Consumind.nl Reviews

Just had an annoying conversation with an employee. after 3 missed calls I answered and I was asked if the gentleman was also at home. I find this strange because you are calling my mobile number. He went on to say that he called back because of the conversation we would have had a week earlier, even though I had never spoken to Cosumind before. When he said he had to notify me about new rates, I indicated that I don't need the interview. I found the way this man was very unpleasant for me.

good information about switching energy supplier

now we have to wait and see how the actual implementation will go before we

to give a final opinion.

Unsolicited calling. When asked whether they checked the call-me-not-register, they indicated that this was agreed in a previous interview. 100% sure I didn't do that.

Stop calling, sometimes 2x a day. We have indicated that we no longer want to be called, but you continue. We no longer answer the phone!

If it is done or you have a 1 in 3 chance to win an electric bike while only 1 bike is raffled for all new customers in a period of a few months, I think this is a deception! And I have to find out because I keep asking ... a really bad way of reaching your target!

3 times a day, already indicated 10 times not to be called. Telephone call was recorded last time so that I have proof. Also registered with Call me not register already 6 months back, you still call. One more time, last time, and I'm going to file an official indictment with the recording and evidence.

Friendly people on the phone and everything is explained to you calmly and understandingly

People keep calling again and again while I have indicated several times not to call me anymore. In addition, it is better to find an energy supplier yourself than it will save you money. A very annoying company !!!

They have never heard of the call me not register at Consumind

now just wait and see how it develops further. whether I am better off
with this Green Choice

They are terrorists, they continue to call, while I have told them never to contact me again, I will see if I can prosecute them, I am not in the call me register and have told them to stop calling several times , so I think they stalk me, there must be something to do with it, a warning for everyone, they have nice talk, but if you take care of your affairs you are cheaper

Filled in a few years ago on the internet. Have indicated that I no longer want to be contacted, that I want to be removed from their list, I am still being called. Very unprofessional not worthy of 1 star

Harassed by phone every month. Fortunately with caller ID so you can immediately disconnect.

I was very well helped and everything was explained very well and you did not get it then we started again and that was no problem.

Every day, I receive no exaggerated calls 2 to 3 times.
I tell the 1st NO ... I get a call from another employee.
They say they have my details in the system because they have contacted me before.
As soon as I see the number, I simply don't answer.
That doesn't help much, it has been like this for 3 weeks now.
Saying no doesn't help at all.
It's too bad for words and very iriant.

The email about the energy on offer was quite misleading. The intention is to view the offer while you have an employee on the line. At the top of the mail is a button that I hastily saw for the button to view the offer ... I appeared to have accepted the offer immediately by clicking on this button. Case of 'pity then ..' (I did know immediately on canceling)

I have experienced the entire sales approach as rather intrusive. Insurance scanning was also immediately suggested, when can we make an appointment with you?

All in all, I am going to report to consumers with this experience.

A Consumind employee was able to make me a cheap offer over the phone.
This is based on the current user numbers, which I passed on from my energy supplier Vattenfall, namely:
- Energy: Normal: 3627 kWh and valley 2090 kWh = 5717 kWh per year.
I have stated that I can supply around 3000 kWh on an annual basis with solar panels.
I asked the seller twice whether the monthly amount that he charged me was based on 5717 kWh, to which he replied in the affirmative.
Who can describe my surprise that he had concealed my own contribution from the solar panels in the contract: so 627 kWh Normal instead of 3627.
When I listened to the conversation later, he had (I suspect on purpose) pronounced that number of 3627 so unclear that it was impossible to interpret. My daughter could not give any clarity about this either.
That cheap offer would therefore become a cigar of its own ...
So that looks like "false information; not Consumind, but Moneymind.

What animals they say ... keep calling and stalking.

They just will not leave you alone. You would think that after 3 or 4 calls you know you are not interested. But no, they just keep going. Days call multiple times every day. Ridiculous!

Will I still be called, although I clearly said no by e-mail. Nice to do the seller? You do not shoot me!

bad proposition "you are going to pay 15-20 per month more because of taxes, go to Energie-direct!".
well kept on the line for fifteen minutes while I got a cup of coffee and gave false hope to the call center employee. I hope to be called again soon.

Calling again and again even though I have said several times that I do not want to be called.
People don't care about the Belmeniet register.
Blocked, reported as spam and keep going with a different number each time

Hi with Cees Van Loon, I was recently approached by Consumind.
The topic was about energy, and it was very interesting to me.
I was treated very nicely and received good advice.
I recommend to everyone, I already had experience with Consumind.

Very well responded to the questions I asked and also took immediate action. My transfer was arranged within 10 minutes.

Not responsive is a good summary. I indicate that I am not interested and do not want them to call me again. Do they just continue with the standard chat they have on the screen. Sigh .

I have blocked their telephone number. sometimes call 3 times a day. Really very disturbing and annoying

Stop calling, who do you think you are? Most people who post a race report the same problem, why do you keep going? How do you get phone numbers at all? If you don't put an end to it, I will report it as stalking, and this applies not only to me but also to others who are called.

