant and respectful.

Bandits! They tried to charge me $100 for a $12 part.

Picking out a new car has always been torture for me. Samantha was absolutely amazing. I told her what I wanted and wanted to pay, and there it was! The transition from my prior lease was so smooth and easy. Thank you Samantha!!!!!

I had an excellent experience and Anna was great! She helped me find exactly what I was looking for, at the right price and I highly recommend her!

Brian Mitchell is my sales person and he sealed the deal with his salesmanship skills!! I will return in a few years to buy another Mitsubishi at Cortese where I have been buying my cars for 16+ years; and hope to find Brian still doing what he does!!

We Love our New 2014 Escape
With Tom Ciavarri s guidance and expert support we are driving a new Ford. The first American car we ve owned in over 25yrs

They treated me with respect and I got what I needed

My only pet peeve with Cortese is, they don't call to discuss the amount in which they charge you for the work they have to do on your vehicle. Especially if it's more than $100.00 bucks!

Very satisfying experience, Denise helped me find the most suitable solution and sorted out all kind of problems to provide with what i needed it
thanks!

The staff here are really slimy. The way they talk about their customers before they walk in is disgusting. They are incredibly patronizing to women, acting as if we don't know what we're talking about. They'll find any way to swindle any customer out of a dollar.

The dealer that sold me my car was amazing, I highly recommended Anna Moretti. Everyone else there was a nightmare. The workers are walking around without masks during a pandemic, they TEXT me when they need information from me and ask for reviews etc, and they messed up several of the documents needed for the sale of my car. Now it s over a month since I got my car and I still have yet to receive my registration. Very disappointed.

Had a recall on my truck taken care of but they may have damaged the evaporation system replacing the gas tank mounts. Nice loaner car though.

My husband and I came in to upgrade a car, as my 2007 mustang had a good run. I was very pleased to deal with Anna she was very kind, funny, very knowledgeable, and patient! Overall, this is the best car dealership I have been to. They will do what they can for their customers. We weren t sure what kind of experience we would have here, but I m glad we decided to purchase from here. Thanks for all that you do and thank you Anna for being so great!

The entire staff at Cortese was friendly and helpful. We had a fun time working with John Jr. and are excited about our new car!

I was shopping for my first car when I stumbled upon Cortese. I entered and was greated with smiles. Joe Gatas at Cortese helped me in the search for my first car. Joe made everything so easy when I thought it was going to be a nightmare and he kept me updated on basically every step of the way. He made everything very understandable for someone that hasnt been through the process yet. We looked at new vehicles and he helped me realize that leasing a new vehicle wouldnt be for me. The first used vehicle we looked at was a 2011 Nissan Sentra. I got to test drive it and I fell in love. A week or so and a lot of paperwork later, I have a 2011 Nissan Sentra and I still love it. Thank you Cortese team and most importantly THANK YOU JOE GATAS!!

10/10 - would recommend to a friend.

Picked up a regulator that was for sure in stock thank you Cortese.

I went with my Dad to buy a used F-150. Joe and Wayne on the sales team were amazing and made the process painless and go by in Flash. Chris the business manager made the financing easy, and took the time to make sure I understood and was comfortable with the financing. They were even able to help me get a better interest rate than my Credit Union had approved me for!! So happy I chose Cortese Auto Group for my new Truck.Truly a Better Experience!!!

Having bought many cars -- both new and pre-owned -- from many local dealers, I have seen all kinds (though in fairness, we are fortunate to have generally excellent car dealers in this area). This was my first time working with Cortese and the experience was outstanding. Our salesperson, Anna, was wonderful. We learned that she has worked for Cortese for more than 20 years, and that is testament to both her great service and professionalism, and the quality of the Cortese company.

The pre-owned Jeep we bought as our son's first vehicle is beautiful -- like new -- and was very competitively priced compared to any identical vehicle we looked at. I have no doubt that we got a fair deal for an immaculate car. The process was fast and completely pleasant, and Anna even came in on her day off -- right before leaving for vacation, no less -- to personally hand over the keys.

We're extremely satisfied (and I am obsessively picky about customer service), and would absolutely buy from Cortese again.

Excellent and enjoyable working with Lou Sirigusa on a Mustang deal.

Place is a rip off. One problem after the next. They are more concerned with money than doing what is right. Buy your car at a dealer that cares about people/ doing what is right not profits.

Sam Cubiotti was a great sales person. He wasn't pushy, had the car ready for me to test drive as soon as I got there. It was a pleasure working with him.

