Concierge Contact Center Reviews

Tried call in company 5 times and all I got was 1 ring, a brief message, then 2 rings and disconnected. I don't think they will answer my phones if they cannot answer their own.

I highly recommend the Concierge Contact! They are professional and provide a great service. I have a catering business and by using their services my business has increased. Very inexpensive as well.

Concierge Contact Center was recommended to me by a friend who has been using the service for over two years. I have been with them now for over a year. My business requires that someone is available 24/7 for taking messages, appointment scheduling and occasionally handling a situation that requires immediate attention.
I appreciate the professionalism and personal attention my clients and I receive from all of the employees at Concierge Contact Calling Center and highly recommend them,

I m a dentist who has been working with them for a year. I have had zero issues! They do a fantastic job.

Awesome business! I have seen first hand how they go above and beyond for their clients! Highly recommend!

It's amazing working here. The people are great and the workplace is steady & progressive. We have specific instructions for each office, as we cater to their needs, so there's never a dull moment. It's been amazing working here for all the years I have. Not only have I seen the company grow, but so have I.

Every job pays you to come to work, CCC pays and REWARDS YOU! All you have to do is show up and do your job! There are raffles each week, there is training one on one so you feel like you re doing your best! I ve been there over a year and not once have I dread going to work.

Been working with these guys for a while now. Great people and great company!

Our company really struggled to find a service that could not only handle the overflow of calls for our clients, but one that could do so with dental knowledge and great customer service. Kristy and her team have overachieved and I 100% recommend that you speak with them before making a decision. We have now worked together for 5+ years.

I have seen an increase in my client base since using Concierge Contact Center. The service pretty much pays for itself. Highly recommend the service.

Company provides the highest level of service possible to clients for a fair price. Amazing place to work, great co-workers and the owners treat you like family. Lynette and Dr. Ross have created something truly special.

Concierge Contact Center is a great company. They really care for their staff! I highly recommend this company.

CCC is a wonderful place to work. Everyone treats you like family. I would recommend anyone to work here!

Our company has used Concierge Contact Center for 5 years. They have never disappointed! They answer about 500 calls a month for us and I really don't know what we would do without them! They have been a lifesaver.

They schedule our new appointments and confirm our existing appointments. I have nothing but great things to say about them.

Absolutely AMAZING! From the job itself, to benefits, management, and upper management. I am so thankful to work for such an amazing company that sincerely cares for their employees!

If you are looking for a call service that will charge you 7-8K per month then let your phone ring 10-15 times before anyone will pick it up, if at all, then call you to ask you what to do because agents are not trained on protocol that you have spent many hours of your own time to clarify what needs to be done, this is the call service for you. Agents are trained only to take messages at best and if you want them to do anything other than that they are lost and confused and you will need to retrain all agents over and over again because of repeated agent turnover. Sadly, ownership does not take responsibility for failures and will try to shift the blame to you. Since we started with a new service our schedule has filled up dramatically and customers are much happier. Phones are vital to any business and do your research before trusting your calls to an incapable and irresponsible service such as this.

Experiences with Concierge Contact Center have been positive and they have given good service to their clients, such as Effingham County Victim Witness Assistance Program, who assists victims in our area.

Concierge Contact Center has been working with us for years. I am able to call and talk to my account manager anytime. We realized just how much their service meant recently. We had to close for three days due to a flood and we didn't even have to go to the office to call our patients. They are very accommodating.

Reasonable price, well explained with no surprises. Very nice people even when the callers are a bit short and rude. Always communicate with me in a timely fashion. Thanks for your support.

Concierge Contact Center does a great job answering phones for my company. It's quite obvious they care about their clients!

In this day of having to go through endless phone menus to try to get to help, it means so much to get a helpful response from someone who cares first about the caller s concerns.

Working as a contractor for them over the past year we have accomplished some great things together. They are very forward thinking and are always coming up with great ideas about how to use technology to better serve their customers. Can't wait to see what the next year brings!

Very friendly folks to deal with. Efficient and dependable, too!

Concierge contact center helps the local non profit that I care deeply about with after hours calls to help people get the services that they need in a timely fashion.

I have three dental practices and have been using Concierge s Contact for about eight months now. They give me peace of mind that my patience and new patients will have a real life person to speak with anytime they call, 24 hours a day seven days a week. They are very professional and skilled with Dentrix and will schedule the patients when they call. I will routinely have 2-5 new patients per week scheduled from their service. These patients may very likely have called a different office if they didn t get through with concierge s contact.. I would highly recommend them for any dental practice.

This was the best decision we have made. Such a seamless process. The customer service reps at Concierge Contact are AWESOME! Sales reps follow through and don't just drop you once you sign up with them. HIGHLY RECOMMEND!

CCC is a game changer. Having your phones answered 24/7 is a must in this fast paced world. For a very small investment they get it done. Recommend them highly.