Hello I am glad that I am with you This is the most beautiful at least better a clearer and brighter Thanks for the Contact and see you soon

I don't want to say much about this ....
Unprofessional; "May I point out the phone ......"
'click' the receiver (yes that old ), and then I can assume that they have registered me in the register?

The contact went well
Clear explanation and good range

Friendly seller but told nothing about the
150, premium for me when renewing
Have now booked directly with Energie!

You called 1 x and I did not answer, why call 4 in a row? !!!! I have often said I have no interest, just say once!

Very bad experience! I had already indicated that I did not feel much for it, because I would go back 11 euros per month instead of forward. The colporteur told me that he had sent me an email, that I could open it, read it (12 pages!) And preferably make a decision immediately. When I was told that I was almost 90yrs. and want to read it quietly first, he agreed with me, would call me back the following Monday to find out my decision. But whoever called, he wasn't. In summary, quite an aggressive way of doing business. I really do not understand that the Consumers Association lends itself to this. And to think that I was previously called by NUON, that they had a more favorable contract for us. I now call that really "consumer friendly".

Sincerely,

Wim G. Moody

I am satisfied with the mediation of consumind in renewing my energy contract. Bor.

Excellent follow up and guidance from Consumind! I am very happy with their services.

Clear information, but a lot of text when a contract to be concluded is fully read. Pleasant employee without any kind of pushiness!

Trying to obtain personal information over the phone, calling unsolicited, rude and underhanded. One of the few with a Google account and therefore: 1 star!

very annoying that they keep calling even though you are registered with belmeniet register.
DO NOT CALL ME

Had a great conversation with the seller. Just a pity that I find out afterwards that they have counted on the wrong consumption ... all in all, the savings will go down against it

The contact with you was excellent, but I have not yet received any response from Engie. !!

We are very satisfied with our energy supplier Green Choice. Undoubtedly, other providers are cheaper / better / more sustainable. But we are satisfied and want to remain loyal. Something that deviates from the standard today. Despite having kindly indicated this on the phone several times, Consumind continues to try. Incredibly annoying salespeople who don't listen to your story and actually laugh at you on the phone, rather than respecting someone's choice. Normally I am not writing the reviews, but given my multiple negative experience I still did. Consumind, learn here how to improve your services.

My impression is that the employee had a good understanding of business. He was able to give me a clear answer and explanation to all my questions and comments. In addition, he was very considerate of what I said and pointed out to me the importance of keeping an eye on your contracts so as not to pay unnecessary costs. I thought he was very professional. Thanks to him, I signed a new contract with better prospects for my energy consumption.

Phone spammers :-( do not adhere to call-me-not register.

Complementary comment: I have already had Consumind on the phone more than 10 times this year (and last year just as often) and EVERY times I have said that I do not want to be called. Whatever customer service claims here, they simply refuse to remove people from the database.

Have been calling flat for 3 years. Passing on to the belmeniet register does not help either. Employees who call me get upset and make a note, which is then not used.

Unprecedented spam, almost every day. Begged repeatedly to stop, no response from this club.

Very compelling sellers, they keep pushing until you agree. Even after I declined an offer, they still called me repeatedly. Not a good experience.

These people call you unsolicited and try to sell you an energy contract with a very vague story. They already have all kinds of data about you and if you ask where they got it from, you don't get exactly a clear answer ("We are the" lead producer ", so that's why we have your data"). broken.

Obviously a crook gang.

Terrible company keeps calling while you are in the don't call me register.

Do not start this, abuse of your email address will flood you with spam !!!

consumind has helped usj with green energy for a cheaper price than we first paid.

Can that call be stopped by you! I am bothered twice a day! What a job you have then.

Belt names energy supplier say on the phone, my supplier will not hand this over, do not let third parties call
Conversation was then quickly cut off by Mrs.

Made appointments by phone, confirmed by email, and everything went according to agreement

Approved by Consumind to extend Energiedirect's contract. We received an agreement on 3/27/20 with a term amount of 142 euros per month. With a reflection period of 14 days. To which we received an annual statement from Energiedirect on 4-5-20 with a term amount of 154 euros per month. The cooling-off period of 14 days has now expired, which means that the opportunity to look around for cheaper energy suppliers has expired. This should have been the other way around. First annual settlement and then conclude new agreement. Very disappointing!

Excellent explanation given about the structure of the energy tariffs. Savings of 30 per month due to the discount promotion currently running. Friendly staff.

Incomprehensible lady on the line from this company. Stay cozy by calling even when you hang them up.

Switched from energy supplier via Consumind.
The costs of the breach of contract are settled by / through Consumind.
So I forward the invoice and get a message that it has been forwarded to the new supplier on Nov 11, 2020.
On 17 Jan. In 2021 I will ask how it is going and will not receive an answer. So again sent the invoice and request to Consumind.
I get another message that it has been forwarded .. ..
On Feb 10, 2021 I ask Consumind how far it is going.
Answer >>> Send it yourself and contact the new supplier.
I'm fed up and do that. As a result, I receive an answer within a week that it has been approved and the money will be deposited.

Service with a very weak character.
Day Consumind !!.

