Connecticut Children's Medical Center Review

Great coffee n C.S ,CLEAN , GOOD N RESPECTFULL EMPLOYERS....

My daughter was just in this hospital for 4 days. My daughter is 19 a little older. Sadly my daughter has medical issues that are very difficult and most Doctors don t have enough knowledge, I get it! But don't ignore us!!! They never offered my
Daughter food or anything! She never received a menu. They never called in the specialists as promised! They Didn t provide her any care at ALL!! Took two days before ANY DOCTOR CAME TO SPEAK TO ME HER MOTHER! My daughter goes to college up there. I am so afraid of what will happen when she has another episode of her illness. I have no faith in this hospital the doctors! It was an absolute Disgrace! Thank god for the nurses! The nurses were all amazing! Kept my daughter and I calm tried to advocate for my daughter and felt terrible for us. They can only do what the orders allow for them to do! Doctors are supposed to try and help.... they did NOTHING!!

This is the hospital that forces 17 year-olds to have chemotherapy against their will. To me, that is akin to murder. When a hospital puts their egos ahead of their patients, they have lost their way and need to shut down. Shame on you.

Quick, efficient, personable. I was thrilled with the care they gave my daughter.

Dr. Parker in the Er was wonderful working with my daughter, the hospital staff was all great,efficient and charming with my 9 year old daughter. I had a very quick time also,less than 2 hours and they had to give medication and re-check and shes done! Yay,they saved the day! Also Clifford,whose my dad name also,was a great nurse in the Er,it was hysterical how they were teasing with her,they made me so comfortable and relaxed that I was in good hands. I would recommend them to anyone and shes also had a previous stay here 2 years ago with pneumonia and they were even better,if that's possible ,upstairs too. They have volunteers that play with the kids....very good hospital!

Too crowded and not enough doctors or nurses to go around. Good caring compassionate nurses.. when you can track one down. Very clean hospital follows all rigorous health safety standard

Exalted at customer service. N very attentive to what I needed

Great place to bring your kids for there over. health care and if they need specialist this is the place

My daughter had surgery here earlier last week. The staff was extremely kind to my daughter and myself. They made sure to explain to her what was happening before they did anything. They gave her an iPad to play with while waiting and let her drive an electric car to the OR. Afterwards they gave her a stuffed animal to have while she stayed the next day. Not only did the staff take very great of my daughter but always made sure I was taken care of as well. Always asked if I needed food and drinks. I would recommend anyone who has a child needing surgery to come here. The room was comfortable and clean. Stocked with linens in case you needed to shower and the nurses were frequently seen even though the hospital was packed.

This hospital saved my sons life. Everything they did was explained to me in great detail and they were very attentive to my needs for my baby. Any questions were answered right away. My son, who was only two weeks old at the time, is healthy because of them.

Botched my sons surgery, overbilled me for an emergency transfer to ER for my infant son. Billing staff are unprofessional and uneducated, specifically Maria. Will go to Yale from here in out!

Excellent from beginning to end. Everyone involved in the process of our child having surgery went above and beyond. I am truly grateful for the care provided. Thank you all very much.

Wonderful facility and medical staff. Pleased with the office staff, appointments, medical diagnosis, explanations of our sons condition and recommendations for treatment. We would go back again...but, watch out for the billing department . We got a call a few days before an outpatient surgery and was shaken down for a pre-payment. Under normal situations with a transparent and honest organization, this should have been no big deal. The estimated costs of the procedure were significantly exaggerated and in no way aligned with the estimated costs that my insurance company provided. It s not a requirement to pre-pay but I felt it was reasonable to pay a bit up front. 3 months later after the procedure and recovery, the bill shows up. The invoiced cost for the procedure was 1/5th the cost that was dictated to me (just about exactly what the insurance company told me to expect). It gets worse . The pre-payment was not applied to the invoice. There was no paper trail anywhere. It took a 20 minute call for them to decide that the hospital actually owed us money, not the other way around. Keep your records straight and organized, because they aren t. Don t pre-pay for any procedure at CCMC, they can t keep track of your money!

We took my infant son to the NICU and the level of care we got literally saved his life.

Worst place you can go the doctors don't care about your child's need they just want to get you in and out so it counts. My daughter needed a refill on a perception that she really badly needed I called for 3 day and the pharmacy faxed over paper work everyday and they just said they would leave it for the doctor to see my daughter is in pain and they just don't care. That place is all ghetto the nurses are too. Just a horrible experience all around. For your child's safety and we'll being take them else where. They don't let you schedule and appointment ahead of time they say they will call you and never do. My daughter had a diaper rash and it took 3 doctors to see what kind of rash it is so the doctors don't know what they are talking about. Only good thing about the place is dr.newel but he is not there everyday so you get stuck with some other stupid doctor.

