Consociate Review

If I could give 0 stars I would. This has been the worst company we have ever dealt with for Heath benefits. They deny everything and take forever to approve anything that you need precertifcation for. At the rate they have paid and approved, we would be better off without insurance and negotiating cash pay with all doctors and hospitals. So far, they have denied almost everything except for lab work. We are currently in an appeal process for multiple dr visits and hospital bills. STAY FAR AWAY FROM THIS COMPANY!!!

Teeeeeeeeeeeeeeeeeeeeeeeerible customer service. Hooooooooooorible. The customer service has zeeeeeeeeero clue on how each individual persons insurance covers and thry are too lazy to find the info too explain coverage. Poor poor customer service. Bottom of the barrel. Actually they are underneath the barrel.

They provided me guidance on how to obtain my FSA documentation.

Excellent employee benefits company. Knowledgeable staff and timely customer service.

Providers beware! This has truly been one of the most disappointing prior authorization experiences I've had in all of my years working in mental health. They give themselves a full month to respond to prior authorization requests for patients who are in need of urgent intensive mental health treatment, knowing that many of these patients can't simply put off care for a month.

On top of this poor auth process, they don't have the courtesy to read and evaluate appeals thoroughly; they denied a second level appeal because they decided there was a flaw in one of several points we made as to why our patient needed this level of care, while conveniently ignoring every other point we made.

1 star says it all. They don't honor anyone. Worthless

Consociate Health insurance is a joke!! We pay over $600 dollars a month for our insurance and it doesn t pay a thing!!!! This is the worst insurance I have ever had! They should be ashamed of themselves!!