Having had a great experience with Cortese two years ago when I leased my vehicle, it was an easy decision to go back now that my husband and I were ready to buy. For two straight days we worked with Joe Gatas and bothered him with every question under the sun. He was so incredibly helpful and understanding! Buying a brand new vehicle is such an investment and he was reassuring and caring throughout the entire process. For almost every question we had for Joe, we also had one for our finance manager, Chris who just as easily answered them and made himself available. Of course, we chose to buy over the Labor Day weekend when insurance companies and banks had limited hours and Joe and Chris worked tirelessly to help us get all of the information we needed despite this challenge. I can easily say that we will return to Cortese for every question/repair/purchase in the future and recommend that everyone else does the same! Just ask for Joe - he is great!

Sales consultant Naim Daniels and Shane Chapin worked very hard to make certain I got the vehicle I wanted at a payment I could afford.

Staff is friendly responsive and works with you at your pace.

Friendly staff take care of you quickly and consider it

I needed to get my cars in for an inspection and routine service. I spoke with Darren and he set it up for first thing in the morning on two consecutive days. I took the cars in and they were done within an hour and I was on my way both days. I appreciate the efficiency and will tell my friends.

Thanks Al in the Service Dept. Great customer service and helped properly diagnose my vehicle. My vehicle received an excellent service mechanical/collision job. I'm very happy. The best tasting coffee served!!!

Dan O'Brien took my simple list of needs and just make it happen. Driving my new Wrangler around now and I'm very pleased. Thanks!

Test drove a used truck, was not advertised correctly, described as having a lcd screen radio only had a standard radio. Other options listed but never was shown and I didn't notice the switch for the adjustable pedals, had a truck with adjustable pedals so I gave a quick glance for the switch. Financing the truck was kind of sketchy was told my monthly payments would be so much with out even telling me what interest rate I would have. Worked for Pat Cortese awhile back, ford certified technician, was never treated like that when I bought the truck with adjustable pedals.

Nice place, nice people. Had oil change

here while traveling in the region. Easy to schedule the appointment, ready when we got there, done when promised. Good as it gets.

Just leased a jeep Grand Cherokee from Rick Riola. Very happy

Sales consultant Michael Maniscalco was terrific with us as we checked out and test drove the cool new hybrid Outlander. Sales manager Rocco Muffoletto then joined us and was fantastic as well. Thanks so much, guys! Great experience today

I bought a car from there in December of 2019 brakes went bad within 7 months took it into the shop and was told it already had 15,000 miles of wear on it so there was nothing they could do to help me with their five-year hundred thousand mile warranty not very happy because this shouldn't be my issue

Darren told me what to expect for a timeframe and he was spot on. the installation looked great. I am very happy with the result.

Worst auto shopping experience ever. Only communicated with me through text. There is no personal connection. Indifference to whether you are approved or not.

Fix my vehicle in a timely fashion would highly recommend

Luke and the guys in the service department are awesome. Great customer service going above nd beyond. I had a part that kept going bad in my car and after like 4th time, late in the evening, they insisted they weren't leaving till they got it right. I was so thankful! Otherwise I would have had to ride around in the dark with my interior lights on. If you've ever had to do that, you know it's horrible.

We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car looked brand new!!! Everything shines!!! Not only did they do a terrific job cleaning, polishing and waxing the vehicle but after I made the appointment I received (2) confirmations of the time and date; after dropping off the vehicle, I received a text asking if while we were waiting was there anything else they could do to make the wait more pleasant then, the shuttle brought my husband to work. EVERYTIME we have any dealings with Cortese, it just reaffirms that we chose the BEST dealership in the area to purchase and service our vehicles. Everyone that we have dealt with both this time and in the past go above and beyond to provide fantastic customer service!!! THANK YOU CORTESE FORD!!

I must say I have dealt with many car salesman and dealers over the last 25 plus years. This was the most pleasant and easy car buying experience I've ever had. We never had to wait longer than 2 minutes for him to do his thing. (Whatever it is that car salesman do when they go talk with the manager). They actually let the car sell itself, no BS stuff, no back and forth offers, they explained the price and why, (came down in price a little) and that was it. Thank you Dylan Scorsone and Dave the finance manager you were both great to work with. I would not hesitate to recommend Cortese to anyone I know.

Love my new Jeep! Great purchasing experience. Our salesperson John and finance manager Dave were fast and efficient! Thank You for the great car leasing experience!

I bought a 2018 Ford Ecosport from Chris Whaling at the Lincoln Dealership just last week. He took me through it step by step, and made it easy. I didn't even WANT to buy a car for another month or two, but he made me see how easy it could be. Joe came and looked at my trade and
gave me a great trade value. No pressure. Great price. Great trade value.

Donna also helped me go through getting to know the vehicle while Chris wrapped up the paperwork as I was in a hurry, and Patrick took care of switching up my plate so we'd keep things moving. They were phenomenal. Thanks to the whole gang! LOVING my new Ecosport!