My child was DENIED services because we have tri-care.
Way to support military families CCMC.

The doctors and staff are amazing. Services that are second to none. I live 45min away , believe me I wouldn't bring my child anywhere else!!!

They were very friendly & helpful & caring towards my child

Had chemoabolation today 7/17/2019 (2nd time). I can t say enough about the H.H. Radiology and Jefferson Radiology staff. As always they were all friendly and professional. Plus they all had a sense of humor. Unlike many others. Dr. Kallen is the epitome of what a doctor should be. Great beside manner and the willingness to explain everything in a way that normal people can understand. Thanks to both staffs.

Michael C. Bittner

I can't even begin to express how HORRIBLE of an experience I had at CCMC. We went in for a dog bite on a weekday afternoon and it took 6.5 hours to get my daughter a few stitches. I'm giving it a two star only because the staff was very apologetic regarding our long wait.

We still here but my baby had received a great care and all the personnel has been respectful and supportive

We love Ct Children's Medical Center. I wont bring my kids anywhere else. They have staff that help explain what is about to be done using pictures. They let my son play on a tablet as a distraction while he got stitches. When he had to be sedated they coated the mask with his choice of chapstick scent and let him play with it before having to put it on. Everyone is so friendly and accomodating. They really help a stressful situation go smoothly.

Lot of waiting for doctor, I took my son as he fell on the floor and got hit on the front teeth. We waited for 90 minutes for doctor and dentist was not available.
Finally some doctor came and said he will call the on call dentist for opinion. Nurse also so delayed the discharge paper work.

So I'm with my 8 month old.....before I could even say don't, Alexis Scianna a Tech did my child's temp without putting the plastic protected piece on##!! I asked shouldn't you have used the protected plastic, she replies oh no we clean it also... that was a lie! Like I work in the medical field, protect my child from getting further germs then they already have.... Then she advice me to put my child on the dirty floor to take his height! No Alexis... you could have measured them on a table as they do at his pediatrician! I will be at Uconn next time.

Children's fast tract takes longer than being seen in ER

The child psychiatric unit in the emergency department at CCMC does not have enough rooms for all of the children in need - often children are laying in stretchers in the hallway because there are no rooms for them. Children are given nothing to do except some crayons and paper. They may sit like this for days getting restrained and sedated and bored out of their minds staring at the wall waiting for an inpatient bed to open up in an inpatient hospital - this certainly does nothing to help a child with mental health issues and can be detrimental. The social workers are very cold and rude generally and treat you like another number and when you call to talk to them about your child they act annoyed as if you are bothering them. This is a sad state for a children s hospital - you would expect better. The nursing staff is generally pretty nice.

Usually I am happy with my experience here. Unfortunately this is not the case now. My son has been in the Psych Department of the E.R since the Friday 12/2/2016 today is his 4th day.This place is full and no where to send and admit my son for mental health issues. They expect him to stay in the room during his stay. He is getting meds to sedate him along with restraints to manage him, because of this experience parents that have children with mental health may need to consider going else where for help.
Conserned, Parent that is in disbelieve that there is no place children with mental health needs.

they are the best hospital to have for your kids . they treat them with great care i will keep taking my kids there.

My 3yo son had surgery today and the entire staff did an awesome job at making him feel comfortable and explaining what would be happening. The staff is amazing!!! We had a great experience here, I would recommend anyone who has a child who needs surgery to have it here!!

I've Heard Of Worse Hospitals And Doctors Hospitality. But Not Like This One

Super easy to book appointments and the service was great. Will definitely be back when I am in the area. Customer service was great.

Our two year old son took a nose dive into a coffee table and managed to split his nostril away from his face. He's just days away from being three years old and they had to sedate him in order to put in a few stitches. Everyone that came to see us was fantastic. They were always asking what we as the parents wanted and if our son was doing okay. I can't imagine what a normal emergency room staff goes through daily and these guys do that with kids who are scared, fidgety, screaming, and what's probably worse is they have to deal with the parents too. They definitely know what they're doing here and seemed genuinely concerned for everyone's comfort. Our son even got a stuffed animal which he loves and a ninja turtle figurine. I hate to say it, but I'm sure we will be back for future boo boos.

