Steven Coffey-Turner Review of Cortese Auto Group
I went into Cortese to buy a new truck. I knew wha...
I went into Cortese to buy a new truck. I knew what I wanted when I walked in the door. I told them exactly what I wanted. I made it very clear and I reiterated myself many times throughout the transaction.
I didn't learn until the day I went to pick up the truck that it had a different engine than the one I asked for. I was also lied to about the tow rating and the extended warranty. I tried to back out of the deal three times. The first two times, the salesman told me that it was too late. I had already paid for the truck and signed for the truck. The third time, I took it to the finance manager.
The finance manager told me the same thing. The deal was done and their hands were tied. He told me that it was my fault and that I should have been better educated on the truck. I explained that I was very clear about what I wanted and that needing a V8 was number two on my list. I explained that I had bought the truck for work and that I had specific towing needs that this truck does not meet. He told me that since I added a tow hitch receive, the rating went up 1,600lbs. He refused to give me this in writing. He insulted me and interrupted me repeatedly before I finally had to stand up and walk away.
Before I left the parking lot, I called in and asked to be put into contact with the owner. I was given an e-mail address. I sent him an email that afternoon and gave him a quick rundown of what I was dealing with. The following after I received a phone call from the regional manager on behalf of the owner. I told him I wanted to meet the owner face to face to express my concerns and find out if his staff was telling me the truth. I made an appointment to meet the owner, along with the regional manager for the following Friday.
Friday came in and I went into Cortese to meet with them. The owner sat me down and asked me what the problem was. I explained the entire story, including all the times I had verified all of the equipment on the truck and the warranty. I showed him all the notes I had taken in my phone, since they wouldn't give me any of this in writing. Looking back, that should have been the first red flag. I showed him text message from the salesman and several examples of him blatantly lying to me. The owner admitted to me that the first two time I tried to back out of the deal, that was 100% within my rights and that it was not too late. Unfortunately, by the time we had this meeting, he said it WAS too late. He told me the best thing he could do for me would be to install some aftermarket equipment that would boost the tow rating up to what I needed. He said he would call me the following day after he speak to his service department.
The next day, I get a call from the owner. He tells me that he was mistaken and that there was nothing he could do to improve the tow capacity. He said that he had no other options and the best thing he could do for me is offer my next vehicle at his cost.
I didn't trust it, so I decided to call his bluff. I wasn't going to need a new vehicle anytime soon and even if I did, I wouldn't want to bring them the business. So I decided I would take advantage of the offer and replace my winter car. I went on their website and looked at a few used vehicles. I called him up and told him which ones I was interested in and he tried to sell me on the cheapest one. It was almost $10k and he offered me $600 off. I wanted to puke. Nothing but a bunch of con artists who completely screwed me out of $50k and then have the audacity to offer me $600 off of a used vehicle to make up for it.

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