They sold us a new car . The engine, brakes and transmission had to be replaced in the first two years. They then gave us bad service and did not help to get out of that lemon. Go to Bob Johnson.

Knew what we wanted and were able to negotiate a lease that meet our needs!

From the moment you walk in and see your name on the board, you feel welcome and important. You'll be greeted and deal with the same person throughout the process. The vehicle was priced very well, and the entire process went off without a hitch.

Good sales person. Chris Whaling still contacting us if we need anything.

I worked with Chris Dunkleberger at Cortese to purchase my 2016 Jeep Cherokee and he was wonderful! He made sure to listen to what I wanted in my new vehicle and even tried to show me ways I could get the most for my money without overselling me anything! He was very informative and was able to answer all of my questions. Thanks Chris!

Pretty fast service and a convenient shuttle for me to/from my office. Got a nice report after my service showing the checklist they went through.

Cardell Bouie at Cortese Ford is who I'd do business with again! He made the whole car buying fun and stress free! Thank you Cardell!

Sales department is great but once you have your car they are Absolutely WORST SERVICE Department ever. From not answering phones during business hours, not getting back to you, to telling you that what you need done should take less than hour but still needing to leave car there all day. Did not even want to give them 1 star but had to in order to post review.

These guys always seem to meet any need I have, make sure u see Keith for service on ur vehicles a great guy

Bill was fantastic in providing all the info we needed to make a sensible decision, and we absolutely love the new Lincoln.

Very polite and respectful sales people. Hopefully pick up my new ride on Monday.

The team of Dan and Dan did everything possible to make this a positive experience for my wife and I. We drove one and half hours to work with them because of their honest way of dealing with us. My wife is a Librarian and research is kind of her thing, so it was a pleasant surprise when Dan and Dan were upfront and honest about a reasonable price for the vehicle and all possible rebates without haggling. I will definitely be returning to Cortese Auto Group when my lease is up! A wonderful experience all around.

The service shop is ok. I do hate having to force someone to help me by staring at them until they decide it's time to stop chatting or reading, but ya got to do what ya got to do. The service done to my vehicle was quick and professional though.

Extremely happy with my experience at Cortese Dodge. I purchased a new car from Sam and the deal went so well, we turned around and bought a new car for my wife as well. The customer service was amazing and they have really gone the extra mile to make sure that both me and my wife were happy with our purchases. Thanks Cortese.

I dropped my truck off at zeibart for repair work. I met with my salesman and he took care of the relieving of my vehicle. Very smooth interaction.

I went into Cortese to buy a new truck. I knew what I wanted when I walked in the door. I told them exactly what I wanted. I made it very clear and I reiterated myself many times throughout the transaction.
I didn't learn until the day I went to pick up the truck that it had a different engine than the one I asked for. I was also lied to about the tow rating and the extended warranty. I tried to back out of the deal three times. The first two times, the salesman told me that it was too late. I had already paid for the truck and signed for the truck. The third time, I took it to the finance manager.
The finance manager told me the same thing. The deal was done and their hands were tied. He told me that it was my fault and that I should have been better educated on the truck. I explained that I was very clear about what I wanted and that needing a V8 was number two on my list. I explained that I had bought the truck for work and that I had specific towing needs that this truck does not meet. He told me that since I added a tow hitch receive, the rating went up 1,600lbs. He refused to give me this in writing. He insulted me and interrupted me repeatedly before I finally had to stand up and walk away.
Before I left the parking lot, I called in and asked to be put into contact with the owner. I was given an e-mail address. I sent him an email that afternoon and gave him a quick rundown of what I was dealing with. The following after I received a phone call from the regional manager on behalf of the owner. I told him I wanted to meet the owner face to face to express my concerns and find out if his staff was telling me the truth. I made an appointment to meet the owner, along with the regional manager for the following Friday.
Friday came in and I went into Cortese to meet with them. The owner sat me down and asked me what the problem was. I explained the entire story, including all the times I had verified all of the equipment on the truck and the warranty. I showed him all the notes I had taken in my phone, since they wouldn't give me any of this in writing. Looking back, that should have been the first red flag. I showed him text message from the salesman and several examples of him blatantly lying to me. The owner admitted to me that the first two time I tried to back out of the deal, that was 100% within my rights and that it was not too late. Unfortunately, by the time we had this meeting, he said it WAS too late. He told me the best thing he could do for me would be to install some aftermarket equipment that would boost the tow rating up to what I needed. He said he would call me the following day after he speak to his service department.
The next day, I get a call from the owner. He tells me that he was mistaken and that there was nothing he could do to improve the tow capacity. He said that he had no other options and the best thing he could do for me is offer my next vehicle at his cost.
I didn't trust it, so I decided to call his bluff. I wasn't going to need a new vehicle anytime soon and even if I did, I wouldn't want to bring them the business. So I decided I would take advantage of the offer and replace my winter car. I went on their website and looked at a few used vehicles. I called him up and told him which ones I was interested in and he tried to sell me on the cheapest one. It was almost $10k and he offered me $600 off. I wanted to puke. Nothing but a bunch of con artists who completely screwed me out of $50k and then have the audacity to offer me $600 off of a used vehicle to make up for it.