So it hurts me to have to give a 4. I've been a patient of the orthopedics department for the past 14 years. It is the only reason I can walk today. I go in every three months for steroid injections in my hips so I can continue to walk. The past two appointments I was given the wrong day and had to wait longer to be squeezed in. I'm going to inform my surgeon of this as well. But I after being somewhere for so long it's quite unexceptable.

I am 18 years old and recently went to the ER at CCMC and was admitted for uncontrollable vomiting, after 4 days my mother & I spoke to the doctor who agreed that I could be discharged. The first thing the next morning I returned to the ER feeling worse than ever. I was immediately admitted back into the hospital. Several tests were done and they all came back normal, but I was still vomiting uncontrollably. I was then seen by the psych team and we had come up with a plan and medication that I was going to try. I was ready to go home but they wanted me to stay for 1 more night. I was told all my paperwork would be ready so I could be discharged 1st thing the next morning. The next morning the team of doctors did their rounds and told me I needed to stay at least a few more days possible a week. I would not agree with this. Another therapist I had spoken with put me on a medication that I wanted no part of and told her I wanted no part of yet when I left the hospital the prescription was waiting for me at CVS. She insisted that my vomiting was caused by me being anorexic when that was absolutely not the case. She told me if I left the hospital and had to come back I would be put on restrictions and would have to earn any and all privileges. I felt this was very inappropriate coming from a professional, so I signed myself out. As soon as I got home I received a message from my psychiatrists' secretary that he would no longer see me, he had spoken with someone at CCMC and felt he could no longer help me. So thanks to this hospital I was left with no medication and no help.

I give this place 1 Start since they were able to get my child a room rather quickly. My family spent 3 hours here on Christmas day and they did nothing but give him Motrin. They said it was to far into the sickness to be able to give him any medicine. Then sent us home. His ear aches are still there and getting worse. Thankfully we were able to get him into see his family Dr. today. This was a horrible facility and you should avoid it at all cost's.

Tonight I have met some serious rude employees at front desk. I brought my son in because he twisted his arm. It's only hurting him when he lifts it. It should be an easy fix because my daughter had came here a couple times for the same reason. But this place is too pack tonight and these people are trying to tell me I should give him some Motrin.

This facility is FORCING a teen (Cassandra Fortin) to undergo chemotherapy - when she ran away from home to escape them, they found her, brought her back to the hospital and STRAPPED HER TO A TABLE so they could inject the chemo drugs into her AGAINST HER WILL AND HER PARENTS WILL!!! Chemotherapy has a published 2.5% success rate - is this what YOU would want for yourself or your children???

Great hospital. Very inviting for the kids. Hospitals can be intimidating, but they have a great atmosphere and everything looks very appealing to kids.

This hospital saved my sons life after my local hospital denied up proper care. He had pyloric stenosis and CCMC caught it immediately and scheduled him for emergency surgery right away. This is a great hospital with wonderful and caring staff.

The hospital is very unorganized and in my opinion compared to another children's hospital, doesn't even compare equipment wise or facility wise as a whole. Very substandard in my opinion. Plus the staff either doesn't seem to care about doing their job and takes 10000 hours to get to you for a 5 minute thing such as discharge. Horrible horrible hospital!!!

Truly care about the patient and it's a beautiful facility .
Wait time can be long but it's worth it

Horrible. No words for this place and staff. Got me in a bed on the middle of a hall for 4 hours only to finally start doing procedures to my 1 year old. Nurses were gossiping right infront of me, the same nurse that took care of my daughter was chitchatting few feet from me before doing anything. Don t recommend this place at all, don t think I will come again ever.

My son had high fever so I rushed to the emergency , we were admitted inside in 2 minutes ! The nurse was very good , we then were seen by a nurse called Rebecca , she was so professional in a sweet way and very patient with my kids
, the doctor is the best I have seen in Connecticut her name is Dr.Cornachio , she gave an excellent diagonse and when we left the hospital my son already started to feel better , I would recommend this hospital ! I'm so grateful becaus tonight after a week finally my son is sleeping peacefully thanks to Dr.Cornachio and the team that made this happen

The nurses were great. The doctors were unbelievably rude and dismissive. Five days in observation with no answers and barely any test done and two weeks later I still have no results or discharge papers

Recently my son got very ill and had to be transferred to this hospital from Danbury ct. The staff was amazing from the doctors to the nurses right down to the cleaning staff! They all made sure not only my sons need were met and he was as comfortable but myself as well. The doctors and nurses made sure to explain everything to me daily and while it was a very nerve-wracking experience I felt his care was in some of the best hands. I can't thank everyone enough and wanted to say you're all doing a wonderful good!

