I never decided to order a used laser or laser cab...
I never decided to order a used laser or laser cabinet! I have attached a copy of the quote can anyone point out the word used or refurbished? Also minor problems holes, old 2 sided tape, rust and untrained installer and software from the 80's? I was told they have better software but it cost more?
Google I am an actual customer I have an invoice to prove it if you would like I will post it as well.
As you know my laser has been misrepresented from day 1. The cabinet was not new or refurbished as you stated. I also was never quoted used or refurbished only an open cabinet. I was never shown a picture of what it might look like until it was completed. It did not match anything on the quote or your website. I was then told the website is being updated. That is why I did not see what I got. Not until I asked for touch up paint was I made aware the cabinet was 15-20 years old. This was a bit of a surprise that I was not aware of. I have no idea if anything else on the unit is used. I cannot trust this company to tell me the truth.
The training and installer that you sent had zero tools. He had to borrow everything from a screwdriver to a level. All that was in his tool bag was papers and junk, no tools. His knowledge of the equipment and how to operate it seemed less than ours. He had to call the factory for most everything. He left the system unleveled even though I provided the tools to do so. All and all it was a waste of our time.
At this time the machine is back in your plant to be placed in another cabinet and items repaired as needed. The pickup did not go smoothly as the pallet you sent was made to pick up from the side not the end. Another day of my time wasted on a laser that we haven t been able to use to make it profitable.
I have never felt so taken advantage of by a company in my 22 years in business. The coward, Chris that sold me the laser, will not even return a call, email or text. This speaks volumes for your organization. I will always be an unhappy CLC customer and will most likely never have any favorable comments for this group.