We are registered with the do not call me register.
Stiffly calling and not checking or ignoring these registers again indicates what kind of organization you are.

Edit:

Would you like to stop bothering people very quickly?
I have been called several times a day for 4 days in a row.
I already indicated 4 days ago that I am not served by this and that I have not been registered at the phone for more than 3 years.
As a lame excuse I get back that I have entered my details somewhere, which is not the case.
I do not do business with you, since you do not mention the partners you work with, I cannot rule that out, but so far not with your partners.
For electricity I am directly with my own supplier, I called them and they say that they do not do business with you PLUS that I have a business contract, so you do not have to approach me anyway.
I refuse to forward my complete data to you as you do not need it at all.
I have already sent you several times the telephone number where you are calling and which is (AGAIN) registered when you do not call me.
ACM ConsuWijzer Authority for Consumers and Markets will you take another action against these rogue companies?

After a month long daily phone calls from this company had received, I answered the phone yesterday. The best man started shouting all sorts of things about my current energy supplier, that all was not right and I thousand euros would have to repay. I have no interest but told the gentleman would just mail to me. He also insisted that we open the mail and go through it. Then sir asked to press the '' confirm offer '' button so he told him: "I would receive a confirmation that I had read the e-mail." Don't fall for it. I was twice as expensive. practices may just after you clearly indicated no interest or no commitment will sit.

Keep stalking by phone and then they dare to say that they cannot see that you are not registered in the call me register. While I have never registered with their site.

Very aggressive sales with lies as if you are already affiliated with them and scare because the prices go up bla bla bla your final bill will be much higher if it continues with the monthly amount because the VAT has gone up. Entire stories that I do not ask for and also want to add a 3-year contract for the monthly bonus of the telephone seller in question, while I previously indicated that I would never choose anything else than a year. Never down stairs. This is very customer unfriendly !!! In addition, most unprofessional company that I ever had on the phone with their disconnection at all times!

Conversation started ok but wow! After a whole story about winning an E-bike, mr want to verify me with my Iban. Whether I want to mention it. When I indicated that he cannot verify me like this because he does not have one at all, the mood changed. Mr. asked if I didn't trust it .. Uhm no of course not! I will not give you my Iban! That was the end of the conversation. In my opinion, extracting account numbers is highly punishable!

Liars and scammers. Because I am in the call-me-not register, they call me with the excuse that they call back because that was agreed 2 years ago. So it's a call-back appointment.

---
After 6 months of silence, the phone suddenly rings again. Again consumind with the same excuse that they call me back.
Again they have to unsubscribe from all their systems, and again they put the ball down on me, that I have to register in the do not call me register.

I have been in the call me register for a long time !!

They are stalkers. Every day I get calls several times, because if you don't answer they will try until you do answer. The don't call me register doesn't work for a while, despite the register they just keep calling.

Worthless company. Keep calling if you don't want to become a customer.

Keep calling unwanted. Already indicated several times, also in the call me not register.

Bad company, you stalk and if you contact them they are rude.

has been called regularly by this club for years, under the wrong name. Time and again requested to remove my number from the system, time and again a hurried and disinterested employee promises to do so immediately. not so ...

Consumind belt 10 keer per week. Ze doen alsof ze je aan een goedkoper abonnement kunnen helpen en achteraf betaal je allerlei extra kosten. Altijd duurder uit bij consumind

This afternoon had a very unpleasant conversation with an employee (Jelmer van het Zand)
According to him I was at the end of my three-year contract and prices had dropped so I automatically from my regular supplier would be transferred to energy immediately. He had to get all my data control. When I indicated that he found this strange, he replied that I was very suspicious and that he might speak out and that he would only call for my good. When I indicated that I did not want to switch, he said that this had already been done automatically from 1 June or July. When he asked about my bank details (strange if they already know everything) I ended the conversation. I do not want!!!!! switching and wishes not as aggressive to be approached.

(If you ask my regular supplier, this turns out not to be possible)

I didn't have an immediate answer the first time I got a call. I was then called back a few days later so that I had time to find out what kind of energy contract I had.

had a great conversation and all patience even though I had little time

Keep calling what an annoying company 2 A 3 times a day even at night
Can not give stars less otherwise it was 0.0
Really sad

Stop calling now. You call me several times a day. I have spoken to you three times now. I ask you by count (that is apparently also your contact preference) I can be retrieved from YOUR file (I want to be called by others, so I do not want registration in belmenietregister). You say you do this, you call me happily again. Stop that now

Consumind works quickly and correctly. No problem if you want to make changes.

Maurits de Bruin of Consumind told a clear story. He had prepared well. Initially talked a little too quickly, but attention was also paid to that when I reported this. I myself had not considered that Energy prices would rise considerably. Glad it was told and calculated by him like that. I'm glad it went like this. Kudos to Consumind in this case to Maurits de Bruin.

Cap with almost daily calling, let it ring once and then hang up.

Indecent on the phone. Want to know everything right away. If you say you are not interested, they immediately push you away. Ridiculous way of doing business in my eyes.

Good information, correct approach, employee took all the time to answer questions.