The staff here are truly amazing they are so caring and kind thank u so much

Great staff, very beautiful hospital with an appealing look for children. Very nice nurses and doctors too. Parking services are also great!

Great, great people! We went there an in emergency for our 19 month old little girl and everyone was cordial & accommodating. Everyone would ask if we needed something & they even brought in a dvd player for her. The doctor was very patient with our questions and we left there feeling good, despite being in a horrible situation

Excellent staff, all very caring, very nice building

I can t say I d entirely recommend this place as once when my son needed his appendix out it took them 16 hours for them to get their act together in the ER only to wheel him up to emergency surgery when they realized they had been in the wrong and delayed treatment. It was an awful day there, machines kept going down, their fire alarm kept getting tripped. The ER nurses were less than attentive besides one male nurse who was actually awesome. Thankfully ONE doctor pushed for my son to stay and have more testing otherwise they were about to send us home with a child who had full blown appendicitis. Definitely taught me to be my child s advocate in the biggest way possible but what a way to learn huh? Their apology to us was a free cafeteria meal ticket , which would have surely more than made up for the worst case scenario of my sons organ bursting.

Haven't had a bad time here yet. Everyone is very nice and passionate about what they do!

Great service. It was crazy busy at the ER, but that's not their fault. The doctor had a really good bedside manner and my two year old felt comfortable enough with them that he was able to get stitches without crying or screaming. Also the ER has awesome slushies :)

I love this medical center, they are so lively and caring. They are absolutely great with my daughter

Always the best with 6kids I'm here a lot and it's the Best

My son was taken here by ambulance. By the time I got there (about 15 minutes after the ambulance) my son was already done with x-rays etc. I don't think we were there for more than an hour.
The staff was awesome!

I brought my son to Connecticut children's hospital because my son was having severe diarrhea and vomiting. The nurse kate did an awful job triaging Matthew. We waited three hours and no one came to see Matthew. Finally after I went outside to express my opinions I ask to speak with the hospital liaison was told that he or she is not available but they would send in the charge nurse after she was finish with her patients. All the nurses and techs just stood there gossiping and no one offered to help me. Finally the charge nurse came and told me she would talk to me in my room. A doctor came with her and said he is the doctor in charge and what's going on. Finally after waiting three hours he examined my son and said he needs fluids and will need to be admitted. Now it took me voicing my opinions and advocating for my son for him to get some help. Then the rude nurse said she is not coming back in here to see matthew. At this point it's now 3:57am february 20th and I have been in here since 1am February 20th. Still waiting on my son iv fluids

What an awesome experience. We were blessed to have Dr. V, Dr. Soltis, nurse beverly and child services Colleen. My daughter was treated so so good. I must give a big "thank you" to the staff there. I hope this makes it to their bosses, and recognize what an awesome job their employees do. Besides the testing which weren't fun, And they never are, my daughter loved this place.

There's no other place I'd rather rather bring my child when he's sick but to this particular Children's Emergency Room CCMC gets things done fast and professionally! There hasn't been a time that i was disappointed with their diagnosis.

My 5 year old son had surgery here yesterday and boy was I scared. From the moment on the phone I felt the warm spirit and made my mind at ease. I went in and from the beginning to the end I can tell I was in good hands. Anesthesiologist came and greeted me even put the smell goods in his mask and had him pick out his favorite smell. He drove a truck to the emergency room and I watch them put my baby under. The entire process was GREAT! Thank you guys so much for taking care of my pride and joy

They have best quick response to my baby, and they're Pediatrician Doctors are friendly same with all nurses and medical assistant people.

Have brought my daughter here twice so far and both times I was very happy. They are wonderful with kids and I did not have to wait either time. My daughter was coughing and sneezing terribly and was very sick, they made her as comfortable as they could and diagnosed her quickly with croup. Second time she had a 104 fever and immediately threw up in front of their front desk, they gave her a T-shirt to change into and a gown for me. Very impressed with them and will go no where else for emergencies with my children!