If you're looking to buy or lease a car, this Dealership is the place to go. Tommie Ciavarri is a wonderful man to deal with and you'll be happy when you leave! This is the first time ever that I walked out of a dealership with a smile instead of a headache!!!

DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a POS Lemon truck from Cortese Ford. This truck only turns on when it wants too and has COMPLETELY SHUT DOWN TWICE WHILE DRIVING. No engine, no steering, no lights. THIS IS A SAFTEY HAZARD!! We had to have it towed back there from an hour away, where they said they "Can't find anything wrong with it, and it was ready to be picked up" CLEARLY THERE IS SOMETHING WRONG, or else it would not do that. We refused to pick up the truck and said it's not coming back untill it is fixed. Again it sat there for another day, God knows if they even looked at it. They called back again saying they still don't know what is wrong with it and for us to come pick it up, or it won't be looked at again untill NEXT week. This is COMPLETELY unacceptable!! They want to release a vehicle that is a complete safety hazard back to a customer who drives his child and pregnant wife in it, like it is no big deal. If we were to drive this and it shut down again, and God forbid we veer off into oncoming traffic due to no steering, or get rear ended in it. There WILL be repercussions. YOU CORTESE AUTO BLOCK WILL BE HELD LIABLE IF YOU DARE PUT MY FAMILY INTO ANY KIND OF DANGER.

Called to set up oil change and inspection......earliest appt through horrible call center was over 2 WEEKS!!!! She tried to call to get a rep at the actual facility....could not get through. 17 minutes of my life I will not get back.

Worst experience!! Will never buy a Jeep OR buy through Cortese again!! Jeep not even 3000 miles and transmission goes. Cortese has been very difficult to work with. I am one very unsatisfied customer. Don't go through what I have been dealing with, go elsewhere.

John Cortese donated two beautiful Ram hemi pickups to allow BSA crew 17 ...the "Special " troop from the Irondequoit group homes...to ride in the memorial day parade. Dan O'Brien made it work! Words are inadequate to describe how much the crew loved this day! Thank you CORTESE AUTO BLOCK! Joan Halstead, crew advisor.

My wife and I have both been leasing vehicles (2 per lease) from Anna Moretti since she started with Cortese about 15 years ago. Anna has always been there to help and guide us towards vehicles that would suit and our lifestyle always trying to get us the best value for our buck! Cortese has provide excellent customer service over the years always trying to meet our busy schedule.

Wonderful customer service here. I've gone here for oil changes on two different vehicles and love the service here.

The Zeibart store has truck accessories like decked drawers.

I was supposed to buy a car a whole month and two weeks ago, the mileage on the papers to the car were wrong, the manager has not done a very good job on calling me back to tell me information about the car unfortunately I will not be buying a car from here since I m about to go over the miles on my lease and can t wait any longer for this car

At every step of the way regarding this service visit, Cortese was pleasantly accommodating to my requests. First, I was leaving for the weekend prior to a Monday appointment at the dealership. As I would not be needing my vehicle during this trip, I asked if I could leave my vehicle over the weekend and Monday, and they accommodated me. When I returned from my trip, they gave me a loaner vehicle to use. Progress on the service and availability of the vehicle was relayed to me by text messages from service advisor Patrick Zimmerman. When I arrived to pick up my vehicle, I found the service was covered by warranty with no hassle. All things considered, a pleasant experience.

Ziebart is not honest with customers. They knew that they were selling me window tinting that will not pass inspection. How dishonest

Took my car in for a routine NYS inspection and received honest feedback on it.
It passed inspection without any additional repairs but I was informed that my brakes will need replacement sometime during the next year. No pressure to replace them now was given. In fact they told me there was no urgent need to do so but to simply be aware of what to look for when the time does come. I have run across so many other repair shops that are looking for the quick buck during these required inspections that it was refreshing to hear an honest appraisal of the situation.
The entire service staff was pleasant to deal with and the car was ready at the time promised to me.
I won't go any other place in the future for any repair needs.

John at Cortese Auto Block did a fantastic job at finding me the right car. He knew the ins and outs of every vehicle on the lot! I would highly recommend this dealership. Make sure to ask for John!!

Great Service great people great pricing. Darren was attentive and pleasant as always. I will continue to take my 2016 Mustang there for service . Thanks Guys

Not very satisfied today. Drove all the way there and they didn't even order my part for a recall. Now I have to go back again at a later date.