Love this Hospital even though is 30min away i take my daughter there better than taken her to midstate

I work for CCMC and we treat our kids as our own. The services provided here are amazing for our children and we have many professionals with years of experience that provide the services your child needs

Our 3 month old son was admitted to the hospital yesterday due to an unknown sickness. He was crying constantly when he is normally a very calm and quiet baby. My wife went here on her own at first and I could tell our son was in good hands the minute I was able to finally get there hours later. My wife seemed very calm and at ease which I am sure the staff had a lot to do with. During our stay we found all of the 15 to 20 members of staff whom we encountered to be very nice and accommodating to all of our needs between our son and our unexpected overnight stay etc. Even though we don't know the exact source of the virus or exactly what it was they treated him very well and we all were confident in his discharge within 24 hours - even though original estimates were 36 to 48 hours. We can't thank the facility enough and although we hope we don't have to visit again we know should any future emergency issues come up we know where to go!

Great staff and minimal wait times. Facility is truly kid friendly. Staff are always polite and explain anything you need to know. Parking isn't free so be prepared to pay for the garage or use the valet service.

The entire staff here are angels. Saved my son's life and were so good to me and his father. Carefully explained each diagnosis, solution, and complication. Thank you!

Good hospital for children there really caring and really take the time to support children through disease and help them get through it and help find a cure for them it s very nice of them to do

Nothing but good things from this center. I have only been here once with my daughter and upon arrival she was miserable. The first thing they did was gift her with a teddy bear. Always attentive and made us feel welcome. The two day stay there would ve been otherwise treacherous if it weren t for their attentive and caring staff.

Great when I broke my foot they took me in and seen if it was broke and it was so they gave me a cast right away.

I bring in a 4 month old with head injury been waiting for almost 3 hrs, and will not get ct scan nothing.
It's alway crowded nothing moves or gts done. This isn't the first time I go through a long wait experience for nothing.

This is not a trustworthy or safe place to bring your children. You re much better off going to New Haven or Boston.

Trying to call and coordinate appointments so difficult Dr is not available but says wants to see patient a big facility you should make yourself available

The staff is friendly, especially the techs in psych. The wing is rather small and when there's an overflow of patients they either have to sit in the hall inside the unit or on one of the two or three beds outside the unit. I've seen reviews mentioning children having to wait to get a bed in a behavioral hospital and giving a bad review for that, but the staff has no control over that. I do agree it's rather boring having to wait to be admitted, so I think someone should invest in finding something more for patients to do-- it's a psych ward, being bored doesn't help with behavioral issues. Techs should get more respect from their superiors, they know the patient best so therefore they know what's best for the patient. I understand there's many rules and regulations in place about what patients can and can't do and I understand that's due to every patient's problems proving different while interacting and there's probably a lawsuit waiting to happen if patients interact. Techs know their patients best and most behavioral hospitals know the benefit of patients interacting with other patients or at least with staff, so techs are bound to feel some of their patients feel lonely and would benefit from socialization. The social workers or psychiatrists or whoever interacts with a patient once or maybe twice are alright. The techs are the gold of patient care, they're the only thing keeping the psych unit from falling apart.

I will NEVER bring my child to this hospital again. I went to the ER Friday thinking since it's a Childrens Hospital that my Daughter would be treated with the best care. My whole reason of going in was because my Daughter had just came back from vacation with her biological and was complaining of itching & burning in her pelvic area, Mind you she has swollen bumps from the front to back. Once we got called in, The Dr. came in said they will check her pee, for any infections. Then he proceeded to say that I should give her a warm bath and apply bacitracin cream on her and it should go away by Monday. He leaves to check her "pee" and then comes in with paperwork. States their is not signs of infection and to sign this paper. Once I start to read the paper it says the diagnose was Execma. I asked him how is it diagnosed execma when he hasn't even looked at the affected area. He says well would you like me to take a look, Well of course. that was my whole agenda of going to the ER. Before telling me to undress her he states" This would be the first time in my career" um, who are these people they are hiring. He was about 50 yrs old. He is in such a rush that he swaps my head with the cord of the light barley looks at her pelvic area and says yeap thats execma. After talking with one of my friends, a Male Dr. isn't even supposed to examine a female child without a female Nurse present. After talking with my sister she had a terrible experience here as well. I wish I would of known of her experience because I would not have taken her to this location at all. I will stick to going to my local ER rather then taking her to this location. I should not have to tell a Dr. to examine the patient before making a diagnose

My daughter has had to come here multiple times for her complex medial care needs. Each time we've come here, the nurses have always been so friendly! Their passion for children really shows!!

Omg this place is amazing when I say amazing it is amazing.... There is this nurse she s so sweet and helpful and knowledgeable and so friendly she left by the time I could ask her for her name... I would recommend anybody to carry their child here...